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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We felt very deceived and taken advantage of by this company. We called them for an AC tune up, and their tech saw there was a leak in refrigerant and advised that it would be a "minimum of $1800" and that because the system was a cheap unit that it would be a good idea to talk to their sales people to replace it. Sales person came out and quoted an entire hvac replacement , including water heater and furnace for $13000 claiming COVID inflation and *** regulation was driving the price up (and if we called in 3 weeks it would... read more
Business response:
Caleb, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our Quality Assurance Manager Tamika at ************ if you would like to discuss further.
Do not use this company to repair your air conditioner, they will put new parts on and charge a lot of money but never fix the problem!!! I called company and complained, was told someone would call me back but never heard anything. I am on a fixed income and can not afford things like this, l feel like l have been lied to
Business response:
Herman, thank you for the feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our Quality Assurance Manager Scott at************* for further discussion.
Adam was great to work with and took the time to explain what he was doing and why. Greatly appreciate the ability to get a quick appointment to handle an urgent situation!
Business response:
Yvonne, thank you for sharing your experience. We strive to provide exceptional service for each customer and we're excited to hear that Adam delivered! Thank you for choosing ARS / Rescue Rooter as your premier service provider.
I always have good experiences with DM Select Services. They provide thorough inspections and are always friendly and professional. When I needed to purchase a new air conditioning unit last year, they provided me with several options as well as the pros and cons for each one. I highly recommend this company.
Great service. Excellent communication with office staff and technicians. Helpful and knowledgeable.
Just had a Heat Pump system checkup performed by Daniel W. His service was very quick, courteous and professional. Thanks Daniel! I highly recommend DM Select to anyone!
I had a very expensive gas water heater installed by ****** in mid April 2022. After the tech checked the gas line for leaks with a propane tour heater he said no leaked, it was good. The next day I smelled gas so I called ****** explained the smell and the sent an Air Condition tech to fix the gas leak. He didn't have a clue. So, to fix it he turned the gas off - no hot water that night. After another call to ****** they finally sent a tech who knew what he was doing. He found all gas lines loose and replaced them all. When... read more
Service response time was good. However, since I was asking for a second opinion, tech barely looked at AC. I'd been told the part was unavailable, but ARS tech told me they could definitely get it. But wouldn't try to check and said they wouldn't until they had payment. They were almost twice as much in estimate for service and much higher for replacement. I'd used them for original installation, but then stopped because of distrust and cost. The unit is less than 7 years old and needs to be replaced. I should have trusted ... read more
Very helpful and courteous. Performed service quickly. Helpful suggestions for future.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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