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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The most disgusting uncaring vet ever , I took a stray cat that came to my porch periodically , i called her ******************* , she came one day and she was limping. So I told her hello and I went inside. The next day ******************* was still lying on my porch. She seemed to have something wrong with her. I don't have enough money to support an animal efficiently but I looked up online to say if anyone had an appointment for ******************* to see if there was anything that I could do for her she seemed to be in ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I personnaly inquired about simple guinea pig nail trimming service, for my kid, and was met with horrible customer service. A complaint was made and a manager called back. The manager was no better and could not address a simple kid pet issue. Very sad indeed. I am wondering, of all the services stated on their website, which one is a priority? Are there any details customers do not know?In short, based on our conversation, the manager said the service (guinea pig nail trimming) is not their priority. The manager asked that... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Had a paper coupon for a free exam so I took my new rescue dog there. His ear wasn't looking too good and I was told by them it would be over $700 to treat, plus Mir emoney for antibiotics he needs for months after. I KNEW this was complete baloney so I declined and went straight to a pet supermarket store and bought a $9 ear infection spray, applied it 3x/ daily for a week and guess what. His ear infection thing was completely healed! Beware, these vets are just salesmen. They will take every dollar you have. Prices are bey... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield just lost another client. Weve been with them for years, had their wellness plan, and in any given year didnt even use most of the services included, so they made a good profit of us. Now that our dog passed away and I called to cancel the plan, they charged me $20 something in remaining balance. Come on, people, I understand that as a business you dont want customers to buy a monthly plan, use a load of services and cancel right away, but charging a grieving long-term customer a measly $20 bucks is just low. Ill ge... read more
Business response:
We are sorry to read about your experience and we would like to learn more. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is STILL charging me the monthly fee for the Monthly Wellness Plan(***) even though I had to put my beloved dog to sleep at 12 years due to dementia and declining health. I was NOT informed about this during the 2 week discussion period with the Banfield vet and staff leading up to the very difficult decision to have my pet put to sleep. Only after the procedure, was I given a business card to call and settle my account when I stated I wanted to cancel the Monthly Wellness Plan. The vet, vet tech or the front desk r... read more
Business response:
We are sorry to read about your experience and we would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I pay every month no problem.. but I cant bring my son in till when the plan renews.. then chatted with a rep on the app they told me I had to pay 50 dollars to cancel the plan and I had a balance of 700 dollars for services I didn't even use!!.. he has not been seen since last year. I will NEVER EVER recommend this place.. and even though I have been paying every month it's always weeks out to even make a appointment to get in! Biggest scammers
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am just now able the to write this. Its been 6months since my ****** boy has passed away. He was diagnosed with a heart murmur which was checked on a regular basis by Banfield. I made it a point to have him in there every month if not a couple times a month to make sure he was comfortable towards the end. You would think that they would have known us as much as we were in there but every time it was like we were strangers. Our ****** boy deserved so much more then the last day we took him there. When it came close to the t... read more
Business response:
We are so sorry to hear about your loss and your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We booked an appointment for our cat at Banfield - TWO MONTHS in advance. Received a confirmation email. I could see an appointment on their app. When I called today to confirm, they said there is no such appointment. Another appointment is now after a month. BTW, we are on a monthly premium plan. And yes, when they rescheduled it, it got updated in the app. Conclusion? There was an appointment on their calendar. They are just waiting for the plan to end and not perform covered procedures.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They have you pay a monthly fee to help care for your pet but are utterly unable to schedule you in for anything besides routine checkups a month or more out. For example, our dog had a simple sore spot on his ear that he was scratching. We needed him bandaged. Two weeks until they were able to see him for a simple bandage. We've used them for too many years and had too many problems. Simple things - like a credit card change. They call you with an automated message that your card needs updated. Instead of connecting you to ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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