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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These guys were friendly, efficient, and solved a complicated sewer backup for the price quoted after the initial diagnostic process. They were also tidy while working and cleaned up their work area in my basement with disinfectant before leaving. Went exactly as a plumbing service should go. Id recommend them!
Business response:
We're truly grateful for your outstanding review, ********. Your business means a lot to us, and you are a valued customer!
Im a 89 year old senior, I had a stopped up kitchen sink last week, I called Ars. A very nice young man came and snaked out the drain lines, he was here 1 hour, and I was charged $416.00. I feel that this was too much to pay for one hours work, the work was fine, the cost was excessive. I wont use this company again. ******************
Business response:
******, we're sorry to hear that your expectations haven't been met. It's important to note that as a premium service provider, we may not always offer the most budget-friendly rates. Our pricing reflects the exceptional service we deliver, market trends, and our unmatched service guarantees. If you have any questions or concerns, our ***************** Manager is available at ************ to assist you. We truly value your business.
I am very happy with ARS and would highly recommend them for your HVAC and plumbing needs! A shout-out to **** who has been an excellent plumber and a life saver!!
Business response:
We want to express our gratitude for this outstanding review and your valuable feedback, ***. Our dedication is to deliver the best possible service to our customers, regardless of the service required. Thank you for choosing us, and please feel free to recommend us to your family and friends!
************** was helpful, knowledgeable, and informative. He did what was expected and was friendly and kind to share his expertise. Thank you for treating your employees right. Continue to keep and reward those who show up and get the job done. We all appreciate it and so glad to know someone can take care of our HVAC unit to make it last as long as possible. We depend on the working unit and appreciate the time taken for a tune up. Thank you.
Business response:
Thank you, *****, for this amazing review. Our commitment is always to provide outstanding service and we're genuinely pleased to hear that ****** exceeded your expectations. We take great pride in being your chosen premier service provider. We appreciate you!
ARS tech did not provide me with a copy of his inspection. He also quoted me $400 for a UV light oxidizer, even though the unit was installed in 2022 and has a lifetime warranty. I sent an email to corporate asking for clarification; no response. I have left several voice-mails with their call centers because you can't actually talk to anyone; again no response.
Business response:
****, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, *****, a call on ************at your convenience.
Technician was knowledgeable and provided good feedback about system, repairs needed. Learned new information about my system, good service!
Business response:
*****, we truly appreciate you taking the time to share your positive experience with us. At ARS / Rescue Rooter, we strive to provide exceptional service, and we're thrilled to hear that we delivered. Thank you for choosing us!
Had a new water heater installed today. This is the second time Ive used ARS this year for plumbing and Ill continue using them for whatever hvac and plumbing needs I have.
Business response:
We're truly grateful for your outstanding review, ****. We value you as our customer and your business means a lot to us.
Sales was professional and courteous. Provided all the info and answered all my questions regarding a new HVAC system. Once contract was signed they came out the next day. The team that came to do the install were professional showed me how to use the system and were respectful of my property.
Business response:
****, your five star review warms our hearts! Thank you for choosing us.
Quick service, informative and cooperative employees. Very knowledgeable about the business.
Business response:
Thank you, ******, for the outstanding review! We're honored to be your preferred service provider. Don't hesitate to contact us for any future service needs.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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