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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I highly recommend going with any other company. Stay away. Just two months ago, I had my HVAC unit replaced by ***************. A week later I had water leaking from the unit. A technician was sent out and he replaced a faulty part. No problem, I understand things happen. However, this past week I needed to turn the heat on for the first time and this company showed their true colors. I reported the issue with the heat not working on a Wednesday night. They sent a technician around 8 pm on Thursday night. This was okay beca... read more
Business response:
******, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Team may contact you.
Unprofessional, attitude and waste of money/time. Trust through HomeDepot for heater repair service from ARS, first visited for tune up and found the problem of 2 years old furnace can't fire up the ignition, then a week later for 2nd visited for technical repair & charged with $109 in ******, ***** area. Technician name tag "****" came with unfriendly attitude, diagnose heater problem like 10 mins (don't see any tools, tool bag carry along with him) and judge the circuit board has been fried with throwing "A Bunch of ERROR ... read more
Business response:
*******, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
I have a service agreement with ******** Services. The technician came to service my unit today. He had my unit face plate off and told me that at some point the nozzle would need to be cleaned. No urgency and it can be done at any point in the future. If it got really bad, I would notice as the heat would cut off. He was pointing to the nozzle as we talked. He said he could clean it during this visit as it would take him just a few minutes. I said "yes". About 5mins later he comes to me to tell me that this nozzle cleaning ... read more
Business response:
*******, your feedback is valued. Our primary focus is on providing exceptional service, your feedback allows us to continually refine the customer service experience. We encourage you to contact our ***************** Manager, *****, on ************for a more detailed discussion and any assistance you may require.
I had a new unit installed in August. They were very responsive when I needed a new unit. HOWEVER, now that it was cold I turn on the heat and it did not warm up until I got to 79. I called and someone could come out that day. No one showed and they did not tell me until 7:39 that night. Strike 1. They rescheduled to Sunday and again I had to call them to ask when someone was coming. They are short staffed. No call to say they will be late. Again. I have to call. Strike 2. They finally come and my brand new unit is not worki... read more
Business response:
We want to offer our sincerest apologies for any inconvenience resulting from the changes to your appointment. We take this situation seriously and would greatly value the opportunity to connect with you to better understand your experience. We encourage you to contact our ***************** Manager, ***, on ************and allow us an opportunity to improve upon our scheduling processes.
I paid around $6000.00 for a new HVAC system and because ars did a poor soldering job at the joints going into the condenser a leak was inevitable.ars refused to take any responsibility and demanded i pay for all repairs since I didn't purchase one of their maintenance.i shouldn't have to feel obligated to purchase a maintenance but I should be able to feel confident in the company namely ars rescue/rooter and its employees to do their job correctly and if at some point an honest mistake is made, at least own up to it, seein... read more
Business response:
*****, we sincerely appreciate you sharing your feedback with us and providing us an opportunity to address your concerns. Our commitment is to guarantee our customers' satisfaction with both the quality of work and the services we provide during each visit. We invite you to reach out to our ***************** Manager, ***, at ************for a more in-depth discussion.
Did not fix the issue that he was called for I wanted to get the ** unit fixed. It was not cooling.Technician worked on it and left advising it is working now.I asked him that it is not blowing cold air. Technician advised it will take ***** minutes before I can feel it.It never cooled. I tried to contact twice at 530PM and 630PM no answers.When I called next day at 9AM, I was told that technician will be there between 10AM-2Pm No one came, called again at 230PM. I was advised that technician will be there before 6PM No One ... read more
Business response:
Ajay, your feedback is greatly appreciated, and we thank you for sharing it with us. This gives us the chance to address your concerns and ensure that our customers are consistently pleased with both their service quality and overall experience. Our ***************** Team is available on ************for further discussion and assistance, at a time that suits you.
Terrible. Sold me on the membership package ($25 per month). When came time for service, they sent me text with a contact number. I call the number, set up service, & no one shows up. I called & their excuse was that was our call center in *******. I arranged another service call. I got a call that day saying, we have a lot of no heat calls, so were moving all of our service calls to the end of the month. When I asked if members had priority, they said, no, we dont have enough technicians. What is the point of membership? Th... read more
Business response:
*****, your feedback is greatly appreciated. We continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to contact our ***************** Manager, ****, on ************.
We had a new unit installed September, 2023. They never finished the job. Put a used breaker in, wrong thermostat which was installed with only one s**** and was falling off the wall. Installers STOLE my husband's tools then lied about it. Was returned 4 days later and lied about having stole it, couldn't say how it got from my husband's tools bench to their van! We were told by ******** ******, that we should have appreciated him making a special trip to return it. They never gave us anything paperwork wise except a manual ... read more
Business response:
******, we sincerely appreciate you sharing your feedback with us and providing us an opportunity to address your concerns. Our commitment is to guarantee our customers' satisfaction with both the quality of work and the services we provide during each visit. We invite you to reach out to our ***************** Manager, ********, at ************for a more in-depth discussion.
I do not recommend ARS/Rescue Rooters they are the worst company. Ive been waiting for them to refund me for something that I paid that I wasnt supposed to pay for more than a month. Technician ********************* told me that labor was not cover only parts for 5 years and after reviewing the contract very carefully. Contract said that labor warranty is for 5 yrs and parts 10 yrs. I talked to ******************** customer representative and she told me that my refund was processed on 10/5 but I havent received anything. Sh... read more
Business response:
*****, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our Management Team may contact you.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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