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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
************************** had my cat, who was in a lot of pain, in her carrier for 3.5 hrs, did not exam her before having her tech call me asking for my permission to sedate my cat. I voiced my concern asking to speak to Dr ************************** The practicing manager called me about 30 minutes later to discuss my concerns. The manager was nice and validated my concerns, placed me on hold returning to tell me Dr ************************* is refusing to treat *****. I was appalled by this experience, not to mention tha... read more
This *******, ** facility and their Banfield Hospital health care plan is good in theory for healthy pets and if you do not need their services in any kind of hurry, such as with a sick animal. They certainly are not a "hospital"in the true sense and that is very misleading. Recently I had a very sick pet and they could not get me in for over a week and that was just a drop off, where I could not go in with my pet during the visit. I was refused an earlier appointment from the doctors as well. The ******** store did accomoda... read more
After being treated for a kidney infection back in September, my sweet dog was still having issues. I took her in for ************* in February. A week goes by & no news, so I called & was very rudely told "We'll call you when results come in!" Wait another ******** call, am then told "Oh we lost her labs, you need to bring her back in to have them done again" Thanks for letting me know. I take her back for labs in ********* told that they will expedite the ******** should get results within 2-4 days. The very next day, she ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Their plans are a total rip off! If I could give then a zero..I would..you end up taking your pet to a better CHEAPER vet because 90 percent of the things that go wrong, aren't covered..don't go there!
Business response:
We are sorry to hear about your disappointment with our Optimum Wellness Plans. We would like to learn more about your experience. Please reach out to us t *************************************************************************** at your convenience so we can try to address your concerns.
Im November, my dog, who was on an Optimum Wellness plan passed away. I cancelled my plan, but the company informed me that I still needed to complete two more payments. Im ******** my debit card on file for autopay had expired and I didnt realize the payment never went through for $55.36. I never received a phone call, email or anything in the mail about this unpaid bill. Last week, I received a bill from a collections agency for the amount stated above. I have called Banfield multiple times since receiving the collections ... read more
Location: Banfield Pet Hospital ********************************************************************* My fur baby was taken there from the time she was a puppy until it was time for her to cross over. I had opted to have a private cremation and her remains returned to me. After 2 months with no contact back about picking up her remains, I contacted the hospital only to be told that the vet assistant who filled out the form for the cremation service checked the wrong box and instead my fur baby was given a communal cremation ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The wellness plan is a scam. It's unbelievable how Banfield gets away with scamming so many people. For a whole year I have been making monthly payments for a dead cat! And my 3 year old cat died due to their negligence! When I tried to cancel my cat's plan after she died, customer service gave their "apologies" but said the contract is binding despite my cat dying under their care. It's so corrupt and heartless.I will never bring a pet to any Banfield ever again.
Business response:
We are sorry to read about your loss. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Our furbaby, **********, was under a Banfield Wellness Plan for just over a year, beginning in 2021. He died suddenly in June 2022, and I reached out to Banfield to cancel the policy. Conversations with customer service reps were futile. Compassion was non-existent. The $56+ monthly fees continued for the next eight months and, $400+ later, we are free from the money pit. It was reliving Fitzs death every month. Since then we found the courage to adopt again, researched and found another company that ensures plan cancellatio... read more
Business response:
<p>We are sorry to read about your experience. We would be happy to talk about the Optimum Wellness Packages, cancellation options and your account(s) in particular if you would like to contact us. </p><p>We are happy to hear that you have opened your home and hearts to a new pet and wish you the best.</p>
My dog has been with Banfield for about 10 years. She is 14 now. She gets her teeth cleaned every year. She hates going there, she cowers and cries and refuses to go in, it is an ordeal to get her into the back, she is scared to death. She has dental issues and has to have her teeth cleaned. My husband does not like Banfield but I like having a wellness plan and I thought the dog just did not like going to the vet. We adopted her at 1-1/2 years. 3 times she has had difficulty breathing after this procedure. 2 years ago she h... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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