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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wanted an estimate on a new install for our home. An appointment was agreed and confirmed after waiting two hours this firms representative never showed or had the courtesy of canceling the appointment: Hello RICHARD. ARS Rescue Rooter Illinois, your local ********** authorized heating and cooling contractor, is confirming your appointment time as Saturday, 4/30 between 9:00 AM and 11:00 AM. To Reschedule call us at ************** He called the day before to confirm this appointment!
Business response:
Richard, we truly apologize for any inconvenience the appointment change may have caused you. ARS / Rescue Rooter understands how frustrating this can be and we strive to be respectful of your time. We encourage you to contact to our Customer Service Team at ************ to discuss your experience and allow us to improve on our scheduling processes.
I have had a great first time experience with ARS of Myrtle Beach from the person answering the phone to the two service people one for HAVC spring tube up and the plumbing for hot water heater replacement all done in one day. The service people were very professional and knew there job and courteous. I would recommend them to anyone that needed help.
Business response:
Paula, we're thrilled to hear you had such a great experience with ARS! Please don't hesitate to call us for any future service needs.
The original install had a few problems that took longer than reasonable to get corrected. That said, the team that was sent here to fix the problems were outstanding. They were very professional, thorough, and pleasant. I would definitely recommend this company to anyone looking for an A/C contractor.
Business response:
******, thank you so much for your great review. We work hard to provide our customers with the best service possible no matter what service is needed. Thank you for choosing us and please don't hesitate to recommend Unique to your family and friends!
They installed unit and then we smelt gas around the unit.Call for them to send someone out around April 26 and they couldn't get to us until the 30th.Well it's May 2nd called the fellow that sold us the unit and they're suppose to come out this evening we'll see. We could have died are gottn blown up had we cooked on the grill. Our grill is near the unit.
Business response:
Mai, thank you for sharing your experience. We strive to provide exceptional service with each visit, and we want to apologize for not meeting your expectations. Please allow our Quality Assurance Manager, Sean, to make things right by reaching out to them at ************.
Technician did a good job on semi annual inspection. Everything was explained. I recommend using Unique.
Business response:
*****, we're thrilled to hear you had such a great experience with Unique Services! Please don't hesitate to call us for any future service needs.
Excellent company! Very professional & polite every time. They always take the time to explain what's going on . Many tips to keep my unit clean & running well that I never got from other companies. I will be a forever customer!
Business response:
***, thank you so much for your great review. We work hard to provide our customers with the best service possible no matter what service is needed. Thank you for choosing us and please don't hesitate to recommend ARS to your family and friends!
Charles was on time and provided excellent service. He checked the air conditioning unit on the roof and the handler in the condo. He said everything was an excellent condition.
Business response:
****, thank you for the awesome review! We are committed to providing the absolute best in service, and we're proud to hear **** was able to take care of you. Having great technicians on our team is something we are proud of. We appreciate your business!
Technicians called prior to coming and were efficient and professional. Diagnosed the problem and fixed it quickly and efficiently.
Business response:
Your positive comments are really appreciated, ******. You're a valued customer and we appreciate your business. Thank you for choosing ARS!
My Father in law purchased a Daikin system on 06/20/2014. We have had only problems trying to get repairs completed. 6 months ago the Evaporator Coil had gone bad. They said it wasn't covered by the warranty because my Father in Law had died. We just spoke to the Warranty company and they informed us the warranty is in full force and they shouldn't be giving us any problems. Prior to this we were informed that the warranty was good,. , however they needed to order the part It has to be from China, we followed up three months... read more
Business response:
***********, thank you for sharing your experience. We strive to provide exceptional service with each visit, and we want to apologize for not meeting your expectations. Please allow our Corporate Customer Care team to make things right by reaching out to them at XXX-XXX-XXXX.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open at 9:00 a.m.
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