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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give negative stars if I could. Was supposed to have a technician come out from 8 - 12, no one showed up. They scheduled another one from 12 - 4. I get a call at 330 telling me no one is available, but I can get rescheduled from 4 - 8. HARD NO. Eight hours of a day wasted when I could have called a company that actually wanted to work. Wouldn't recommend this business to anyone.
Business response:
********, we deeply regret any inconvenience the appointment change or delay may have caused you. At ********, we understand how frustrating this can be, and are committed to respecting your time. We invite you to reach out to our General Manager, ***, at ************, to share your experience and provide us with an opportunity to improve our scheduling processes.
************************* was my technician and he was very informative he gave great recommendations. If ever I have any issues he will be requested. Taught me a couple of maintenance fixes I wasnt even aware of. Very nice and polite young man. Highly recommended
Business response:
*****, we sincerely thank you for sharing this incredible review! Our unwavering dedication is to deliver the highest quality service, and we're delighted that **** could make this possible for you. Your business is greatly appreciated and please don't hesitate to recommend us to your friends and family.
ARS always provides great service. Have done business with for over 10 years
Business response:
Thank you, *****, for your loyal business throughout the years. We take great pride in being your chosen premier service provider and greatly appreciate your continued support. We appreciate you and look forward to fulfilling your next service need.
This company is very professional and thorough with all its products and services!***************************
Business response:
*****, we truly appreciate you taking the time to share your positive experience with us. At ARS / Rescue Rooter, we strive to provide exceptional service, and we're thrilled to hear that we delivered. Thank you for choosing us!
Just did a seasonal tune up of my furnace. Technician was professional and through very pleased
Business response:
*****, we're delighted to learn that you had such a fantastic experience with us! For any future service needs, don't hesitate to reach out. We appreciate your business and are here to assist you.
I had the best service man come for fall tune up. Not realizing what the Fall checkup involved was vs Fall Maintenance. I never had such a thorough explanation of the detail Of the maintenance plan and how critical it was to keep my unit in excellent condition. I thought since its only 4 years old it would be excellent. I signed up for their ************* Plan where he practically takes unit apart to inspect it. Well sure enough he carried the blower down to me and showed me where the bearings were leaking!!!He explained bes... read more
Business response:
Thank you, *****, for this amazing review. Our commitment is always to provide outstanding service and we're genuinely pleased to hear that ***** exceeded your expectations. We take great pride in being your chosen premier service provider. We appreciate you!
Great Job - came at the time frame stated and finished on time.
Business response:
****, we're delighted to learn that you had such a fantastic experience with our team! For any future service needs, don't hesitate to reach out to us. We're here to assist you.
I called ARS/Rescue Rooter for them to fix my A/C after a lighting struck the night before...Red light went on .... They came 1 days later and tried to clean my A/C and charge $750. He took like 10 min and left. The moment he left my A/C light went back to red light. So I called the company because the **** knew he did me wrong by cleaning instead of fixing. The company apologized and said they will send another **** later in the day. They were very nice about it over the phone. But 3 days without A/C I had to call someone e... read more
Business response:
****, we sincerely appreciate you sharing your feedback with us and providing us an opportunity to address your concerns. Our commitment is to guarantee our customers' satisfaction with both the quality of work and the services we provide during each visit. We invite you to reach out to our ***************** Manager, ********, at ************for a more in-depth discussion.
Great experience, on time, knowledgeable, explained what will be done, courteous and fix the problem.****** recommend.
Business response:
****, we want to express our gratitude for your fantastic five star review! Our commitment is to consistently deliver exceptional service from beginning to end, and we're thrilled that you've experienced just that. Thank you for choosing us!
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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