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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company sent inexperienced workers that were not being trained. There were many people showing up for inspection; problem with that is the work had barely gotten started and it took 2+ days for a very small 1 story home. When I requested to speak with the supervisor ( three separate occasions), I was told he wasnt available and they were not allowed to give me his contact information. Of the 4 people that showed up ( not all at same time), one of them was continuously working. The nightmare continued after I signed the ... read more
Business response:
*****, thank you for sharing this feedback and allowing us the opportunity to address your concerns. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. Our ***************** Manager, ***, is available on ************for further discussion and assistance at your convenience. If you would prefer us to contact you, please text your full name and address (including zip code) to ************.
We were told they were a good company and did good work, so we used them for our new air conditioner install. We were under the impression we were getting a new system and excited to have air conditioning in the house. We've had our unit for only 3 years and already having issues that have cost us money we can't afford! My husband and I feel we were lied to multiple times about our unit and all were told on this last service call is, "we can quote you for another system." Seriously after paying off an $8000 unit your company... read more
Business response:
Thank you for sharing your experience, ********. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager an opportunity to discuss your experience further by texting your full name and address (including zip code) to ************ at your convenience.
Good response time very nice technician but very expensive on theyre labor charges
Business response:
Thank you for the good review and sharing your feedback, ***. As a premier service provider, we strive to provide exceptional service and are continuously improving our processes. We appreciate your business.
Attendant was given misinformation about purpose of trip. Drove 2 hours from ******* unprepared to do what we requested: annual review of split A/C.
Business response:
Thank you for the taking the time to leave us a review and share your feedback, *****. As a premier service provider, we strive to provide exceptional service and are continuously improving our processes and want to apologize for any inconvenience this experience may have caused you. We appreciate your business.
The technicians were very professional and prompt! I will always call them first for all our home needs!
Business response:
Thank you for taking the time to share your positive experience with us, *****. ARS / Rescue Rooter strives to provide exceptional service and are happy to hear we delivered! We appreciate you.
My ** went out and I was desperate to get it going again due to my wife is disabled and recovering from a stroke and temperatures averaging 105 degrees or higher. I called ARS to come for help because I had them to come out in April of 2023 for a tune up of my ** and no problems were found. ARS sent a technician who knew the situation I was in. The technician told me the ** probably has a leak. Gave me one option, to refill the ** with refrigerant and a tube of leak stop and told me he could not warranty the job. I asked how... read more
Business response:
Thank you for the review and feedback, ******. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. We encourage you to text us your full name and address (including zip code) to 901-67-2859 so our ***************** Manager may contact you for further discussion and assistance.
Inexperienced technicians, sales said installation in a day, took three weeks.My blower and ac is leaking water, damage attic, hall ceiling water spots.Bad customer service, refused to install new system, wants to half step do a patch job instead. Salesman told me ac system unconditional guarantee or replace, or money back, even say in contract but refuse to replace ac system. During installation employee brought wrong ac system, said it was only system they had.Installed wrong system. When I noticed water leak a month ago i... read more
Business response:
We're sorry to hear that your expectations have not been met, *******. As a premier service provider, we offer the best value by standing behind our people, products and services with unmatched service guarantees. We encourage you to text us your full name and address (including zip code) to ************ so our ***************** Manager may reach out for further discussion and assistance.
Excellent PR and taking responsibility of the work they do, no fly by night.Very happy with the work
Business response:
*****, we want to express our gratitude for your fantastic five star review! Our commitment is to consistently deliver exceptional service from beginning to end, and we're thrilled that you've experienced just that. Thank you for choosing us!
I wish I could give 0 or totally negative. worst company and worst service. I had signed up for an HVAC replacement, I was quoted for a 15 seer unit and they showed up with 14 seer unit, be careful, they did not mention anything, since I noticed that when I tried to cancel, I was promised to get an credit of $500 if I had to keep that unit and for the inconvenience, this was 8/19/23, till today, nobody called, I did not get credit. Whenever I call, only the ****************** answer the phone and pass on the message, Nothing... read more
Business response:
We appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our Management Team may contact you.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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