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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Setup a lead from ****** in **********. Seconds later got a call from ARS of *******. They setup a time to come out the next morning. Came at 9am and ***** Land was knowledgeable and professional. Agreed on a water heater. They set up a time to put one in. Came little after 11am and started around 11:25am and finished at 1:30am. Technician ******************************* is a really great job taking old water heater out and new one in. Thank you ARS of *******.
Business response:
******, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during each visit, and we're delighted to know that ******** met your expectations. Thank you for selecting ARS / Rescue Rooter as your premier service provider.
Had a technician come out yesterday for routine inspection. Told me my heat exchanger and blower shaft were bad. Said he could have a sales person out within the hour. Had the company associated with my home warranty come out today. He could have easily sold me a new system instead he told me mine was perfectly fine,
Business response:
******,your feedback is valued. Our primary focus is on providing exceptional service, and your feedback allows us to continually refine the customer service experience. We encourage you to contact our ***************** Manager, *****, on ************for a more detailed discussion and any assistance you may require.
Very professional & informative. Have been using them for years. Very exceptional service.
Business response:
Thank you, *****, for your loyal business throughout the years. We take great pride in being your chosen premier service provider and greatly appreciate your continued support. We appreciate you and look forward to fulfilling your next service need.
An ******************* technician came to conduct a preventative maintenance service on two HV** units of my house (an upstairs downstairs duplex) in **********, ** on September 25, 2023. He reported that while the unit upstairs was fine, the downstairs unit had a cracked heat exchanger and a broken inducer motor. The repair would be $3,946 ($3,437 with my maintenance contract). He, however, said that the unit is so old (10 years) that it is not worth spending that much money on repairs. He strongly suggested a complete repl... read more
Business response:
*********, we appreciate you taking the time to provide us with this feedback. We're sorry that your experience with our company did not meet your expectations and we would welcome the chance to regain your business in the future. If you wish to have a more detailed conversation about your experience, please don't hesitate to get in touch with our ***************** Manager, ***, at your convenience by dialing ************.
Been with his company for over 35 years back when it was ******** heating before they were bought out. The techs are very nice. However, the management of this particular franchise is very poor and not customer oriented whatsoever. Theyre like a dog and a bone to get you to renew your service contract. However, when it comes to scheduling your service, they put you to the back of the list even though you ask for a first appointment, you never guaranteed and theyre never on time as promised. Please know if this is the way the... read more
Business response:
***, your feedback is greatly appreciated. At ARS / Rescue Rooter, we continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to text your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
They are overpriced. They installed an ac for me and the technician told me to put water once a month but the place he showed me was wrong according to the guy who came out from there when the unit was clogged. When he showed up he informed me they charge a 100. Diagnostic fee which I was never told about and called to complain because felt I should not have to pay that when they did not tell me up front. They verified that I was not told but refused to refund it. According to the website if you are not 100 percent satisfied... read more
Business response:
*****, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, and we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Very professional and knowledgable technicians. I am thoroughly satisfied with the sales, installation and services provided thus far.
Business response:
*******, we truly appreciate you taking the time to share your positive experience with us. At ARS / Rescue Rooter, we strive to provide exceptional service, and we're thrilled to hear that we delivered. Thank you for choosing us!
Unreliable and unprofessional company. I scheduled an appointment for maintenance of my two units between 8 and 12 am and at 3:30pm I called ARS inquiring about the technician and they assured me that they were working hard to resolved the issue. Nobody called back to give me an update on the situation. I had to call ARS three times to finally have a technician at 4:45 pm for the maintenance of the units. I should learned my ****** a long time ago when similar situations ( more than 15 times)happened in the past with ARS.
Business response:
*******, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, ***, a chance to discuss your experience further by contacting them on ************.
This place took advantage of my mother, an 80-year-old widow. Charged TWICE what other companies wanted for the exact same unit. And NO ONE will return my calls to discuss why her cost was so much. Price gouging, taking advantage of the elderly, non-responsive. DO NOT USE THEM.
Business response:
Thank you for the review and feedback, *****. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. Our ***************** Manager, ********, is available on ************if your mother would like to discuss her experience further.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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