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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
We have two dogs on their servive plan, Bingo and ******. We've been trying to cancel these services since they denied service for our dog, ******, which turned into $7600 in vet bills since we had to go to Med Vet. Still unable to get canceled and currently are on the phone trying to get canceled. Both plans renewed without our consent AFTER stating we no longer wish to continue with the services. Will not recommend if we're paying monthly for services to still end up paying $7600 for vet bills that Banfield wouldn't cover ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I recently had to put down (euthanized) on July 10, 22 he was a Member of Banfield hospital for 4 years would have been on July 26, 2022, they never diagnosed him for any sickness, as a dog owner and dog lover I was on top of his well-care visits and sick visit. however, on every one of his visits, his blood work report always came back good, which concerns me, I decided to take him for an x-ray at an urgent care facility because I knew he was having problems breathing and when it got confirmed collapsed Trachea, however, as... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Big time scamm. My dog dies. They have no idea what's wrong. They say the blood tests was normal.i call to cancel the membership., they say it's a 1 year commitment. They keep charging x the rest of the year after 1st month renewal.. this is like you die and have to keep paying insurance. They say they charge x the care provided 700 us dollars. What care?
Business response:
We are sorry to read of your pet's passing. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If there is only **** stars I would do it. My feline was forced and was given an overdose and fast IV push resulting to death under anesthesia. Besides on how horrible they treat your pet after you leave them by themselves there.As in owner, it was traumatizing and I even suffer form psychological depression after and failed my board exam due to stress. This business doesn't care about your pet but would rather take your money and would heave them to a vet student who is practicing and do not know what they are doing. My pet... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was dying from Cushings. Vet didn't have a clue. Resorted to second opinion, condition diagnosed immediately!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This business is the worst it's all about money they encourage you get the wellness program but you cannot cancel it for a whole year and they make it difficult you have to call the corporate office to be able to cancel it number two you cannot sit there and wait for your pet you cannot go in while the examining your pet uni could drop off your pet and come back later which means your pet will be in a cage number three I had the wellness program playing $70 a month when I took my pet in for General checkup I still had to pay... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
When we first joined Banfield they were very thorough and attentive, now they are too busy and discourage you to stay with your pet. They want you to drop them off for a check up and keep them 8 hours. I made an in person appointment for our dog and my daughter took him only for them to take him away and to the back while she waited outside. We pay $50 / month for the pet care plan and this is just not okay. I will be canceling my care plan with this organization and finding a new vet. Stated it was their Covid Policy. Today... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My precious pup Died July 4 .. they refused to cancel my plan I have to pay for another 9 months $57 a month
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I have been Banfield Wellness plan customer for over 11 years and I can say without any doubt, based on multiple locations, that the quality of care, customer service, and follow-up have declined dramatically. I had my dog in for a comprehensive visit on June 1, and was offered a renewal of our heartworm preventative to be delivered by mail, as they do not carry TriHeart at the location. Seemed fine, so I accepted and was charged for it. IT NEVER ARRIVED. It is now July 6. I have made multiple phone calls: 2 on 6/28, and ano... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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