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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a horrendous experience with this electric company. First and foremost, their customer service is an absolute joke. It's like they're allergic to answering phones or responding to emails. Good luck trying to get any help or information from them.But that's just the tip of the iceberg. They straight-up lied to me about the work they were doing. Not once did they mention that the panel they were installing would require a complete rewiring of my home. Imagine my shock when I found out later that this "upgrade" would turn... read more
Business response:
Thank you for reaching out to share your concerns and we want to apologize for not meeting your expectations. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Its never a good thing when you need to call a plumber, but I am glad I got ***** ??and ******* to help when my plumbing system started to back up. They explained everything really well. I dont feel like they upcharged. They help me feel comfortable and understand everything that was wrong and what needed to be fixed. They also answered any questions I had. I appreciated them for that. I hope they get a raise.
Business response:
*****, we sincerely thank you for sharing this incredible review! Our unwavering dedication is to deliver the highest quality service, and we're delighted that ***** and ******* could make this possible for you. Your business is greatly appreciated and please don't hesitate to recommend us to your friends and family.
UNETHICAL! Contracted with ARS to install a new heating and airconditioning system $12.000+ which they did.They partially opened the system so only the living room level was receiving great cooling. The basement and upper floor were not receiving adequate cooling. WORSE they UNINSTALLED my HOT WATER HEATER used my hose to drain 50 gallons of water and removed the cover electrical panels and I saw them leave with the DRAIN PAN! I saw the draining and moving and understood the space was too tight for them to work in but I did ... read more
Business response:
******, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
High pressure sales rep, will take advantage if in dire need or service. $900 contract for $300 job. Well trained slick talker
Business response:
Thank you for the review and feedback, ******. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. Our ***************** Manager, ******, is available on ************if you would like to discuss your experience further.
**** and ***** did an awesome job on the installation of our new water heater. ***** did a great job with the estimate and getting everything organized for the installation. Would highly recommend ARS.
Business response:
*****, thank you for leaving this awesome review! We're committed to providing the absolute best in service, and happy to hear ******************** and ***** were able to take care of you. Having great technicians on our team is something we're very proud of. Thank you for choosing us!
Blue Dot Is *********************** & Show On ********** Well Prepared
Business response:
Thank you, ******, for this incredible review! We're happy to hear we arrived on time and delivered such exceptional service. **************** is our number one goal and we appreciate your business!
ARS helped me with a toilet leak issue, and a water heater issue this week. They were on time, professional and courteous. Their prices beat out other quotes I received.
Business response:
Thank you, *******, for this incredible review! We're happy to hear we arrived on time and delivered such exceptional service. **************** is our number one goal and we appreciate your business!
Severely overpriced, questionable if not shady and somewhat unethical business practices, aloof and unprofessional management. Two stars instead of one bc the customer service reps and service techs have been helpful and courteous.I would not recommend this company to anyone.
Business response:
******, thank you for sharing this feedback and allowing us the opportunity to address your concerns. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. Our ***************** Manager, ****, is available on ************for further discussion and assistance at your convenience.
Very Professional and Courteous! Great Service and very Knowledgeable! Always going the extra mile!
Business response:
Thank you for taking the time to share your positive experience with us, ******. ARS / Rescue Rooter strives to provide exceptional service and are happy to hear we delivered! We appreciate you.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open tomorrow at 9:00 a.m.
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