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Universal Nissan

4.6

About this business

Location details

12785 S Orange Blossom Trail, Orlando, FL, 32837, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat7:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 7:00 p.m.
4.610,571 reviews
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Majinia Brown's profile image
Majinia Brown 
recommend  Recommended
5 years ago

Repair job...Jorge Prada is super sweet and helpful. 

Business response:

Majinia, we are happy that your service appointment went great and that Jorge Prada was helpful throughout your visit, see you soon! 

Guillermo Alberto Carciente Rosales's profile image
Guillermo Alberto Carciente Rosales 
recommend  Recommended
5 years ago

The best of the best... Will Morris the best seller of the world... Thank so much... ✌🏻✌🏻✌🏻 

Business response:

We appreciate this wonderful review and also for the team shout out! Thank you!! 

Natalie Morales's profile image
Natalie Morales 
5 years ago

We were looking at a specific car, and they waited until we got there to tell us it was no longer available. They showed us another car but were not receptive or helpful to what we wanted. 

Business response:

Our apologies that we were unable to better serve you. 

Brenda Vega Souchet's profile image
Brenda Vega Souchet 
recommend  Recommended
5 years ago

I would definitely recommend Universal Nissan. I just bought a Rogue Sport and Keith Priestly helped me get a good deal and made the process go smoothly. Excellent work Keith thanks. 

Business response:

Brenda, We are grateful for taking the time to share your visit with us and sharing this wonderful review! Congratulations on your New Nissan Rogue Sport! 

Dianne Martinez's profile image
Dianne Martinez 
recommend  Recommended
5 years ago

Asking for service for my Nissan 2018, was amazing the advisor Jorge Spanish employee was amazing. I will definitely will come with my Dauthers Nissan car and will ask for Jorge, great customer service. 

Business response:

Much appeciated!! 

Joussy Aviles's profile image
Joussy Aviles 
5 years ago

they are the worse dealer in orlando. 

Michael D. Mosley's profile image
Michael D. Mosley 
recommend  Recommended
5 years ago

I purchased a 2020 Nissan Rogue from Universal and I highly recommend them. They gave me a great interest rate and low payment. Michael D. Mosley, Professor 

Business response:

Michael, we appreciate you taking the time to share your review with us and Congratulations on your Nissan 2020 Rogue! 

Gregg Joyal's profile image
Gregg Joyal 
5 years ago

Bought a new car, there was a chip in the paint. Show up on the day they told me to, and no one knows what’s going on. I don’t get how no one knows what is going on here. Horrible customer service. I will use my free oil changes that I negotiated at the purchase and NEVER come back. Such a joke. 

Business response:

Gregg, Thank you for sharing this with us and we apologize. I will be looking further into the situation and would like the opportunity to speak with you in regards to the situation and work towards a solution. I can be of reach at lbautista@universalnissan.com thank you! 

Christopher Gougeon-Garcia's profile image
Christopher Gougeon-Garcia 
5 years ago

After making an appointment almost 2 weeks out, to have several recalls repaired on my 2013 Nissan Altima, for my stepson... Several arrangements were made to get the car there on time for the appointment, which I was told would take all day long, no problem, I said to the service advisor... 8 hours later he, calls my stepson to pick up the vehicle... Upon arrival, he informs us, that the service technician decided not to fix anything because he was out of stock on a particular part, for one of the recalls... “ARE YOU SERIOU... read more

Business response:

First and foremost, we would like to apologize for the dissatisfaction you had when you came to visit us and voicing your concerns about our customer service. We will be revisiting the situation as you described carefully to find out what went wrong and how we can work towards a solution. If you have any other concerns please feel free to reach out to lbautista@universalnissan.com Thank you 

Frequently asked questions about Universal Nissan

How is Universal Nissan rated?

Universal Nissan has a 4.6 star rating with 10,571 reviews. 

When is Universal Nissan open?

Universal Nissan is closed now. It will open tomorrow at 7:00 a.m. 

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