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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Semi annual service! The tech was courteous and professional in every way.... Thanks ð??
My elderly mother believed she could trust Aksarben. Unfortunately she learned an expensive lesson. I was in the room when it happened. My mother was charged a starting price of $17,680 (hold up all fingers on both hands twice, minus about two and a half) for a ***** furnace/AC system and straightforward one-day install. "Rebates" brought the final price down to $15,080. After installation was complete I obtained price information for the furnace and AC units she purchased. Aksarben's price before "rebates" turned out to b... read more
Brian was very courteous and filled us in on the work he did.
During our annual furnace inspection by the technician from Aksarben Heating and Air Condtioning, Ryan discovered that our furnace motor and wheel was on the verge of mechanical failure (not a good thing in February). After discussion, he confirmed the furnace parts were available and returned within 3 days to install the new parts. Ryan is completely professional, performs outstanding work, and provides superb customer service.
Dawson the technician was great. But- Blue Dot has been been able to get the correct name on the account since 2016. When I replaced both systems in my name - the NEW HOME OWNER. The original owners name continues to reappear after at least 15 attempts to change to the correct owners name. This continues to be frustrating and will probably change providers because of this problem. See below for incorrect name - with my number. ******* has been decease since 2015. Hi, *******! Thank you for choosing Blue Dot Services. Could... read more
When my furnace went out Aksarben was quick to help. Got me a replacement the next day. Dave with their sales team was awesome and the install crew was fast, courteous and did an amazing job. Would recommend them 100%!! They were lifesavers!
The guys were great! They were in time and got everything finished and cleaned up same day.
Business response:
****, thank you so much for a great review. We work hard at ARS Rescue Rooter of Raleigh to provide our customers with the best service. We appreciate your business!
Great service very professional and fully explained the maintenance on my furnace.
Run, don't walk from this company. We had an absolutely terrible experience. Our new construction home had HVAC installed under this company. Within our warranty time frame, we noticed black mold in our daughters room around one of the vents. Contacted ARS and was given the run around for THREE MONTHS. It took an entire month before a technician even came out, and then he had to submit his report to management to get it covered. This was followed by 2 months of no response as to whether they would fix it or not. Meanwhile, m... read more
Business response:
Ashley, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Tiffany at XXX-XXX-XXXX so that we can address this matter further.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is open now. It will close at 6:00 p.m.
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