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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I took my two two Senior Dogs to them for years I got this one vet to I heard the dog screeching I'm sitting outside waiting for them. Fact most of the people sitting there heard it the vet came out and yelled at me because the problems of dogs had when they and have had since I adopted him because they came with the medical problems. One had a heart murmur and she couldn't find it so she yelled at me. Which I found I'm not complaint to me. And she did this in front of the whole store raising her hands screaming like someone... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I've been going to Banfield for 7 years for 2 dogs (both the same age). I've bought into their wellness plans each year, never had an issue. This time around, they discovered one of my dogs has a heart murmur which required an ekg or xray or something to ensure he could handle anesthesia for teeth cleaning. No problem, I upgraded my plan to one that included the xray/ekg, whatever was needed. I was told that if the scan showed he couldn't take the anesthesia that his teeth wouldn't be cleaned and that the blood work included... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We took our Cat to Banfield Pet Hospital on **************. *******, **. yesterday. We had a 2pm appoint. no one was at the front counter to check us in and the other 6 customers that had 2pm appointments. We were taken to a room fairly quickly, and were instructed to put our Cat on the exam table which was covered in pet hair and slime from the previous pets. Our regular vet is a 45min. drive each way and we were having car problems so we made this appt. cioser to home. We just needed to get a prescription for an antibiotic... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have used Banfield Pet Hospital for about 10 years and have had good service. As with any large organization there is a mix of personalities and individual experiences and they can vary. I would would like to call out the Docs and Vet techs over at the *********** ********** location for exceptional care during the dozens of visits. Thank you for treating your patients and their humans with professionalism and compassion.
Business response:
Thank you for taking the time to share your experiences with us. We will make sure that your medical team receives these as well.
This company is all about the money. They don't care about your animals , they care about up selling. My dog lived 11 days after his last visit but they sold my an expensive food he never ate. Now that my puppy has passed away I still get to pay for a whole year of service. Apparently if you cancel then any "discount " goes away. I DON'T RECOMMEND THIS COMPANY FOR ANY REASON. I've been a customer with multiple pets for years and apparently I'll still be paying for another year. On my deceased little friend.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had an ultrasound done on my lab today. I was quoted $420, $450, and finally paid $493. Why do we have a plan if its that outrageous amount. The doctor said next time it would be discounted. I wonder how much $420?
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not go to the Banfield in ****************** . They **** . I had an appointment at 3pm and been here since 2:45pm & at 4:23 they just now taking him back to get his vaccinations . Highly dont recommend bringing your pet here . GO SOMEWHERE ELSE !!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not care about your pet. Schedule your pet incorrectly and then tell you that you will have to reschedule. Front desk people have NO idea what they are doing.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are, in a word, a total rip off and should be barred from doing business in this industry. In the fine print of the Wellness plan contract, they say you can't cancel because the services you receive under the Plan are "discounted" and the retail value must be paid in full if your pet dies when you request to cancel or you can just continue paying for your dead pet until the 12 month contract is up. It's cruel and unusual punishment for a family that suffers the loss of a pet to continue to have to pay the wellness plan ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 5:00 p.m.
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