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Remitly
About this business
Location details
00008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Is there a way to give 0 stars? I got an email stating i need to give additional documents, the mail didn't mention what documents are needed and the site doesn't provide that info either. the chat helped me reach to a human and i was told to call them and also send email with the passport. I sent the documents in zip format to them and guess what? They don't understand .zip format and wanted me to submit documents separately only in .pdf or .jpg! So in the third attempt i am hoping they got the documents right and looking a... read more
ONE OF THE POOR AND WORST SERVICE I EVER CAME ACROSS !! I HAVE SENT A MONEY TO INDIA ON NOV 13 AND TODAY IS NOV 2OTH AND STILL THE AMOUNT ARE NOT TRANSFERED TO MY ACCOUNT Remitly Transaction - R21239191 EVERY TIME I GAVE A CUSTOMER CARE TEAM MEMBER THEY ASKED ME SAME SET OF QUESTION AND I SPOKE TO 3 DIFFERNT CUSTOMER CARE TEAM MEMBER AND NONE WAS ABLE TO SOLVE THE ISSUE. WITH THE LAST CUSTOMER CARE TEAM MEMBER I SPENT 2 HOUR. BUT HE IS NOT HELPING ME IN ANY WAY. EARLIER A SENIOR MANGER TOLD THAT DUE TO SOME ERROR IN THEIR SY... read more
When i login to remitly site and they said congrats you are eligible for getting 5 gift cards $10 each time when I transfer money. I believed and did an transaction and got mail saying you r not eligible for gift card. I said what? Tried to contact customer care number and they said that mail which i got is sent by mistake but I'll get gift card once transaction gets completed, it's completed but till now didn't received any gift card. Customer support saying its generated by system so they can't do anything. Didn't they nee... read more
Business response:
Hi Piyush, Thank you for your feedback. Our customer service team reached out to you personally to resolve the issue. Thank you for being a Remitly customer, -Jenna from Remitly
They are not reliable. They cannot be trusted and they are not truthful.
Business response:
Hi Mignon Punsalan Santillan, Could you please email us directly at service@remitly.com to help you with your concern? I am unable to find an account under your name. Regards, Mark from Remitly
Very Nice Transaction i got the money immediately :) Good Work Remitly :)
call them first, then sent my passport for email, then sent my driver license in another email, then my visa...... I have the feeling that they won't not use my personal information as they should be. I prefer to keep sending money with XOOM.
Business response:
Hi Mr. Marumoto, Thank you for taking the time to review our service. Unfortunately, as we have explained, we are only licensed to do business with customers who are permanent residents in the United States. We are licensed by both Federal and State regulators and laws which require use to collect certain information about our customers. We also collect information to protect our customers by verifying their identities. Sometimes, this can cause frustration for good customers, and we apologize for that. Rest assured, we use ... read more
Do not believe what Remitly says in their commercials. There is no such thing as free gift card for sending $300 within 15 days of signing up. There is no such thing as a reward for referring others to use Remitly. I've sent through these guys twice. Both times the money got there. That is not my issue with them. My problem with this company is their false and misleading advertising. I tried to chat with their supposedly customer service experts, but they are absolutely useless, powerless, and clueless. You will end up wasti... read more
Remitly Scam! Please stop using Remitly. I initiated money transfer through Remitly using Express transfer(4 hours) for personal emergency. My transaction was put on hold requiring proof of address. I uploaded proof of address and called their customer car. Representative told me that it would take few minutes to verify it and informed that he would drop me a mail regarding the status of my proof submitted. I waited for 2 hours, never got a mail thought that they accepted it. On next day I noticed that my transaction didn't ... read more
Business response:
Dear Mr. Siva Krishnan, I am so sorry for the delay in my response here. I wrote out a reply in the tool we use to reply to these posts but it was not posted. Please see my reply from the day you posted below: Hi Mr. Radhakrishnan, I have reviewed your account and it sounds like there were multiple points of failure during our verification process. We have our systems and policies in place for the protection of our customers, but it sounds like in your instance it caused more frustration than anything. It also sounds like we... read more
Remitly has poor referral and rewards program.
Frequently asked questions about Remitly
How is Remitly rated?
Remitly has a 2.9 star rating with 250 reviews.
When is Remitly open?
Remitly is open now. It will close at 6:00 p.m.
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