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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I would have given negative rating to Banfield if it was a choice available. Rating is based on 12 yrs of experience for 2 pets and more so for recent months. I started with them 12 years ago while it was managed better by friendly vets. Now its a zoo where quality is poor. Nobody answers calls, or returns messages when service is needed. Okay for routine vaccines, but pet often needs more and if you need an appointment for emergency, they give you after several months!!! Its hard to communicate as they dont have email commu... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield sells you on their Wellness plans with no charge for as many office visits as needed. The plan was great the first few years we had it. We had a vet we loved and were able to get in as needed. Unfortunately the vet we loved is no longer with Banfield and we can no longer get appointments when needed. My dog was very sick and when I called to get her in I was told, sorry we cant see her, we have no appointments available. No concern for my sick dog. I was not even asked what was going on with my dog. I took her to an... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
*** DO NOT ENROLL IN WELLCARE ***understand your "prepaying" for services and the advantages suggested are not so advantageous if your paying for them befor you use them. If you miss an appointment, you loose, if you don't need medications you loose, if you need to cancel because of the insane cost of living and fuel..... you loose. Best to just avoid this altogether.
Business response:
We would like to learn more about your experience. Please reach out to our Wellness Plan Team by email at *************************************************************************** at your convenience so we can try to address your concerns.
The short story: My dog died. We still have to pay the monthly fee for her "wellness plan"The vet side of things is much like any other vet. Some good experiences, some bad. The BILLING and "Wellness Plan" side is a different beast and nightmare. There's no good.My 14 year old dog had been on the wellness plan since we first brought her home. We had several times that we thought about leaving the plan, but were told that the plan must go through the end of the year (rotating, based on when we first joined) or we'd be charged... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am so ***et and livid with Banfield. I had sign up for a wellness plan for my dog a about a year ago. Was taking her in for regular check *** which was only 2 plus and extra one for a skin allergy. When I took her in for her last checkup she was her fine normal self when we dropped her off. Got a call that everything was normal and she was ready to be picked up. Then when my husband got there, something was horribly wrong. She couldn't walk, she was lethargic and we were told she may have internal bleeding and to go to the... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have been waiting for our dogs test results for a week now, and I was informed the we will not get the results until the doctor that sent out the test was in the office. This is unacceptable. Our dog may have cancer and waiting a week for results we should have already received by now is asinine. The results should be available for any vet or vet tech to see so we can proceed with what needs to be done for our dog. Unfortunately this is not the only issue we have had with Banfield and we will not be renewing our plan when... read more
Business response:
We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is a scam with over priced services. They literally will keep your pet half a day to give your puppy their basic shots. I believe they do this in order to justify the large ****.I went to the *************, ** office and I tried to cancel this insurance at the end of one year. The staff would not allow me to do so and hence the second year of insurance is beginning again. I have tried calling the corporate office and I can cancel only if i pay off this second year premiums.Please do not take your pets to this over p... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
AVOID ****** AT ALL COSTS. I AM WORRIED EVERY TIME I BRING IN MY PET WHENEVER ****** IS WORKING AT THE BANFIELD PET HOSPITAL IN ********, **. ****** HAS DELIBERATELY SHOWN NEGLIGIBLE EFFORTS FOR MY PET AND HAS TO ABANDON ALL POSSIBLE ATTEMPTS TO PROVIDE FOR MY PET IN NEED. WHEN I BRING MY PET TO THE ANTELOPE LOCATION, I SHOULD NOT HAVE A FEAR OF WHETHER OR NOT MY PET IS SAFE IN ******S HANDS. PLEASE CONSIDER ANY REFORMATIONS REGARDING ******S NEGLIGENCE AND ABANDONMENT.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield Pet Hospital in *********, **. I have been in contact with Banfield, speaking with the Chief of Staff, and was unable to obtain answers or a true concern and apology. She, herself, stated the Doctors are spread thin, and that day she saw 35 animals. How much time is actually being spend on treatment and care in an 8 hour day, when one Doctor sees 35 animals!?!?!?!My dog was under their care since 2017, and was never diagnosed with a life threatening tumor, even though I maintained her wellness exams, shots and nailt... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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