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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
DO NOT SIGN UP FOR A WELLNESS PLAN! We had to put my 14 year old dog down and we have to pay $300 to cancel the plan, or wait until the contract expires in 6 months. I understand that its a contract but the fact that they have no exceptions for when your dog dies is unbelievable. We have to keep paying for a wellness plan for my dead dog and its honestly heartbreaking. I will be telling everyone I know to not use this company because its not worth the heartache of seeing a charge on my card for my dead dog for the next six m... read more
Business response:
We are sorry to read about your loss and your recent experiences. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The reason for my review is to honor the life of our beloved furbaby. We have had our beloved chihuahua under the care of different Doctors at Banfield since she was 6 months old. We have on average a "fair" experience over all these years. One of the most remarkable ones was with Dr. ***** that took care in a personable way of our baby when she was just one year old and saved her life whit her professionalism, care for animals, and her preventive care knowledge, and prompt responses. After that experience, we recommended to... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield does illegal business practices. They tell you in person and on their contract that you can cancel at any time in office, through online and app and email. I left messages and emails to them and received automated response that they would reply within ***** hrs. After 3 months of attempting to actually speak to someone I contacted my bank. Then they finally responded to my bank stating I didnt cance correctly. I would never recommend this business
Business response:
We are sorry to read about your experience and we would like to learn more. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
********* Hospital, is not qualified, and should not use the word Hospital . My darling pet was euthanized yesterday, due to cancer in pelvis bone. They couldnt even red the **rays, but had me pay money , so some qualified person could read them. I bought my sweet girl in a few times, she was limping, and low energy. They werent too concerned about it. I took her to all her visits, for blood work, dental ext. When she had issues, I would be sent over to emergency hospital, which charged big fees. I called them today, to canc... read more
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have had my cat come to this Banfield for a year now and I have never been so disappointed with their service until about a week ago. I decided to get the soonest available date they had with a different doctor. I wanted my cat to get a dental examination and a check up. My cats appointment was at ****, and I received a call at 3:30pm telling me that my cat was difficult to work with. In summary telling me that they didnt do the check up or examination on my cat at all. I expressed my concern of Why was I not contacted as ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had my pet on Banfield's wellness plan. What they don't tell you when you sign up is that you actually owe the full amount up front, but the offer you payment plans over a 12 month agreement. My pet of 13 years had to be euthanized yesterday, and although ****************** and ***** the assistant were wonderful people, when I contact Banfield to cancel my plan, I was told I owed them $419.65. Each time I took my pet there, it was never fully covered by the plan anyway and I always paid between $200 to over $1,000 for serv... read more
I have had my two dogs on the wellness plan for 10 and 7 years. In that time, I have had to take them to the emergency vet so many times because this location couldn't offer an appointment for 1-3 weeks. Further than that, when I went to take my one dog off the plan, they told me they couldn't fit his teeth cleaning in before the contract end date, which was 3 months out. I called recently to get my dog's thyroid medication refilled and after 4 phone calls, still can't get the dr. to sign off on the prescription OR even get ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Company treats employees poorly & only care about the numbers. I worked for this company for close to 4 **************** due to the poor support from management . They only care about selling wellness plans that clients are never able to fully use due to hospitals being overbooked. Employees are underpaid, overworked & hospitals are always short staffed. After I resigned my paycheck was incorrect & I have attempted to reach out to corporate for about 5 months. No correction has been made to date so basically I worked for fre... read more
Banfield is not a pet hospital. If your dog is sick or needs real care, they send you elsewhere. They only care about upselling you products and services. You would be better off saving the money you are paying them and going to a real vet. Do not fall for their tricks the word pet hospital is a real stretch. I'm surprised they get away with it! I would give them no stars if I could.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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