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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I strongly encourage anyone NOT to enroll in the Wellness Plan. Please go to a Veterinarian or animal hospital and pay the 1 time fee. My dog died days after his comprehensive visit; when the doctor told me he was doing well just growing old. When I chatted with Banfield (couldn't reach over the phone) I was told that the 1 visit cost $600!!! That I couldn't cancel my plan and would have to wait for the renewal date in March 2023. I think there should be a law against this practice. I am going to contact my state legislator ... read more
Business response:
We are sorry to hear about your experience. Optimum Wellness Plans (***s) are customized packages of pet care services. The *** package of preventive care services is designed to be delivered over the course of a year. If you would like to discuss your *** account please contact us at ****************************************************************************
Banfield lovers,This post is all about to explain the greediness of Banfield wellness optimum plans, if you are currently a wellness optimum plan member, beware, this plan is a big scam, you know why, because you will have to pay this plan's premium every month even if your pet passes away, yes you read it correct, no matter even if your pet passes away, they will want you to complete the full year payment, please continue to read my story. I had my pet dog "Maya" ****** retriever with Banfield since May 2011, so if you calc... read more
Business response:
We are sorry to hear about your experience. Optimum Wellness Plans (***s) are customized packages of pet care services. The *** package of preventive care services is designed to be delivered over the course of a year. If you would like to discuss your *** account please contact us at ***************************************************************************
Im an a Banfield wellness plan customer who is paying $90+ a month (including spay). I have been paying the plan for a year and it is about to be renewed next month. My dog got some skin issue last month. She was itchy and she kept biting her hair off. So I called Banfield near me and I was told that my dog has to wait for 6 weeks before a vet is available to see her. I tried all Banfield hospital within 30 miles radius and I was told the same thing. (I live in **********************)So it doesnt matter how good your wellnes... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT GO HERE!! Do not sign up for the Wellness Plan!! This is the worst company with the worst communication. I'm surprised they're still in business. Please, don't risk going here!
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I took my 5 lb dog to this Banfield in *********** to find why he was sluggish and sleeping a lot. After the blood test, I was told that his kidney values were high and he has a urinary tract infection, so they wanted to change his diet to a prescription kidney diet. He was not to receive any chicken or other proteins. He was also prescribed omega 3 oil tablets, a phosphorous binder pill and antibiotics for 7 days. We were told to come back in two weeks for a re-check. At the next appointment the blood work was repeated and ... read more
Business response:
We are sorry to read about your loss. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This companys customer service is extremely bad, they have no help page on their website which forces you to write an email or go to the online chat where you will sit waiting indefinitely. My dog is terrified of vets now, he previously loved them, but banfield strongly encourages drop offs instead of appointments, where they keep your dog for most of the day before they even get to him, this is for small thing like vaccinations, an allergy shot, checking our a rash on pawstuff that should take no more than 15 mins. My dog h... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
A money hungry business that does not care about pets. My dog was having reactions to a medication they prescribed to him, and they refused to see him because they were "too busy". I've been a member with them for over 7 years and never once called for them to be seen same day. The way they run their business is awful! I should have ran the other way when I found out they were owned by MARS. I will never be returning. ZERO STARS!!!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Be aware that Banfield just cares about the money not your pet I had a wellness plan with banfield. Took it more for the dental plan because they would put my dog down to clean his teeth. My plan started in 11/2021 and I made an appt for my dog to get his teeth clean in January I took him and asked the doctor if he or she I would pay the difference so that they can remove two spots on his tummy that will be checked for cancer because there was a concern that the spots being cancerous. According to the doctor, My dog was down... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog died last night. She was 14 years old. Up until 15 minutes ago, I have been a happy Banfield wellness customer. They helped take care of her and make sure she lived a long healthy life. When I called Banfield with the news that my dog had passed away and that I would need to cancel the wellness plan, I was HORRIFIED to hear they were trying to charge me for the next seven months of wellness plans for my dog. I tried contact their chat support and when I expressed my concern of this disgusting corporate policy, the cha... read more
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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