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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I regret to inform you that my experience with ARS Rescue Rooter has been highly disappointing. Despite purchasing 2 HVAC systems for my house, the company has failed to honor the promised mail-in rebate. Numerous attempts to resolve this matter with managers *****, ****, *****, and **** have proven futile, as none of them have returned my calls.The lack of communication from these managers, coupled with the agents' insincere concerns over the phone, has left me frustrated and dissatisfied. I've given ample time for a resolu... read more
Hello Had qoute from ARS for 1700,00 for control panel on our ******* upstairs furnace. Had another company BDL do the same job for ****** wow! Buyer Beware. Saved ******* on this simple 1hr service. ARS would not give cost of control panel and or cost of labor. Why not you ask? So we dont pay taxes?! Lol. Oh my why not transparent? I think you know why! ARS causes DISTRESS!
I requested an annual Heating and AC tune-up from this company because we have a newborn baby and didn't want any heating issues during winter. They came in and performed the tune-up, also recommending some additional cleanup that wasn't covered under the system tune-up. Within 15 minutes after the tune-up, I started noticing a burning smell from the air vents, and the fan began running constantly, blowing cold air. I called the company to check what was happening, but they had already left for the day. A different technicia... read more
If I could give 0 stars I would. The lack of customer service is despicable. I have called multiple time with no call back. Im running my emergency heat because they refuse to fix a leak that was supposed to be fixed last year. From their website this unit is supposed to last 15 years. And its been 5 and we have had multiple issues with our unit leaking. When we talked to the quality manager she proceeded to tell use things break and if we wanted to leave a bad review she would personally send us the link to do so. The most ... read more
Business response:
*******, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Don't believe ANYTHING ARS tells you...!Ever...!ARS sold me a new Heat and AC combined unit which I found out later I was over charged by almost **** dollars for...The unit hasn't worked for over **** months in a row without a failure, and ARS will absolutely NOT live up to their "satisfaction or your money back" promise...Even when asked for EARLY in the saga...(within 1-2 years and 2-3 service calls on the brand new system)They'll come out, bandaid the problem with nice words like "this should solve it, let's see what happ... read more
Business response:
****, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. We appreciate you reaching out on our text line to share your contact information so our ***************** Manager may contact you for further discussion and assistance.
, after recent oct 6th 2023 clean report on ac units to my house about 1 week later north side not blowing cold air , they came to look wanted to charge at least **** dollars for freon ,my 10 year warranty on parts labor and service thru ARS /homedepot for carrier costal 3.5 ton ac on north side of house [paid about ***** for whole house done 2 units and 1 small one in garage,, 5 years into it , had coil leak inside they charged me **** for the freon [other companies *** 900 to replace it] and the coil was supposed to be cov... read more
Business response:
********, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you for follow up.
I had my water heater replaced by ARS. I was satisfied with the technician, but I was lied to by the sales person as he said that $400 of the $1540 was for a county permit. After the work was done, I contacted my county and they said that the fee was only $25. I reached back out to ARS, assuming they would refund the difference due to their error, and after a month of waiting, they told me that I was incorrect and the sales person did not quote $400 for the permit. I know for a fact that he provided that number, so they were... read more
my ac was not cooling and called ars to come find out why they told me it was the coil. Not even two week later the ac stop cooling again, come to find out I had a leak on the line outside and and it wasn't the coil. That is a big price difference and a inconvenience. I need someone held accountable for this. no test for leaks or anything was done the first time out. I had to sleep in a hot house twice now. And let's not forget both times out I scheduled an appointment and they agreed and then call back and rescheduled for t... read more
Business response:
*****, your feedback is greatly appreciated, and we thank you for sharing it with us. This gives us the chance to address your concerns and ensure that our customers are consistently pleased with both their service quality and overall experience. Our ***************** Team is available on ************for further discussion and assistance, at a time that suits you.
We purchased a unit in May 2023. We were guaranteed our electric would be less. It doubled from the the first month. We were not in ******* yet so when we got here they a tech out. Of course he said it was fine. I had Duke come out check the power and it is fine. Since this I have chatted with someone on their website 3 times. He said he will send to the team. I have talked to customer service, who was connecting me to quality control, I text *********** with no response. It now has been two weeks and we have heard from no o... read more
Business response:
******, we sincerely appreciate you sharing your feedback with us and providing us an opportunity to address your concerns. Our commitment is to guarantee our customers' satisfaction with both the quality of work and the services we provide during each visit. We invite you to text us your full name and address (including zip code) to ************ so our ***************** Manager may contact you for a more in-depth discussion.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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