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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
0/10! Thieves, crooks, and liars. Continued charging my account after I tried to close it for over a year. Then sent me to collections for $400 more than I owed them! This is fraud and your whole company should be in jail. You're a disgrace.
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
My 87 year old mother took her dog to Banfield in La Jolla for a dental cleaning. The office claimed she had no appointment but told her to leave the dog and they would work him in. She returned and was told they suspect heart trouble and to return the following week to have a specialist perform tests. She was suspect because he recently had a checkup. The following day I called to not renew the Wellness Plan. I have called 3 times to receive confirmation they will not charge her credit card in January 2023. I have not recei... read more
Business response:
We are sorry to read about your experience. Unless you are an authorized third-party, we cannot share with you the details of the *** renewal/cancellation. Please have the owner of record reach out to us at *************************************************************************** your convenience so we can try to address your concerns.
We had a puppy. We signed up for their wellness plan in ****. Then we gave the puppy too are son. But before we did we had him fixed. So I know we were going to pay for his procedure. But were going to cancel after that. I went too there office at ****** to pick up the puppy and had a discussion with the girl she told me I would have to talk to office. Because they cant cancel the plain there. And the puppy just had *** fixed or a procedure . And that needed to completed before I could cancel. Thats okay. We new that. That I... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to us ****************************************************** at your convenience so we can try to address your concerns.
This facility is a complete joke! First of all no one told me it was a contract for a whole year, secondary they just told me that "they don't have to legally notify me when bills are due" I've received no email and it never showed up on my pets page about a past due balance. This is completely absurd way to treat customers. They don't have reviews open or on on ****** either, they don't want people to know this information!
Business response:
We would be happy to review your account and the Optimum Wellness Plans terms and conditions. Please contact us directly at ***************************************************************************
They dont deserve any stars Takes months to schedule a simple appointment. They force me to renew plans for 2 of the 3 plans I have with them.Back in June I scheduled the teeth cleaning for the three of my dogs.One day before its suppose to be done Im called and told that theres no doctors that will be in to do it and that I have to reschedule ; and by rescheduling I will be put on a list for stand by for AFTER January.Im forced to take my dogs to a actual veterinary if something occurs or happens since vets have appointment... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog passed away on Tuesday and I called to cancel my optimum wellness plan that I was paying $65.99/month for 6 months, they were telling me to cancel and for it not to auto-renew in April I had to pay $396 to avoid charges for the next 6 months. I would have been fine paying it off if my dog would have received all the services that was part of the plan. I ended up putting him down due to his teeth, since they were so bad and he was in so much pain. since his gums were infected. The vet refused to provide his dental clea... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They will continue to charge you even after your pet is deceased. If you wish to cancel they charge a premium. They claim it as part of their policy however it is not disclosed explicitly at the time service is agreed on.
Business response:
We would be happy to discuss your concerns regarding the Optimum Wellness Plan packages and cancellations. ***** reach out to our Wellness Plan Relations Team at *************************************************************************** at your convenience so we can try to address your concerns.
I just phoned Banfield to advise that my cat had passed away. The representative spent an undue amount of time expressing sympathy over my cat's death. At the conclusion he stated I would need to continue three month's payment in order for Banfield to collect sufficient funds to cover costs. I asked to speak to a supervisor or a corporate representative and he clearly had instructions to dissuade customers from this request. I tried to cancel on website and was unable to do so. Moreover, I could not remove my credit card fro... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My cat was having issues eating so I brought him over to my local Banfield clinic. He has been a Banfield patient for 15 yrs. I had give him ********** to calm him , dropped him off at 9am. I got a call at **** that they were first going to take a look at him. By this time the med was out of his system and he didn't want to be touched. He was sent home 3hrs later, was told he was ok but they couldn't really touch him since he was being *****. Following week, he was still not feeling good so I rushed him over to the *** They ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 5:00 p.m.
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