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American Residential Services

3.8

About this business

Location details

2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.8148 reviews
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Frank P's profile image
Frank P 
2 years ago

**** did an excellent job checking our two heat pumps. I highly recommend Blue Dot for your heating and air conditioning needs. 

Business response:

*****, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during each visit, and we're delighted to know that **** met your expectations. Thank you for selecting Blue Dot as your premier service provider. 

Christopher L's profile image
Christopher L 
2 years ago

************** was at our home quick and knew exactly what needed done and very friendly and knowledgeable 

Business response:

***********, your feedback is much appreciated. Hearing about your great experience with ****** brings us immense satisfaction! Our team is committed to delivering exceptional service, and your business is an important part of that commitment. Thank you for choosing us! 

SHELDON G's profile image
SHELDON G 
2 years ago

good service and polite treatment, good serviceman and timely response 

Business response:

We're truly grateful for your outstanding review, *******. Your business means a lot to us, and you are a valued customer! 

Michael M's profile image
Michael M 
2 years ago

Our toilet was continuously running causing us to have a very high water bill. ****, the technician, came out and was able to fix the problem in a pretty short time and provided very good service. 

Business response:

Thank you, *******, for taking the time to share this fantastic experience with ****! We take pride in having exceptional team members, and we're pleased to know they're delivering the exceptional service we strive for. Your support and business means a lot to us! Thank you. 

Grace D's profile image
Grace D 
2 years ago

Great service. Have used them for 24 years. Honest technician. On time. 

Business response:

Thank you, *****, for your loyal business throughout the years. We take great pride in being your chosen premier service provider and greatly appreciate your continued support. We appreciate you and look forward to fulfilling your next service need. 

Stacy C's profile image
Stacy C 
2 years ago

Negative stars are in order here. ******/ARS Rescue Rooter should be ashamed of themselves for trying to take advantage of people. Telling someone that their a/c unit needed to be replaced for $17K to $24K is unthinkable. The only thing wrong with said unit is that the old taping was pulled off and needed to be replaced. The service tech stated the unit had numerous issues, including needing all l new duct work. The unit is only eight years old. ****** has been servicing said unit for the past five years and every time there... read more

Business response:

*****, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, ****, a call on ************at your convenience. 

Mike D's profile image
Mike D 
2 years ago

Technician was on time and very knowledgeable. Explained what he did in ******* terms. Friendly, courteous and professional. Highly recommended. 

Business response:

We appreciate this five star review, ****! We take pride in being your premier service provider. Feel free to give us a call anytime you have future service needs. 

Rosalind B's profile image
Rosalind B 
2 years ago

**** came to do my seasonal HVAC maintenance and did an outstanding job. He was very knowledgeable about what he did and provided me with a lot of important information. His performance was above and beyond what was expected. 

Business response:

Thank you, ********, for taking the time to share this fantastic experience with ****! We take pride in having exceptional team members, and we're pleased to know they're delivering the exceptional service we strive for. Your support and business means a lot to us! Thank you. 

Sue W's profile image
Sue W 
2 years ago

They were her in one day to sell me an HVAC SYSTEM. Installation paid for in June and Im still waiting in October for them to finish the furnace side. No one ever responds to email or calls back when ******* says they will. Do not use this company if you plan to have them come back. 

Business response:

***,we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, and we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you. 

Frequently asked questions about American Residential Services

How is American Residential Services rated?

American Residential Services has a 3.8 star rating with 148 reviews. 

When is American Residential Services open?

American Residential Services is closed now. It will open on Monday at 9:00 a.m. 

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