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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company over charge us for the they did. The part after I did cost any where 110 to 175 . The work took about 3 hours . The job cost us 2000 in labor . This is wrong they took advantage of seniors who trusted that they were honest . I will never use this company again and told all my family and friends the same . I hope karma comes their way . Very dishonest company .
Business response:
Tom, thank you for the feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our Management Team at (XXX) XXX-XXXX for further discussion.
BE WARNED, stay away from these SWINDLERS. $316 a FOOT, $25,000!! (79 feet) "I CANNOT BELIEVE WHAT THESE PEOPLE CHARGE!" was the stunned subcontractor's response when I told him how much my bill was. From the time the sleazebag technician arrived using his scare tactics by telling me the sewer line he looked at with his snake-camera "is the worst I have ever seen" to the time the crew arrived was less than 30 minutes. He fooled and mislead me by telling and making me believe that it is a very large job because they had to di... read more
Business response:
Martha, thank you for the feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We also hold all of our employees to high standards and expect them to show integrity, responsibility and professional conduct at all times. We encourage you to contact our Quality Assurance Manager Pamela at **************or further discussion.
I have been with ARS for about 8 years, Peter came this afternoon did Spring tune-up for my 4 HVAC units. He has done a great job, very professional and fast working, I'm very appreciated for that.
Business response:
****, thank you for sharing your great experience! We are proud to have Peter on the team, and always pleased to hear how they are providing exceptional service. We appreciate your business!
Elderly 97 yr father hired ARS to do annual tune up Father was told his HVAC unit needed to be replaced due to rust, leaking grease, corrosion on the coils. When we arrived from out of town we opened the unit none of these items were true. It was not cleaned-we took Photos of dirty, no rust, no grease leak The tech showed my father a photo of a unit (that clearly was not his ) with corrosion and rust When salesman came to give his pitch and was shown the dirty coils, he left and said he would get to the bottom of it. We were... read more
Business response:
****, we appreciate you sharing your feedback. We are proud to have certified and background-checked technicians to serve our communities. We want to meet your expectations and understand more as to why this experience was not a great one for you and your family. Our Quality Assurance Manager is available to reach at ************ to address this concern and answer any other questions you may have.
We purchased new units from this establishment on 9/3/20. Within 6 months we began having issues with the upstairs unit not working. We ended up with 3 service calls within 12 months...each time stating a different problem with the unit. Now after a year and half the unit is malfuncting again. A tech came out and has quoted a fee of $1012 to repair a part on the unit that is barely over a year old - because we're outside of the 1 year warranty. You would think that the history of issues during the year and the poor optics fr... read more
Business response:
We appreciate your feedback and want to take the opportunity to improve our services for you as well as our future customers. Please reach out to our Quality Assurance Manager, Bob at ************ so we may discuss your experience further.
Giovanni was pleasant and very helpful in checking out my A/C unit.
We had them out to do a check on our air conditioner before hot weather arrived. According to the tech, the system was in bad shape. He called the supervisor who came. We had to sit at the kitchen table while he went through all the issues and prices for fixing. Minimum...$3000 New compressor and condenser coil..$8000 New system... $17,000 It was a very hard sell and he wanted a decision TODAY. I said I would get a couple other quotes and let him know. He called back on Monday wanting to " get started". I said the others had... read more
Business response:
Sarah, thank you for sharing the details of your experience, knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please allow our Corporate Customer Relations Team to make things right by reaching out to them at ************. We would love to discuss your situation further.
Trevor did a great job and was very courteous and professional
the technician was super awesome, explained everything to us about our old system. and explained what needs to be changed.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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