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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
First of all, I feel so sorry for ******* on the loss of her pet. How can any business charge for services when you cannot give any service anymore. It is like you keep paying insurance after you're dead. Absolutely ridiculous. They are all about making money instead of providing proper care/service for our pets. My experience was similar; they gave the rabies vaccine to my pet even when it was not due. They also charged me for the vaccination and when I asked about why it was not covered by my 'Optimum Wellness Plan (***)',... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Major concern over inaccurate records on our pets regarding medication ordered through Banfield home delivery and insistence on unneeded tests required due to inaccurate records on medication. Today I called Banfield Hospital in *********** @ The Rim to order our pets flea, tick and heartworm medication. **** informed me that we couldnt order the prescription because we last visited in March and failed to order her medication and we could get it filled only after $55 heartworm test. I called my husband and he mentioned that ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach us at **************************************** at your convenience so we can try to address your concerns.
Horrible experience, never did blood work as I asked vet won't let you go in while examining pet. Was told to go see a surgeon and first question was how come no x-rays or blood work? Dog had infection that was not treated because banfield didn't do blood work
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog died a few days after they renewed him for the next year. They absolutely refuse to stop charging. So, I am forced to pay for a pet that is dead. They are disgusting.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog had an appointment on April 16, 2022 at Banfield in *******, **. I brought him in for health issues and they did basic blood work on him which found nothing. Upon checkout, we paid $167.18 for further blood work. Its been 2 months since that appointment, I never received the results or know if the samples were examined, and a vet (which they keep changing; my dog has seen 4 different ones) never called me to follow up or relay a treatment plan. I am so furious with this company. I will be contacting corporate and fili... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Signed up for optimum wellness plan because it was explained to me that it would be more convenient in case of emergencies and would save me a ******************* in the case anything urgent happened to my dog.Boldface lies. When I actually needed my dog to be seen because of bowel issues I was informed that they "DO NOT handle emergencies". Then at a later date when calling to schedule a comprehensive exam I was continually placed on hold and hung up on, I continued to call thinking the cell reception was bad on my end. Whe... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Have had recurrent issues with Banfield. Paid for the annual membership and even upgraded to include imaging after a visit where my puppy wouldnt bear weight on his leg. They said it was most likely just pretending for attention. Weeks later I took him for a haircut at PetSmart, staff there cut an eyelet of skin off his paw. They said that by policy they had a Banfield vet see him and my dog was ok. There was no record of that encounter and no one returned my calls. Switched locations. The first day we took him to the new on... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My only hopes for this review is that it will save someone else from going to any banfield. Because we all know their company isnt fixing anything. Go to a local vet!! The services are over priced, a lot of staff should not be working in customer service let alone with distressed owners and sick pets. We joined an optimum wellness plan targeted for senior dogs last year. It seems great at face value. Until you realize how bad the vets are, how rude the staff are, and how you are locked in this contract receiving terrible ser... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My 12 yo lab had severe diarrhea. I took him to Banfield off ********** in ************* **. The tech stated without any tests he has parvo. They tested him. Showed positive. But very faint. I had to wait another hour for them to run to another location to get a test. They stated it was positive. Sent me to an emergency place. Once there a **** for treatment was $3900. Banfield made it sound like he may not make it. So bring the **** for treatment I was unfortunately thinking of the worst option. The Dr was amazing at the ho... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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