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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Awful customer service. It is not a ********************** plan but more of a bait and switch racket. My dog just passed away and it took me all day to get in contact with someone to cancel the plan. I was then told that I would need to continue paying the plan for another 8 months in order to pay for services rendered. Do not use the Ban-field wellness plan. it does not save you money it just commits you to costs whether you need them or not. Go to your local vet where the costs are fair and upfront.
Business response:
We are very sorry to read of your loss. Optimum Wellness Plans (****) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. While the *** package may no longer be needed there is sometimes a balance due based on the services already provided/received from... read more
I had the wellness plan for over four years and then my pet died and I was told that I had to pay out the plan because I had used in the last 12 months. That meant that I had to pay for four months after my dog had died. Banfield was aware of my dog's death because they cremated her!!! It is unbelievable to pay for something when your dog has died, let alone you have been a faithful customer for FOUR years. Long story short Banfield only allows you to cancel your policy on one day per year!!! Banfield wellness is a SCAM and ... read more
Business response:
We are sorry to read about your loss. Optimum Wellness Plans (****) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. While clients can cancel their OWP package at any time there may be a balance owed based on the services already provided from the pa... read more
Do not use Banfield Hospital for anything. I brought my female dog and one of her pups in just to get shots. The front desk lady who use trick words in our conversations to sign me up for a Wellness Program that I did not need or request. Once I came back to pick my pets up she begin to talk to me about the savings I just saved and I was like what are you talking about? She stated all the work that was done for my 2 fur babies would have cost me an arm and a leg. I was like NO! I didnt bring them here for nothing but shots. ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
10 out of 10 do NOT recommend. Went to the *************************** location because it was closest to where I lived. Had no issues other than the manager, ******, never spoke to me in the most pleasant way. Didnt take it personal, I didnt say anything, I had never been talked to About anything. Needed a question asked about a new medication a Pet was on, and ****** accuse me of demanding medication, kept speaking over me, and refused to answer, simple questions like what is the name of the doctor that is going to treat m... read more
Their customer service section is actually the worst. You better try and cancel your plan ******* days before you really want to because they will make you go round and round and round and round and round when all you want to do is just CANCEL YOUR PLAN before it renews. Flat out ridiculous
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
My dog had an emergency on Monday at 12:30 pm. I took her to the Banfield on 117 *** and ****** and they would not even see her because they said they had other appointments. I have been a member of the wellness plan for 12 years and paid countless expenses not covered on their premium plan and they referred me an emergency clinic when they had to do was examine her paw. I willl cancel my membership and never again use or recommend Banfield to anyone. They are horrible and lack compassion and basic kindness!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Cutomer StefneG I have been using Banfield since I got my dog at 1 year old, he is now 8.5 yrs old. today i went in for a routine visit but my dog was sick. They did not want to renew my plan, because its a new policy that when a pet is sick you have to bring them back when they are well, so i guess the plan only works when the pet is well. Besides I called earlier int he week and attempted to renew the plan and was told he had to be there. today wen I got there I was disrespected by the nurse even though I explained that I ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Would not recommend Banfield to anyone! They cant keep ***************** lack of compassion when you loose your pet & try to cancel your plan is ridiculous! They expect you to continue paying your account even after your pet has died & no longer need their services. My dog passed with 4 months left on the plan, I feel sorry for those that have 11 months left & are forced to keep paying! Totally unsatisfactory, Banfield is all about the money, not whats best for ********** pet!
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I have been a loyal customer for over 14 years and Ive never hated a corporation more than I hate Banfield.At the end of the day, all they want is their money. And they dont care about their customers or their customers animals.. I brought my dog in to Banfield, hoping they could tell me what was wrong with him. Why was he not eating? Why was he not walking? Why was he throwing up? Why was he so tired? They ran all the proper test that they were supposed to run to let me know the wellness of my dog.But they NEVER told me his... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 5:00 p.m.
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