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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I would give them no stars if I could. After 2 years of paying a monthly payment for their Wellness plan, I called to cancel today because we moved and there isn't a Banfield where we moved to. The company is refusing to turn off the auto pay on my card and will not stop charging me. They are now telling me I have to pay for the rest of the plan and the services used. When I signed up, I was told I could cancel at any time with no obligations. I was lied to. This company is STEALING MY MONEY!!!! THIS IS ILLEGAL AND A LAWYER ... read more
Business response:
Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
We have been with this ** for 71/2 yrs paying for the wellness plan, and while they try to accommodate the masses, if your pet has anything other than ************ could be detrimental. My dog needed more as he got older and when I tried to cancel my wellness plan, they continued to charge me while listing my dog as deceased. Actually, he could easily have died has he stayed on his regimen instead of them acknowledging his extremely high *** Its good for routine basic care. My dog needs better than Doc in a box
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. If you would like to share more about your experiences please email ****************************************************** at your convenience so we can try to address your concerns.
I had their stupid wellness plan for my cats. For the kitten, it seemed worth it because it included the spay. Then I got sucked into a senior plan for my older cat. At the last appointment, I was told she has a large kidney stone and needs a tooth pulled, again. Due to possibly having a heart murmur, it would be extra so they could give her medicine for her heart. The procedure to remove the stone and run other tests would have been over $500 WITH the plan. Why the h@!! am I paying $80 a month then? I said that I need to wa... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our team at *************************************************************************** at your convenience so we can try to address your concerns.
If I could give a negative number of stars, I would. Banfield has continued to send e-mails and postcards reminding me that my dead dog is overdue for vaccines and check-**** I have contacted their customer service multiple times asking them to stop. They come back with no compassion or humanity and make me jump through hoop after hoop to provide account information - even years after I have cancelled the plan. Their customer service is horrid. Their plans are overpriced and I would rather sit on a bed of a broken glass than... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
HELLO I AM LOCATED IN GA ***** I HAVE BEEN TO 3 BANFIELDS WITHIN A YEAR SPAN*****OBVIOUSLY, BANFIELD DO NOT CARE ABOUT THE ANIMAL OR CUSTOMER REASONS: YOUR HIRING TECHNIQUES MUST BE ZERO***** EACH LOCATION HAD HORRIBLE CUSTOMER SERVICE*****. EMPLOYEES HAVE NO TRAINING OR JUST ARE VERY IGNORANT..NASTY AND SOME PREJUDICE STORE ******/ BAD CUSTOMER SVC / MISMANAGED OFFICE PIEDMONT/ BAD CUSTOMER SVC/ I TRIED ASKING THE ATTENDANT IF I COULD TELL HER WHAT I WANTED BUT THE FOLLOWING 15MINS SHE IGNORED MY REQUEST TO TALK AOBUT NOTHI... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pet insurance welness plan with Banfield Hospital was renewed in April 2023. 3 months later my dog passed away, so I called them in order to cancel the insurance plan but they say that I will have to pay the entire membership fee for services that for obviuos reasons my pet is not going to use any more? Be careful people because they don't care about you or your pet, they are only interested in your wallet.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I really dont know what can be done to undo the experience my dog and I have encountered recently at Banfield in **********, **. I have taken all my dogs there and I have referred family and friends to them. But now I understand why there are so many bad reviews about Banfield. My dog Summer went there this Friday for a routine dental cleaning. Summer is not just a dog, she is my child. All my dogs are my kids. I had no hesitations or fears when I took my healthy, happy baby Summer to the vet to get her teeth clean. She has ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me be the next of many on here to say, DISASTER. Stay away. We've been ripped off. Not only have we been charged several times, we can't get a test result back from them that's been pending for 3 weeks, and we can't get out of our OWP plan. What a disaster. Please save yourself and stay away. I would have saved a lot of heartache and pain if I had read previous reviews.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My son was in the military and could not take his dog with him. I took his dog ***** to Banfield in ************, ** for a routine check-up and was offered the Optimum Wellness Plan because he was over 9 years old. I was told that the dog was ****** son's name so I said I was going to be the person responsible for his care and fees. So they said fine and I took over my son's plan. Now fast forward. ***** died in May, I called Banfield Hospital the day after he was euthanized at that hospital to cancel the coverage. Now I get... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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