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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Stop!!! Dont do it! It sounds like a good deal but its not and once you sign on the dotted line your in for the whole year of payment regardless of what they promise and dont deliver! Ive been with them for 14 years and it was fine until my animal actually had a problem they misdiagnosed an enlarged heart for congestive heart failure and wouldnt give my dog the dental service I paid for. They didnt know that a female wolfhound could take up to two years to begin their cycles. Their ***** exams and blood tests are often wrong... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could give zero stars I would. Banfield has changed from a pet loving organization to that of pure cross sell of services pets do not need, as well as they do not honor their Wellness Plan terms. We had an appointment scheduled a month in advance for shots for our pets. When we arrived, the vet was "temporarily closed". ** other words, they had no vets. However, Banfield is still obligated to provide services. We were unable to get our vaccinations from Banfield and had to pay another vet.I've reached out many times to ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I tried canceling my Banfield Optimum Wellness Plan I have had on my *********************** for years. They will not let me cancel and not be charged anything else. They have ridiculous fees you pay if you cancel before plan expires. This is fraud! I will never deal with Banfield again once this plan is cancelled.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible place do not bring your ********. Short staffed nobody cares
Impossible to cancel plan which we haven't used in years.
My dogs have been om plan for 10 to 12 years. At first it was great, then it wasn't. After covid horrible hours and appt times This morning my dog had an issue getting up. Called they said they were to busy We'd have to wait til tomorrow. Ended up at emergency vet *** had to put her to sleep as she was bleeding out.Called banfield ans they told me I still have to pay for 8 mos Of a plan for my now deceased pet because we came in for our comprehensive visit This is bs paying 8 mos at ***** for a deceased dog. Don't use them. ... read more
You pay them to help your animals and they tell you they will get better that a lie my pet passed away the same day I paid them
Meg * 05/15/2023 1. Overcharge for Wellness Plan: I never acquiesced to getting the higher level Wellness Plan. The monthly price went from $65 to $83 without my consent. That really angered me. I had read about complaints and lawsuits that Banfields Wellness Plan was not cost effective. I never signed a contract nor was I notified that the price would change. I felt I couldnt trust Banfield after that.2. Authoritarian Behavior Concerning Vaccinations: I also read that Banfield prods their customers into unnecessary vaccinat... read more
This company if you can call it that will not respond to complaints, and even try to Collect money from people who did not even sign a contract with them,they take a creidt card put it on file then when they have problems processing it they don't let anyone know and send to collections. Stay as far away from them as you can they over priced and under perform. You call ************** to speak to management they say no and hang the phone up on you.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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