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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
After having both a cat and a dog both having pet plans $40 a month for 12 and 13 years. After ALL that money spent. BANFIELD WANTED TO CHARGE ME $600 TO EUTHANIZE OUR ************ COMPASSION FROM BANFIELD. And then wanted us to wait to the end of the day when our cat was suffering! AWFUL COMPANY!!!! MONEY HUNGRY SCAM OF A COMPANY
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
i, I have a been a loyal Banfield customer for all of my personal pets and ****** animals for over a decade. I have always been happy and pleased with the care that my animals have received. Recently, however, I have noticed that medication costs at my local Banfield have been astronomically high. I didnt question it as I understand that costs have risen across all areas since the start of the pandemic. However, I was really disappointed and disheartened to notice that I have been charged for medications in what I feel is a ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Botched my dogs surgery and wont communicate with me. They did cancel my wellness plan thankfully but refuse to talk to me anymore about how we will get my dog out of pain. This started in November and is an on going issue in March. Their doctor over looked root exposed teeth, an infection and failed ti suture extraction sites leading to a worse infections. They lost her X-rays initially then magically found them wheh I told them Id be reporting them. Took over a week simple send me my record so I could go see a different ve... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I would give this place zero stars if I could. This is the worse experience I have ever had. This place was going to let my pets condition get worse even up to death. My pet was seen by this place and their main concern was selling me a care package before even touching my dog. I purchased the package. My pet eyes were badly inflamed, looking like a bad case of pink eye or worse. ***y gave him the exact same vaccine he already had after showing them his shot records, claiming its best to redo them since its from somewhere el... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield has caused my household nothing but grief. They state they care about your pet by sending massive amounts of emails talking about what other services to upgrade to. My dog had several appointments canceled by Banfield out of nowhere especially after the amount of time it took just to schedule the appointment. On a few occasions my dog was taken to a location, dropped off early a.m. to be told 5 hours later, after I had to make a call myself to see what was taking so long, that he was too hyper and they couldn't give... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If you love your pets, dont use Banfield!They talk a big game about caring about your furry friends but when the chips are down, all they care about is getting your pet on their contracted plan (which is a huge scam)My poor elderly dog had his legs give out in the middle of the night, he couldnt stand up at all and so I knew that he probably needed to be euthanized. I called every single banfield in the entire salt lake valley and *********** and not a single one could see him. This was on a Friday and they told me they coul... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I joined on the monthly payment for two dogs and I lost my debit card and I received no email text mail or phone call to tell me that there was an issue with my account when it went into default they automatically made me pay a whole year worth of insurance, and the only insurance portion was for two visits. When I asked them how come, they didnt contact me, the operator told me that I did not allow them to contact me by phone email or texts and I know thats a lie because I hate phone calls but I always enjoy text cause eith... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero stars for their wellness plan and lack of sensitivity. My Labrador passed away during the weekend and was told I had to call to cancel the wellness plan because it couldn't be done at the hospital. The front desk representative was courteous, but did not know Banfield's customer services hours and told me I could call that same day to cancel the plan (Saturday). I called and got a voicemail explaining that they only work form Monday to Friday. I called them again today Monday and agree to cancel my plan but had to charg... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My sister took her dog to the ********* location in *********** ** for a spay and the day she brought her home the surgery site started bleeding excessively. She ended up needing to rush her to an emergency hospital bleeding in the middle of the night. The emergency vet had to reopen the surgery site and fix two spots of internal bleeding. I used to work in vet medicine and it is completely inexcusable for this to happen after a routine spay. Her dog was also sent home with a bandage around the surgery site, which is not sta... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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