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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive had trouble with ARS when we first bought the ** unit and from that point on every time they come out theyre trying to get 500 $700 extra for what needs to be done on our central air I even took out the protection plan for $5000 for that service however, thats not how it works. I disconnected my central air and told them not to come. I have other ways to cool my house down and it works real well.
Business response:
*****, your feedback is greatly appreciated. We continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to contact our ***************** Manager, *****, at ************.
Outstanding customer service! ***** arrived early and was a pleasure to have him explain the necessary furnace repairs. He was quick, thorough, friendly and professional. I would definitely ask for ***** and trust him as a first choice to do any future repairs. ******************** has never disappointed. Highly recommended!
Business response:
Your feedback is much appreciated, ****. Hearing about your great experience with ***** brings us immense satisfaction! Our team is committed to delivering exceptional service, and your business is an important part of that commitment. Thank you for choosing us!
We had a hot water leak under our sink as well as broken sink drain piping due to age. We called Brothers, and they provided excellent service. *********** was very professional and courteous. He fixed our problems. We couldnt be happier!
Business response:
Thank you, ******, for sharing this amazing review! We're dedicated to providing the absolute best quality service possible, and it's wonderful to hear that *********** was able to achieve this. We appreciate your business!
The ******************* technicians that come out to my home to perform maintenance checks on my HVAC systems does a thorough job. They are ******************* and polite while taking the time to answer my questions. I must say, even the **************** reps are nice.
Business response:
We want to express our gratitude for this outstanding review and your valuable feedback. Our dedication is to deliver the best possible service to our customers, regardless of the service required. Thank you for choosing us, and please feel free to recommend us to your family and friends!
Horrible!!!!! Warning ??I purchased a unit August 2022. No less than 20 times they have been out. Foamed in the literal flap to insert filter. At month 11 I had had enough. I was going to have them pull the unit. We compromised on a 1 year extended warranty. They tricked me and set just a labor warranty. I am now 2 months into the extended warranty and the system clogs and looses power constantly. The entire bottom of the unit is rusted and I have mold on the plywood the installed it on. Leaking and standing water in my gara... read more
Business response:
********,we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, ********, a call on ************at your convenience.
We have used ************************ for many years now. The technicians are always very polite, friendly, and explain everything. They are very conscientious and respectful of the property: wearing booties, being very neat, not damaging plants while checking the A/C unit ! The communication system is great: someone calls when the technician is on their way, always arriving well within the timeframe, and giving the technicians name for security/identification. We have had to have an emergency call once when the igniter gave... read more
Business response:
Thank you, *****, for your loyal business throughout the years. We take great pride in being your chosen premier service provider and greatly appreciate your continued support. We appreciate you and look forward to fulfilling your next service need.
Highly recommend their services for any homeowner. They got you covered.
Business response:
*****, we truly appreciate you taking the time to share your positive experience with us. As a premier service provider, we strive to provide exceptional service, and we're thrilled to hear that we delivered. Thank you for choosing us!
Professional, fast and thorough! I highly recommend ARS! I have no worries about the condition of my system with them maintaining it.
Business response:
We greatly appreciate your trust in us, and we're delighted to have exceeded your expectations. We're pleased to hear our team provided you with top notch service, from start to finish. Your recommendation is the highest compliment, *******, and we're here whenever you need us in the future. Thanks for choosing us!
******* was very helpful and thorough. Very professional. Thanks and highly recommended!
Business response:
We appreciate you sharing your experience with us, ****. Our goal is to deliver exceptional service during each visit, and we're delighted to know that **** met your expectations. Thank you for selecting us as your premier service provider.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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