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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Technician was polite and wore a mask during the process of checking the A/C unit.
Had to get a new AC. It was installed wrong , the shroud has been replaced twice and still looks like crap. It did not pass city inspection. Three additional service techs have been out to figure out the problem. Said they would be back in 2 weeks. That was 6 weeks ago. Emailed installation coordinator with no response. Called and you get customer service call center. They pass on call but no one ever calls back. I even drove to the location in St Pete to talk to them. They don't even know what the left or right hand is doin... read more
I called them at 9 PM at night, on a Thursday, and they were at my house at 8:30 AM the next morning on Friday. They resolve my issue, and I am very pleased
Amazing service! Friendly and professional personnel- turned what was a nightmare situation into a great experience. I suddenly found myself needing to get a new AC unit, and about 3 minutes after submitting a request for a quote through Home Depot, I received a call from McCarthy's. From the start, they were great- and it got even better when they came to give a quote, presented several options, and didn't pressure me into any selection, nor tried to upsell me on anything or push a fancy thermostat-- like another company di... read more
Unique Services does outstanding work & has workers with great customer service skills.
Business response:
****, thank you for taking the time to share your positive experience with us. Unique Services strives to provide exceptional service and we're happy to hear we delivered! Please don't hesitate to call us for any future service needs.
Blake arrived in a timely manner. Finished quickly. Was polite, knew what he was doing, answered all of my questions. If you find yourself in need of a plumber, I would choose Blake.
John Bennett was very helpful. He took time to go over the thermostat settings with me and was very patient. He answered all my questions about my a/c unit and was very thorough.
I contacted ****** to arrange the purchase and installation of a top model water heater. I was primarily interested in the 12 year warranty that's standard. ****** contacted their contractor for my area. It was ARS. The problem I had was that ARS does not go to the ****** and bring desired model. Instead ARS brings the base model that they bulk stock and upcharges for extended warranty. The base model is an appliance with only a 6 year standard wanted and none of the advance features (leak detection ect). It is obvious that ... read more
Business response:
Gregory, thank you for sharing the details of your experience, knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please contact our Quality Assurance Manager, Paula, on ************at your convenience for further discussion.
Super professional, great customer service. Specialist explained all processes as he checked out my system.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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