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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Banfield is a joke. They profit off of your pet and only strive to make commission over actually caring about the "wellness" of your pet. Our pet passed away 2 weeks ago, and after attempting to cancel her wellness plan, they told me that we would have to continue to pay for coverage for the next 6 months for her and wait for it to cancel in March 2023. Why am I paying coverage for the next 6 months for an animal that is physically no longer here? Also, we had called the day after her passing to ask about cremation services.... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This place is a money grab they prescribed a medication that they never have so we have had to go through chewy. They tell me we are in a relationship but only want to see your pet when its time to pay money! Dont use Banfield its a joke a ************************** is absolutely trash! This is the Banfield located at ****************************************************** Dont go there!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Im extremely upset that I took my dog **** to get spayed at Banfield. She was wearing a cone on her head and the tie wrap was so tight around her neck that it scraped her neck. I had to bring her back to the vet for a look at her neck. The vet provided her with the wrong size cone. I had to pay ***** for antibiotics for her neck because of their mistake.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We initially started going to our local Banfield in 2019 after the adoption of a senior beagle. We had a good experience that first year - we saw the same vet each visit, appointments were available within the week, we really liked our vet. The Wellness plan was actually a great deal for a dog that we didnt know well that had a lot of issues. They got him tuned up pretty quickly. Then COVID hit and I dont know what changed but it went downhill fast. I can understand the need for walk-back and drop-off visits during COVID, bu... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Staff is great but the wellness program is a rip off. You do not save money by enrolling your pet and if you pet passes away they make you pay out the annual monthly enrollment charge.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
all they care about is money !!!!!!!!!!!! they don't care one bit about your pet. they want to get you in there and act like they care and then they start hitting you with all the things you should do or things you need to do and try and rack up the charges as much as they can. then if you decide not to do all that they have suggested they try and make you feel like c*** that your choosing not to do whatever they are suggesting. they use the love you have for your pet as a weapon to get as money as they can out of you!!!!!!!... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not go here. They will rob you of all your money. The Wellness program is a total scam. I can not say it enough. I just had to pay $325 to get out of the wellness program. I am currently fighting to get it removed.
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pup ***** got in a brutal doggy scuffle yesterday- hurt his leg but hes healin up quickly! ??Just want to shout out to Banfield Pet Hospital on 82nd for their amazing and sweet assistance! I called and talked to **** (hospital manager), texted him photos, he kindly gave me all the advice so we could avoid an anxious (and turns out, unnecessary) trip to the vet. **** was concerned, realistic and responsive. I couldnt be more grateful! Thank you so much!
Business response:
Thank you for your kinds words and for sharing your experience.
The location nearest to my home failed to communicate to me that my dog had a severe heart murmur, we caught it too late after I took her to another emergency veterinarian not affiliated with Banfield. Lost her to heart failure this past weekend. Never trusting Banfield with a pet ever again.
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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