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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently contacted ********** for an A/C maintenance referral. I received info about ARS Rescue Rooter, among others.After researching their reviews, etc. I called them to come out for yearly routine maintenance.They told me there were so many things wrong with the unit, rusted coil, corrosion on condenser coil, rusted contactor, blower motor full of bacteria, and the wheel needed to be cleaned.I firmly believe they used pictures from someone elses unit, as the new pictures taken show that mine is pristine and the only rus... read more
Business response:
We want to express our gratitude for your feedback, *****. We're committed to providing certified and background-checked technicians to our customers. Meeting and exceeding your expectations is our top priority. Please consider texting us your full name and address (including zip code) to ************, so our ***************** Manager may contact you for further discussion.
i just had a complete system installed they were very professional and did a awesome job i would recommend them to anyone MONTRE ********************************* are supper im very please with there work ethic thank you blue dot for a awesome and timely job 2 days from selection til install thanks from *********************
Business response:
****, we're genuinely impressed! Your decision to share this fantastic review with us means a lot. Providing top notch service is our unwavering goal, and we're thrilled to hear that ****** and ******** delivered. Being your chosen premier service provider brings us great pride and your business is truly appreciated.
Has an issue with my furnace, and I called ******************* to come look. The first tech came to look and diagnose my issue and found a faulty heat exchanger. After talking to him he explained the most cost effective way to fix the problem was to replace the part and that would run $3,500, and that a second crew would be by to take measurements. The second crew came by later in the day and revolved the quote around replacing the entire furnace and quoted me for $12,000. Obviously there is a big difference in the two price... read more
Business response:
We value your feedback, ***. We recognize that our company may not always be the most budget-friendly option, but we take great pride in offering the utmost value by standing behind our personnel, products, and services with unmatched service guarantees. We're grateful for the opportunity to earn your business and our ***************** Team is available on************ if you would like to discuss your experience further.
Bought an ac unit and had ARS install it through ********** 12/2021. Company never pulled permits until months AFTER installation. I only found out because I called the permit **** and they told me ARS never pulled the permit. Made ARS aware and they corrected it. Ac had a leak and ARS charged me almost $3,000.00. *** that did the leak detection didn't order the part like he said so it was delayed almost a week then it was on back order. *** came out today and worked on it. He stated that it was fixed. Ac was hissing loudly ... read more
Business response:
******, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
ARS Rescue Rooter price gouges.The ************* on in my HVAC system need to be replaced. I was quoted $1,927.48 to do the job. When asked, the service man said their cost was between $700 and $800 for the part. Based on this, and not knowing how much time it would take to do the work, I accepted the job. In fact it took less than an hour. After the fact I discovered I could have bought the part for the model of my HVAC from Amazon for $281.79. Under normal and fair pricing the job should have costed approximately $700.00 (... read more
We have a 10-year-old AC unit that is running fine but we hadn't done routine maintenance on it for a long time so I called ARS and scheduled an "AC Tune-up" for the next day. The technician was very friendly and he kept pointing things out that were a result of our failure to do routine maintenance on the unit - such as a dirty drain and dirty coils. He checked the outside unit and joked about a dead lizard in the unit. When all was said and done he provided us with a list of things that needed to be repaired/replaced for a... read more
Over priced , did not do all that they should , did not check for gas leak after installing water heater , did not change parts that should have been , used a call center to keep making appts then not showing up , call center did not relay message to tech , call center could not find account , put us on hold 4 times
Business response:
***, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Working with an ARS Project Manager in Feb 2020 replaced an old HV** system as a ********** Project with installation by ARS. Purchased an ARS annual maintenance agreement for 2021 and 2022. On 9/4/23, contacted ARS because ** was not working. Appt was made for **** on 9/5/2023. During the initial call set up annual maintenance program. ARS called the next day stating that I did not qualify for the maintenance plan because system was purchased through **********. Promised a follow-up call to explain that decision - call was ... read more
Business response:
*******, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, ***, a call on ************ at your convenience.
In fall 2022 ARS came out to check our furnace. The tech said the unit had multiple cracks in the heat exchanger and since the heat exchanger was out of warranty I needed a new HVAC system. Another company did a fall system check and said all was fine. To be safe, had a third company come out for a fall service check and they also said all was fine. I called the manufacturer and asked about the warranty. Turns out if the HE was cracked, it would have been covered by the original warranty. So the heat exchanger was fine and i... read more
Business response:
******, we appreciate you taking the time to provide us with this feedback. We're sorry that your experience with our company did not meet your expectations and we would welcome the chance to regain your business in the future. If you wish to have a more detailed conversation about your experience, please don't hesitate to get in touch with our ***************** Manager, ***, at your convenience by dialing ************.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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