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Universal Nissan
- Car Dealers
- Orlando, FL
About this business
Located in Orlando, FL. Universal Nissan is a car dealership with a commitment to excellence. Our Mission Statement, "To be an innovative industry leader, totally committed to customer satisfaction, employee satisfaction, integrity and team work!" is something we pride ourselves on. Universal Nissan is 100% privately owned. We proudly support our community and local charity events. If you are in the market for a new or used Nissan, our certified sales staff is here to provide accurate, friendly and fast information about Nis... read more
Location details
12785 S Orange Blossom Trail, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
RecommendedHector was very professional and met all my needs to fix my Altima
Business response:
Shannon Bowdridge, thank you for your kind review; we are happy to pass along your comments to the team here at Universal Nissan! Thank you again for leaving us this response!
Atención y servicio . Atentos y profesionales...
I have had my car in the service dept since last Friday. It’s been a week. The part apparently still hasn’t arrived and I have been given the run around by multiple service advisers and managers. Horrible horrible customer service. Was supposed to receive a call back yesterday October the 8th on my car and no one ever called. I was even asked by the manager “is my car still at there facility?” Well I would think the manager would know and be aware of my vehicles where about’s. Today when I spoke to Chan my service adviser an... read more
Business response:
Thank you for taking the time to to share this with us and we apologize for the inconvenience you had while in our dealership. We will be looking into this situation and please feel free to reach us at 407-926-700. Thank you
La atención, el buen trato y el interés de ayudar, Agradecidos con Víctor Arana excelente persona y vendedor.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
The service department in this dealer it’s awful! It’s people absolutely disrespect and with a really low level of education, one time I spoke with the manager Becca Kroeger and she lacks of authority and take all the services unprofessionally consents all that relish staff, takes to long and makes the half service , I threated with three different people who takes care about my car and the three were horrible , they showed hate and absolutely unprofessionalism with the customers so, if you buy a car at this dealer don’t buy... read more
I was just here. This was a horrible service. They ruin my transmission. I don’t ever recommend any one coming here for their car service. Nissan recommended services are deceiving and all they do is rob people of their money. I am NEVER buying Nissan ever again.
Business response:
Thank you for sharing this with us and we apologize that our service did not satisfy your expectations. Furthermore, As we pulled your information in our database, we would like the opportunity to speak with you at your earliest convenience. Given the opportunity, please reach out to lbautista@universalnissan.com thank you.
I am in love with my car! My salesperson Angel Rodriguez was excellent! Honest, helpful and very attentive. I will be recommending him to my family and friends.
Business response:
We appreciate you taking your time to leave this review and we are so happy that you had a pleasant shopping experience with Angel Rodriguez! We pride ourselves on customer satisfaction and welcome to the Nissan Family. Congratulations!
Excellent service and good staff The agent William Sanchez did a good service to us We were satisfied
Business response:
Jurgens Delfin, thanks for your praise and kind comments about our team. We hope to see you soon!
I would only recommend this establishment to those I had a major vendetta against - this was by far the worst customer service experience ever in my 32 years of having a license. Bait and switch is an understatement, 5 employees, 5 different prices - same car. Had to call multiple times to remind employees to check their email and run my credit... Even had the quote in writing in an email and they refused to honor it after I drove 2 hours to get there. Might actually file for breach of contract on this. Walked out over $200 ... read more
Frequently asked questions about Universal Nissan
How is Universal Nissan rated?
Universal Nissan has a 4.6 star rating with 9,807 reviews.
When is Universal Nissan open?
Universal Nissan is closed now. It will open tomorrow at 7:00 a.m.
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