US Auto Sales

Erica 

on BBB

5 years ago

This by far has been the WORST experience ever. The customer service is poor and no one is ever on one accord. My car was turned off for 2 days, after my payment was made!! I was given the wrong account numbers when I've had to use payment centers to make my payments... I was also told the wrong payment amounts by the csrs. After the this last ordeal I spoke with a supervisor by the name of Sabrina. She was very rude, gave me false information, and even called me from a different (cell phone) number so that whatever she told... read more

Coreian G 

on BBB

5 years ago

I was late on a payment. I made the payment and they STILL turned my car off. I went the holiday weekend without a vehicle and I missed out on 16 hours of work. This car company is BEYOND garbage!!! Don't waste your money with them. 

Terra 

on BBB

5 years ago

This company is the worst car company I have ever been through. I financed a 2011 Toyota Camry that has a Kelley Blue Book value of $5,000 but I purchased it from this dealership for $15,000. $10k more than what the value of the car is. They set me up on bi-weekly payments and they will NOT allow you to extend a payment without paying 75% of the payment. And even then they only allow you to extend the payment for 10 days. God forbids you get paid bi-weekly or don't even have the 75% to even get an extension. They will shut y... read more

Maycie W 

on BBB

5 years ago

My husband and i purchased our car a 2014 Kia Sorento on January 3rd, 2020. From the very beginning it was a nightmare including the salesman losing our keys after taking the car for gas and swearing he'd given the keys to us. He hadn't and they were finally found by the manager on top of the vehicle. We went to make the purchase after my husband got off work so it was a little late but we still had plenty of time or so we thought. After we paid our down payment we were completely rushed. We were trying to read the paperwork... read more

Khadija L. 

on BBB

5 years ago

US Auto Sales has been a nightmare from the beginning. I was oversold a car by 10,000 which I now see is a common thing for this company I was advised the car is being sold to me Blue Book price when researched it is overpriced an additional 10,000 dollars. When trying to reach out to the salesperson he was Eddie I was advised he was moved to the location on Independence in Charlotte. My 30 day tags were then expired for almost a month! Parts in the car are missing! And the tag holder on the car is broke! I have been trying ... read more

Khadija L 

on BBB

5 years ago

US Auto Sales has been a nightmare from the beginning. I was oversold a car by 10,000 which I now see is a common thing for this company I was advised the car is being sold to me Blue Book price when researched it is overpriced an additional 10,000 dollars. When trying to reach out to the salesperson he was Eddie I was advised he was moved to the location on Independence in Charlotte. My 30 day tags were then expired for almost a month! Parts in the car are missing! And the tag holder on the car is broke! I have been trying ... read more

Bad Business/Bad Customer 

on BBB

5 years ago

I only gave 1 star because I didn't have the option to give them zero. I bought a 2014 Chevrolet Cruz from the U.S. Auto Sales off of University Hwy in Lawrenceville, Ga on 09-11-2019. It was the worst decision that I have ever made! I have had this car for 9 months and have had to repair the thermostat housing, pcv relocator, valve cover gasket, valve cover, coolant hose and our of all of those things, DOWC (warranty company) only covered the thermostat housing which after I paid my $100 deductible, they really only paid ar... read more

Jessica A 

on BBB

5 years ago

Terrible! Scammers! The "tracking device" that they put on your car ruins your engine (which they dont even tell you that you have to put on your car until after you sign all the paperwork). They sale trash cars, they have trash customer service, & it has really been the worst car buying experience ever. This place really needs to be shutdown. 

Tammy B 

on BBB

5 years ago

The worst company EVER. I've never in my life seen a "company" that will take or turn off your car on the fifth day. I called to get a week extension I was told it was approved but the next morning my car was turned off. I called and the CSR told me that it couldn't be done because the next week was a new month. I explained to her that the young lady did not tell me this. I should had known when I drove my car the day after I purchased it that I made a mistake. I've been having problems with my brakes and the brake lights ar... read more