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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I had a 500 procedure done on my dog at the Banfield pet Hospital in ************* ** on Saturday for a hematoma on her ear buy the time i picked her up the price had change 3 times on me from 157 to 348 to 430 when i picked her up then on top of it they told me her ear needs to stay wrapped which it had fallen out of twice before we even left and they just fixed it with the wrap she had on they did not take it off and place a new wrap on her ear before we left the office they did not tell me about a no flap ear warp that i ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
THEY NEED TO CLOSE THIS PLACE DOWN. I DROVE AN 1 HOUR TO GET MY 4 MONTH OLD PUP SEEN. I WAS TOLD THEY COULDNT SEE ME TODAY BECAUSE I HAVE NEVER BEEN THERE WITH THAT *****. ALSO I WAS TOLD I COULD BRING THE ***** BACK ON OCTOBER 28, 2022 AND TODAY IS OCTOBER 2, 2022. I PRAY MY ***** MAKE IT THROUGH THE ***** SO I CAN TAKE HER IN THE MORNING TO A VET THAT ACTUALLY WILL SEE HER NO MATTER IF SHE HAS NEVER BEEN THERE. NEVER KNEW A VET TURNED DOWN ANIMALS. THE MOST ****** UP PART ABOUT IT, THERE WAS NOO IN THE WAITING AREA. I SEEN... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield Hospital sold us ************* (yes, that's what their staff called it) that is not actually pet insurance and we are EXTREMELY UNHAPPY with the fact that in order to cancel the "insurance" we are asked to pay the remaining annual "premiums". Basically purchasers of their "*************" are prepaying costs of pet care services for a 12 month period. The monthly fees they quote in their ads are misleading. We have been paying $60+ per month for a healthy 7 year old Wheaton Terrier which is twice the amount they adve... read more
Business response:
We are sorry to read about your experience. It is important to remember that Banfield Optimum Wellness Plans are NOT insurance, they are packaged services that are paid for monthly. We would like to look into your account and concerns and assist you. Please reach out to us at ******************************************************************************** at your convenience so we can try to address your concerns
I purchase the optimum wellness plus plan that included dental cleaning. See below from their website..Everything in the *********** package, plus:Professional dental cleaning to help prevent painful gum disease, tooth loss, and potential heart and kidney disease. Includes:Cleaning and de-scaling above and below the gum line Pre-surgery health assessment Pre-anesthetic blood testing Complete blood count Internal organ screens Electrolyte check Blood pressure monitoring General anesthesia In-hospital pain medication during pr... read more
Business response:
We are sorry to read about your experience. Please reach out to us at ******************************************************************************* at your convenience so we can try to address your concerns
If I could give it zero starts I would. The wellness plan I had for my 2 dogs was good for the first 2 years when my dogs only needed monthly pills and vaccines. If you need an appointment for anything that can't wait 2 months go somewhere else. I paid monthly (I was paying $150/month for 2 dogs) and wasn't able to get an appointment EVERY single time I needed onel They would not have appointments for months at the 5 locations near me, yet they still charged me every month. When my dogs got hurt on 2 separate occasions they ... read more
Business response:
We are sorry to read about your experience. It is important to remember that Banfield Optimum Wellness Plans are NOT insurance, they are packaged services that are paid for monthly. We would like to look into your account and concerns and assist you. Please reach out to us at ******************************************************************************* at your convenience so we can try to address your concerns.
The ***** ** Has a practice that is HORRIBLE. The practice manager, *******, is a jerk. Over the past year, *** called him SEVEN TIMES and HE NEV** HAS CALLED ME BACK. My elderly dog has a terrible UTI. The first time she had a UTI earlier this year, the incompetency of Dr. ***** and ******************, my poor dog had a UTI for two months. Dr. ***** lied to her supervisor, saying she had offered a urine culture and that I declined. In the 30 years I have owned animals, I have NEV** declined treatment for any diagnostic test... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I literally went to pick up my dogs and since banfield dont do in office visit. There no way for me to tell what happen behind the scene. I got there 30 min before my dog pick up and all I can here was my dogs screaming in the back with pain. We need to have this invigated.
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Was told I could cancel insurance premium at anytime, learned this was a lie, my pet died, and I'm told now I must continue to pay off premium until it expires, ornpay in a lump sum to pay it off, this is absolutely ridiculous that they expect you to pay for service of a pet you no longer have, they are liars....I do not recommend anyone go to Banfield with their pet(s). I am currently looking into a way to get them exposed.
Business response:
We are sorry to hear of your loss and resulting difficulties with your Optimum Wellness Plans. If you would like to discuss this account please contact us at ***************************************************************************
Hi,Just wanted to say that I have had very good experiences at the *************** Banfield Hospital.The care my cats receive there is incredible .They are treated by the staff and Dr.s there with such love and compassion I especially wanted to acknowledge ******************* , she went above and beyond with my cat ***** in her final days.She made our decision sooo clear as to tell us what good pet parents we were and that there was not much else we could do.She treated ***** with the utmost respect and dignity.People are qu... read more
Business response:
Thank you for your wonderful words. We will make sure that ******************** and the *************** Team hear of your experiences.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 5:00 p.m.
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