American Residential Services

Dana R 

on BBB

4 years ago

I had ARS install a brand new AC unit in 2019. I have 2 units on my home , every since the install the upstairs unit stop working the beginning of every season and the reason they give is because they where shipped a bad batch of thermostat. Now here it is 2021 my upstairs unit pan was crack an leaking in my bathroom I reach out to them June 22, 2021 around 1am. The guy came out and told me the part and install would be $1100. I told him ok order the parts. Then July 7 I haven't heard back from the company so I called around... read more

Linda M 

on BBB

4 years ago

On May 11, 2021 ARS serviced my air conditioner as prescribed under their annual contract, which I have had with them for the past 5 years. About a week later my air conditioner did not function properly, downstairs would not go past 66degrees and upstairs was at 74. I called ARS and reported the problem. Was told that they would come out Monday did not come said they had problems with their board would be here Wednesday no show. I called ARS 6/6/2021 and reported this. They finally came out on 6/7/1921 and replaced the damp... read more

Theresa M 

on BBB

4 years ago

In February ARS STARTED the installation of our Air Conditioner and Duct work at our home. We were told that the air vents would be installed through the house. Once the work started we were told that the vents could not be installed in 2 places because they "could not get under the house". This should have been checked prior to the install. We were also promised that our Utility bill would go down. It has actually gone UP. We have been contact with this company from February until about 2 weeks ago when they FINALLY finishe... read more

Happy customer 

on BBB

4 years ago

Josh did a great job and was very professional and knowledgeable with his work. 

Josh B 

on BBB

4 years ago

While I usually would write a five star review the service level at ARS has declined as of late. Still pretty good overall. Each time the customer service reps are pleasant however not sure notes that are taken are reviewed as accurately as they should be I would like to give five stars to the recent technician Jonathan who showed up on time, was professional, and communicated well. I do not have the luxury of a survey monkey or anything to review him individually. I hope this review is read by his superiors and see that he... read more

Robin G 

on BBB

4 years ago

I had to enter some kind of score because it's required so I put in a 1. I had my entire HVAC replaced including ductwork I have a split system unit so there was a unit on the outside and a unit on the inside of the house and again all the duck work. I was promised that my floors would be protected that my work would be satisfactory that I have a guarantee for one year that I should be confident in knowing that this company provides nothing but exemplary customer service and I felt that based on the amount of money I had to ... read more

Linda C 

on BBB

4 years ago

John was wonderful! Explained everything in detail. Professional and friendly. 

Ken M 

on BBB

4 years ago

The technician, Jermany was extremely knowledgeable and professional. Very safety conscience and focused on customer service. This was my first experience with ARS and I give the experience 5 stars! 

Sandy C 

on BBB

4 years ago

We had the pleasure of having Mel add a new water heater to our home. He was an absolute pleasure to have service our plumbing needs. He was very Knowledgeable on all questions that were asked & completed the task at hand in a timely manner. We highly recommend Mel for all your service needs.