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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Our pet DIED at almost age 12. We have been paying yearly for almost 12 years. This is FRAUD. When a pet DIES it should be legal to CANCEL A WELLNESS POLICY.
Business response:
We are deeply saddened to learn of your loss. Please remember that Optimum Wellness Plans (OWPs) are NOT insurance plans, but rather they are customized packages of pet care services allowing client to spread the cost of the package services over a year. We would be happy to look into your account and cancellation option if you would like to contact us directly at ****************************************************************************
I have had all of my pet on your plans for nearly twenty years. Recently moved from **************. The customer service of the ********************** on 22nd Ave was beyond unacceptable. Mykala the front desk girl was rude and basically told me she had other people to take care of when I called. My dog was bleeding full on blood spatters and the dr would not even give me the courtesy to talk to me for a minute. Too busy to get him in and too busy to care I guess. I called the next morning - Banfield on ****** where he has s... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield insurance is a scam do not purchase. If your dog passes away you will continue to pay, it barely gives you deals, you have to wait to see vets so use emergency outside vet services anyway. And! They are so unethical, if your auto renewal is on the 19th for example and your membership is up on the 25th they will charge the entire month.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Terrible customer service, overcharged me for years and thousands of dollars, made it nearly impossible to cancel my wellness plan. Awful experience and waste of money for below average *** care. Strongly do not recommend
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This location tramautized our dog durimg boarding for a previous appt somehow and now he needs to be drugged and get personal appointments. Our last 2 appts have been rescheduled by banfield. First due to drugs deciding to be required, second for their staff being able to check us in on time and doc saying we were 10 min late...due to locked front petsmart doors and checkin? Also she was 30 min late in first appt....so what the heck. We are now on a 3rd rescheduling and are out over $300 in lost wages and meds due to having ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have been a customer since moving to ************, based upon my daughter's recommendations from her experience at other locations. I took my dog in to see a vet about a swollen ear, and was told she had a hematoma that needed to be lanced and drained. The vet gave me a recommendation for a very specific ear wrap for post surgery, scheduled for a few days later. I wasn't told that I would need to bring it at the time of surgery, only that I should get it. I ordered it, and it was scheduled for delivery the day after surger... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We took our pet for what should have been 2 shots. Banfield misquoted us, lied to us about the price and charged us hundreds of dollars for services we did not request. They also signed us up for a subscription plan that we did not ask for. I would strongly recommend against using this company. If my wife is unable to get her money back we will be suing Banfield in court. Quite frankly, the vet should have his license revoked and the location shut down. Performing unauthorized medical procedures on animals is illegal.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have nothing to gain from lying. But this is exactly how the Banfield Pet Hospital nurse made me feel that was in the Petsmart. My dog got groomed here Feb 16 at the Petsmart and ever since had problems in **** areas constant licking, smelling, itching, discomfort. I had my dog for almost three years and after multiple grooming sessions he has never had a problem. The Banfield Pet Hospital nurse in OFallon had me repeating myself and told me my dog breed **** gland problem is normal. Again never experienced this and it sta... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
***********, We have been customers of yours for many years. We moved to ******* last year with our dog while our cat remained behind.We loved the service at your ********** ** store and continue to maintain a policy there for our cat.When we arrived in ******* we signed up at your ************** location expecting to same quality and care. We were so unhappy with the service and irresponsible behavior of your staff. Our dog was very sick and we were told the sooner he could be seen was over two weeks out. I explained he has... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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