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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Banfield does not ever answer the phone to discuss accounts with anyone. I have called so many times just you be on hold for an hour or more. Finally you just hang up once you realize they will NEVER answer. They sent me to collection for my dog who sadly is no longer with us. They expect you pay for a pet who is no longer here. So, you want me to pay for a service that I CAN NOT USE? This is absolutely ridiculous! I want my this bill erased. If I can't use it, I won't be paying for it.
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** or use our Chat option on banfield.com at your convenience so we can try to address your concerns.
I have canceled my plan back in May 2022. My cat **** **** passed away and Banfield was notified. They are now trying to still collect payments of $115.90. This is also noted in our chart at the clinic. I dont know what this company is trying to pull but its total BS. Our Cat died, how disgusting with our death of a fur baby family member and this is the c*** this company pulls. I have also spoke with my Credit card company they are also fully aware of the c*** the banfield is doing. This also happened to my sister and a clo... read more
Business response:
We would like to learn more about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I have been a Wellness plan holder for over 3 years now without any problems until recently. After calling in to do a ruin check up I was given attitude by ********** for no apparent reason. I pay monthly and on time for the wellness plan just to find out I'm not able to exercise the plan when I want to as stated per there own terms. I will be cancelling soon as in both the ******* ** and ******, ** locations are both trash. Bad customer service and I don't trust them ****************** for my dog at all.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I was not told just how difficult it would be to cancel my wellness plan. In fact the phrasing my vet tech used was you can cancel anytime, she conveniently left out that you would still have to pay the balance of the plan. Yes, it is written in the agreement, but I think they intentionally know how misleading they are being by not having it verbalized. I will never use this vet again, once my wellness plan ends and Ive gotten my moneys worth of those unlimited office visits :)
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT GET THE WELLNESS PLAN. IT IS NOT AN INSURANCE. I was sold the wellness plan 13 years ago as a pet insurance. I was told if my dog got sick I could take her to any Banfield. So when my dog got sick the soonest any banfield could see her was a week away. She passed 2 days later. They still want your money even after the pet passed. Go to a shot clinic don't waste your money here
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
*** had several issues that have gone unresolved. There is a high turn over of veterinarians with no consistency to the care of animals. Ive sent a dozen emails regarding my concerns that have gone unanswered. Banfield cares is really a lie. They care about the monthly payments and how many animals they can get in at once.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
When I lived in ******* before the pandemic I adored my Banfield location but when I moved back to ********** the nearest locations were an hour away. It was hard getting an appointment and they seemed ****** busy all of the time. It wasn't uncommon to show to my appointment and wait for hours to be seen. The last straw was at my last visit in August I was told they were expanding their stores and would be closed for a week. After a week I called trying to schedule my dog's dental which he was overdue for but the answering m... read more
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had two of my dogs registered there and I took one of my dogs for his regular shots and he was sneezing when we got there and they tried to charge us an insane amount saying they need to do an X-ray on him cause of his sneezing mind you we just took him for his shots. We decided to just cancel our account and they presumed to tell me that I had to call over the phone to do it. I called once I got home and I was told my account was cancelled. That was in March and now its November and I got a notice from my credit report th... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
This is a awful company that employs awful people who dont know their jobs or policies and procedures
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 5:00 p.m.
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