This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Aksarben ARS is a company that should not be trusted. Sure they have a lot of good ads and commercials, but don't let that fool you into believing they don't rip people off and don't feel too safe with what you read from there home page. They claim they can help with a variety of issues and emergencies. I have there home protection plan and do all the maintenance tuneups they suggest. I bought an $11840 heating and hvac system in 10/2020. It is less than 2 years old and already has 3 broken parts? Three? Less than 2 years ol... read more
Business response:
We understand your frustration and apologize for the delay. Our company keeps trucks stocked with the most common parts, but we are susceptible to current supply chain issues occurring across many industries in the US. As a company we make every effort possible to resolve a customer issue in a timely manner. If you have any questions or need additional assistance, you may call our Quality Assurance Manager, Michelle, at ************, and she will happily assist you. Update: We are happy to report the customer's system is op... read more
Quick service. Knowledgeable technician. Great service. Pleasant and helpful attitude. Thank you very much.
Business response:
William, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being an ARS customer!
Poor Diagnosis, and Worse Customer Service. My HVAC/ Furnace stopped working last weekend and I called ARS to come and diagnose it. The technician that came out briefly looked at it and determined that the inducer motor was not working and needed to be replaced. He quoted me ~$3K to replace the motor, but suggested that b/c the unit was 12years old it probably would have more issues and needed to be replaced. Later that afternoon a sales rep from ARS came out and quoted replacing the Furnace, and entire system. When I let hi... read more
Business response:
****, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, ********, at ************** so that we can address this matter further.
As soon as parts arrived, tech scheduled , installed and restored heat. Good job and well mannered.
Business response:
Merrie, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a Blue Dot customer.
Michael did a great job and was very friendly and courteous
Business response:
Bill, thank you for sharing your experience. Blue Dot strives to provide each customer with an exceptional service experience and we are excited to hear that Michael delivered! We appreciate the opportunity to come into your home and provide you with service. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing Blue Dot!
Our hot water *********** boiler stopped working on a cold Thanksgiving day last year and I couldn't get it to light. Called Blue Dot that day and gave them the pertinent info. A hot water heater service tech arrived late Friday afternoon, who was not qualified to work on a boiler. He called his boss and they sent out a boiler service tech later that evening. He diagnosed the problem as a bad boiler control board but a new one couldn't be ordered till Monday. We were charged for the service call and for a portion of the part... read more
Business response:
Bob, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Tamika, at (410) 879-9696 so that we can address this matter further.
They were excellent. The worked very hard and I learned a lot about HVAC.
Business response:
Your positive comments are really appreciated, Eileen. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a Blue Dot customer!
Service & price for hot water heater flush was beyond my expectations. Tech was very helpful to bad I can't give 10 stars!!!
Business response:
Emily thank you for the 5-star review! We appreciate you choosing ARS!
I can't even think of the words to describe the poor service that I've received. $13,000 heating unit less than 4 years old. On the past three weeks, seven different technicians, 7days of lost pay to be here waiting for a technician, $2000+ in laber costs for parts that doot fix the problem, numerous calls to supervisors that never call you back. Still no resolution still no heat. I would definitely not recommend this company. Extremely frustrated, disappointed and have lost all confidence that they know what to do.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com