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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Very upset with Banfield... even though we pay our monthly fee.. it always happens that something shows up "that is not covered"... this place has become a money gouging machine. They will charge you more that you expect. **** my words. Service is not what it used to be a few years ago... and staffing is always short. I expected much more from this hospital... Do not recommend, find somewhere else for your pet.
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is a scam. My pet was an old patient .When he most needed them , they sent us away to another hospital. In Banfield they mis diagnosis my pets illness. At the another hospital they found out that he had brain s cancer. Please dont trust them. They pretend to care but they dont. Be always vigilant to their diagnosis and double check.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If you consider care for your pet get it through your employer. Banfield lacks disclosure in their insurance plans and tricky upsells by the vet/receptionist. You go in and trust them to care for your pet and somehow end up getting tied to extended contracts and billed for services for another year as it auto renews. find a local vet who cares for you and your pet and build a long term relationship no a revolving profit center like banfield.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I couldn't afford the Wellness Plan anymore which was a long time ago. Its not worth the money with what I still have to pay out of pocket. However, I kept getting charged so when I tried to close my account, I couldn't log in. I had to manually block my card and replace it with another one just so they would stop taking money from my account. However since they couldn't charge the card anymore, they kept piling the payments one on top of another. Now I have a collection notice in my mailbox and I won't be paying it. The web... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I gave a 1 star bc I cant give no stars. My dogs have been going to Banfield in *************, for over 5 yrs. My dog ***** goes to get a cytopoint injection for a skin allergy. Not only is ***-front desk lady, rude but shows no empathy. but she without fail, she gives us trouble booking the appointment- EVERYTIME!! Its always about the money for her. ALWAYS! she quotes us wrong prior and then when we pick up, the price is much higher than we were told. Last 2 appointments she refused to put us on the schedule for past due b... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pet has been a member of Banfield for 15 years. ******************* in *******.*****. I was very happy for many years with the service. Both at the front desk and with the veterinarian. Unfortunately, my pets vet left many years ago and by default my dog has ******************. For years I have tried to meet with her, but shes always been in a so called emergency. So needless to say I have never met her in person. However, today was the icing on the cake when I went in to purchase dog food for my pet. The girl at the fron... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We brought our dog to be checked if she "still" had an ear infection. I felt I was cleaning her ears properly, but obviously not good enough. they said they couldnt do an ear swab because there was still "gunk" in her ear. that is understandable. But what i am most confused about is "why wouldnt they just have cleaned her ears while she was there"? It made no sense to me that they stated I hadnt cleaned her infected ear well enough, which I take full responsibility, but any "vet" would have cleaned her ears of the "gunk" tha... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could give Banfield Pet Hospital on ******************** no stars I would. On 2/9/22 I took my ****** Bulldog in for a Comprehensive exam and they BOTCHED him my dog was released to me and his t******* were red and irritated in less than 48 hours he developed an infection u called the hospital every day and could not get in touch with a Dr. I literally had to wait a week which was a follow up appt already made before we initially left. My dog was in so much pain and discomfort he wouldn't eat (which caused him to loose ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Took my dogs there and signed an Wellness Plan and was told that I could cancel anytime .I tried to cancel it today and they told me that I have to wait 12 months to cancel....I have only taken my dog twice there and they try to get me to pay for more tests which does not comply with the agreement...I will never take them to any Banfield Pet Hospitals ever again..They are nothing but Rip offs...and Scams...They take your pet to the back room..you never get to see the vet ever...so who knows what they did or didn't do except ... read more
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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