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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I ********** stars is a better estimate. The Banfield Pet Wellness SCAM is a way for a boatload of money to come their way and claims of adjustments are just nonsense. Banfield does not not need to bother writing back that I can reach out to them to solve a problem because they will not resolve it. They train their team to double book supposedly discounted services and according to them you own them money. It is a true scam that takes advantage of pet owners and regular people to enrich a group of Banfield owners who could n... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog is 8 yrs. Had Banfield since her birth. 1st 6 yrs lived on Long Island **, 5-star service, moved to ************* **, 5-star service there. Moved to ********** ********. I can't even give the service 1 star. I've been to 2 locations. *******. Schaumburg, **********************. Absolutely the worst service, and advice, it makes me mad just to type this. Stay away from Banfield in the ******* suburbs.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I just took my dog there for the first time today after having a bad experience at his original vet. Only went in for a regular first time check up and to have them clean his ears. They gave me my dog back unable to fully move or walk. Now Im stuck with them because I also signed up for the wellness plan and cant cancel it due to the services they already provided.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I took my 2yr old for a visit due to a rash on his ******, which had been bothering him. I was told on that visit that it was only irritated due to the wipes I had been using after his bowel movements. I was told to stop using the wipes (which I threw away once I got home) and was advised to pay for an ointment and a medicated spray out of pocket. I was assured that would resolve his issue and that they felt his **** glands which felt empty. I was told to return in two weeks for a check up. I returned on the scheduled date a... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I stopped in to refill a prescription antibiotic my cat needs when his rhinitis flares up, making it difficult for him to breathe. Ive done this many, many times, since his condition is chronic. I was refused the prescription because the original prescribing veterinarian had left the office. A process I had been through a handful of times, and I always trusted to get my cat the medicine he needed, had been denied to me. I was told to try another office. Horrible company.
Business response:
We are sorry to read about your experience. As a veterinary practice we are subject to the laws and regulations of the Veterinary State Practice Act. These regulations are very specific on when we are able to fill/refill a prescription medication. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We lost our puppy due to negligence and they wanted us to continue paying for the wellness plan .our puppy died 3 months after we did the wellness plan and they put in on my credit after we asked to end it!
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I started an account on a new shepherd pup. After 3 months of having her and 2 visits to Banfield, I had to let her go. She was too much for my mother, who has dementia. I told them I no longer had the dog, but they insisted I pay an astronomical balance (over $1K). They refuse to adjust it to only services rendered & I refuse to pay beyond what I truly owe. They reported my nonpayment to the ************** dropping my score 62 points. They're not about offering a service, but taking your money. I'll pay as I go, with a loca... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
5 stars for the staff they are very professional and take care of our pets very good. But the wellness plans are a trap. When you need support because of a lost pet, then they make you pay the rest of your plan. If you just past your renewal and your pets die. they tell you have to pay the full balance for the rest of the year which can cost as much as around $600 which is totally ridiculous. This is the time you need support and all the corporate cares about is getting the rest of your money.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
My wellness plan was for my dog Mayzie. On February 6, I took Mayzie to the Washington Banfield clinic. The vet wanted X-rays and told me that they would be free if I upped ******* plan from the $35/month to $65/month plan. If you review my records, you will clearly see thats exactly when my plan was changed.****** was much, much more ill than I was led to believe and she passed away 6 days later. That is within the 7 day grace ******* I am supposed to pay this upcharge until February 6, ****! Please have some decency! It is... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 5:00 p.m.
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