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American Residential Services
- Heating & Air Conditioning/HVAC
- North Charleston, SC
About this business
Location details
2548 Oscar Johnson Dr, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great customer service. Tech was knowledgeable, courteous and took the time to answer all my questions. Additionally he provided additional info that i didn't think about.
Business response:
*****, we're pleased to hear you had such a great experience with {{business_name}}! Please don't hesitate to call ** for any future service needs.
Another wonderful experience!! I have used ****** for years and I am very thankful for them! They always do great work, are very dependable, and stand behind their work! My technician today was *****, very ************* man, so I want to say, Thank You *****!! And, Thank You ******!!!
Business response:
****, thank you for leaving this awesome review! We're committed to providing the absolute best in service, and happy to hear ***** was able to take care of you. Having great technicians on our team is something we're very proud of. Thank you for continuing to choose us!
We cancelled our elite program with this company ******* Home A/C we were charged again the next month called them 6 times always given the run around. Asked to speak to accounts was told they would take care of it. Called again told we would get a refund but they charged us again! I would not recommend this business and we are out money. The charge is on our bank account and they say they have no record of that charge.
Business response:
*******, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address to ************ so our ***************** Manager may contact you.
TOTAL SCAM. STAY AWAY! SCAM SCAM SCAM SCAM SCAM!!!!!! Called to fix second floor furnace as it was not blowing hot air, the technician comes for the inspection, says needs to be cleaned for $528 with a regular garage type vacuum!!! Not the professional type of HVAC cleaning but a garage vacuum cleaner. Asking him so why does my Furnace not work still and the air upstairs is still not blowing HE SAYS HE DID NOT CHECK THE UPSTAIRS FURNACE AND JUST CLEANED THE DOWNSTAIRS ONE the one that was always working fine I have no words ... read more
Business response:
Your review is appreciated, *******. As a premier service provider, we are continuously improving our processes and would appreciate an opportunity to learn why this experience was not a great one for you. We encourage you to text your full name an address (including zip code) to ************ so our ***************** Manager may contact you.
Very professional. Fast same day service. Price was as expected.
Business response:
Thank you for leaving ** this fantastic review! We work hard to deliver exceptional service on every visit and appreciate your business. Please don't hesitate to call ** for any future needs.
My BlueDot Tec-***** always give EXCELLENT service and recommendations for my HVAC unit. I absolutely trust him because he very knowledgeable and *******************. He is truly a BlueDot asset.
Business response:
Thank you for taking the time to share your positive experience with us, ***. ARS / Rescue Rooter strives to provide exceptional service and are happy to hear we delivered! We appreciate you.
Prompt, professional and courteous HVAC company that I've used for years.
Business response:
We value your repeat business over the years, ****** We're proud to be your chosen premier service provider and appreciate you. Thank you for choosing us!
I purchased a brand new furnace and thermostat with this company in Janaiary 2021. I was told then that I had a five year warranty and would not be charged for anything if the equipment ever failed. Now today my thermostat failed for the second time and I was told I had to pay a $119 diagnostic fee as well as pay for labor and the labor price was up to the technician. When I challenged that I was told by CSR ****** that whatever is in her system is correct and I need to pay or not receive any service. I have three children i... read more
Business response:
*****, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Our technical was name *****. Was on time. Great customer service, and knowledgeable.
Business response:
Outstanding! Thank you, ****** for sharing how ***** was able to provide you with exceptional service. We'll certainly share your kind words with them. Thank you for choosing ARS / Rescue Rooter! We appreciate you.
Frequently asked questions about American Residential Services
How is American Residential Services rated?
American Residential Services has a 3.8 star rating with 148 reviews.
When is American Residential Services open?
American Residential Services is closed now. It will open on Monday at 9:00 a.m.
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