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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service on the furnace today! Our ARS tech, Ashley, checked every piece of equipment with a detailed, experienced look including taking measurements and reporting on status and suggested next steps. He also provided info on suggested improvements and add-ons that are relevant to this location. Great personality, too. Very professional. Great job ARS.
Deangelo did a great job. Very friendly and efficient. Thanks ARS
Business response:
Thank you for giving us a 5 star review. We appreciate your business. Keith O** - General Manager
My friend was very helpful and respected our home. He wore a mask and completed his job quickly. I was briefed fully about the check-up.
I am very upset at their customer service and follow through. I have used them for 2 years now, they installed nest thermostats in my home and since that time, I still haven't gotten a back plate for my thermostat. Everytime someone shows up they tell me yes I have it on my order. Still no backplate. On top of that I had a new system installed in May and told them then about it, still no backplate. I also was supposed to get 2 dynamic filters and new lite for my lit system and nothing. I have called the salesman and their he... read more
Business response:
Kevin, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you with high quality service. We are committed to meeting your expectations and want to get more information as to how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Robin at 803-978-7244 so that we can address this matter further.
I would not use again or recommend ARS to anyone. They were no shows on a Wednesday and Thursday. Could not get another appointment till Monday. Showed up with out calling in advance, as they said they would call first. Good thing I was home. Tech spent a couple minutes in the attic and then went out side to that unit. Right away he finds the capacitor is failing.He says a new capacitor is $300. After a few choice words he drops the price to $150. My AC is torn apart and the house is heating up fast. I had no choice but to p... read more
Business response:
Paul, we appreciate your feedback and want to take this as an opportunity to invite you to have a conversation with us. Please reach out to our Quality Assurance Manager, Robin at(803) 754-3006 so that we can address this matter further, or, if you prefer, please call Corporate
I've been trying since May 22 to get a refund from a promised price match. I'd paid IN FULL to have a unit installed on 22May, the day before I'd gotten a quote that was $1500 cheaper. I called to cancel the install, then the sales manager Stephen called to say they would do a price match because they wanted to make sure the guys had work, so based on his word I agreed to continue the install. Fast forward two months, and seven calls later, including a couple to their corporate office, I have yet to get the $1500 refund for ... read more
Would not recommend this company. We relied on their honesty and integrity in recommending the appropriate size HVAC unit for our home. Their techs were either not trained or unable to properly service this unit. The first year we had it, it did not work properly. It constantly stopped working. We had to call the manufacturer who sent a representative to our home, they met with an ARS tech and supervisor to advise them how to service the unit. It has worked thereafter only after they had to vent it to our garage because they... read more
Business response:
Linda, we appreciate your feedback. We apologize for the 1-star experience you had with us. We do regret that you did not receive an experience that met your expectations. We appreciate the opportunity and we hope we can be given the chance to earn your business in the future.
Fantastic service plus they go the extra mile to ensure that the customer is satisfied. Totally impressed with Jamel!
Business response:
Thanks, John, for taking time to share your amazing feedback! We are pleased to hear about your great experience with Jamel. Thank you for choosing ARS / Rescue Rooter!
Mel arrived early and knew just what was wrong and fixed it! He was polite and efficient! Thank you for sending him. Alan
Business response:
Wow 5 Star! Thank you, Alan, for sharing how Mel was able to provide you such great customer service. We will be sure to share with Mel about your experience with him.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open tomorrow at 9:00 a.m.
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