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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Last Tuesday (4/26/2022), my dog developed what I thought was an eye infection. I took her to Banfield / ********** as I have a wellness plan for her with them. I was told by the front desk woman that there were no openings as they only had one ************ on staff that day. She mentioned that she could set up an appointment two weeks out. This was unacceptable as my dog had a medical emergency and could not wait to get care that long. She said, well you could go to another Banfield location and maybe they could help the do... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I took my puppy into the *********** ********** Banfield pet Hospital. She was having severe diarrhea and frequently urinating. She was in heat, so I assumed it was normal. But I can tell she started feeling lethargic and not eating. So I was able to get her in to see the vet. Which is rare because usually they never ever have same day appointments. I get a call from the vet she says my dog has Pyro Mitra which is rare for puppies of six months. But to be sure she wanted to run bloodwork and do an x-ray which cost $800. Afte... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If you want to make a HUGE mistake, like we did, sign up for their insurance plan! The upselling is absurd! If you think these people are surviving off the insurance plan $$ you should think again. They survive off the ***** It's their job to pump your pet full of as many MEDS as possible. That's how the Banfield vets keep their jobs! They have quotas and I'm sure they are forced to attend company upselling seminars at least twice per month.My wife dropped off our Chocolate Lab, Coco, yesterday in **********, ** for the incl... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I cannot recommend *********** Banfield Pet Hospital. My MinPin became sick and had numerous trips to the vet. I ultimately ended up getting an ultrasound through ***** to try to determine the issue. Banfield never reached out to me to discuss the results and my dog was getting sicker and sicker every day. The Monday before my dog passed away, I called Banfield multiple times to see if I could speak with the vet. I was told she was with other pets and would call me back. Nothing. I called back, the person answering the phone... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog has been going to Banfield for 3 years. He has never had any issues or problems. This past appointment for a regular 6 month check up when we picked him up he had bruising and blood all around his mouth. We were told he was mussled because he was too hyper to examine. No other reason was given. My dog is an 85 lb pit hound mix. I was not bothered that the vet tech felt the need to put a mussel on him because I understand safety concerns when its a dog you dont personally know. I was however unhappy that it was placed ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The front desk customer service is extremely rude I've complained about this and hope they will put another welcoming person concerning changing vet due to this , the guy seems to have a bug up his **** is all I can say
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The WORST ! Cant get an appointment but will go above and beyond to collect a payment! Its all about the money just sad.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Worst vet experience EVER! Keep your dogs away from them and their horrible service! My dog received a double vaccination I had specifically requested he not receive because he had gotten it 2 weeks earlier at the *************** I made sure it was typed in the notes at drop off. Neither the nurse nor the vet paid any attention and gave him the vaccine anyway. There was no apology. They kept my dog a cage for 8 hours due to Covid and still couldnt get his care correct. Please dont take your ******** if you care for them at a... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We took our cat havoc here and relied on the professionalism of the vets to handle her care. She was rejected several times due to being too fiesty, swatting, and unmanageable. We were notified of this hours later while she sat in her crate. They prescribed meds to calm her down for the next visit. The final time we took her there, she went in for weight loss, vomiting, rarely eating, and stomach gargles. The doctor literally said he's scratching his head trying to figure out what's going on. After blood work and examination... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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