US Auto Sales

Von K 

on BBB

3 years ago

Why aren't we allowed to give a zero star rating? Y'all customer service is straight trash! First of all, I set up auto pay on my account but you idiots took out the wrong amount and when I contacted you about it, I was told you can't see what is going on with my account until it's paid.... then after I paid the amount manually since your auto pay system is a joke, you turned on the kill switch on my car and had it going for 5 days straight, 5 days AFTER I made the payment!!! I really, really wished I would have listened to... read more

Brian B 

on BBB

3 years ago

Was a cosigner on a vehicle with my ex-wife was written in divorce decree I have no reliability for the vehicle she turned the vehicle in u.s. Auto Sales never contacted me I find out 6 months later I have a repo sent them a copy of divorce decree nothing has changed been fighting with them for the last five years to remove from my credit I would not buy nothing from the crooks 

LT 

on BBB

3 years ago

I have been financing from US Auto for over 3yrs for $530 and still have a loan balance of over $12k. The car isn't even worth $10k. My bank contacted US AUTO around 3/15/2021 to verify a 14day payoff amount and once verified issued me a check. I contacted them today 3/19/2021 to get an address on where to send the check and was told there is no indication that a payoff quote was given and there hadn't been a quote since Jan2021. I was given an amount as well as my bank and was told my payoff amount is now almost $13k. I ask... read more

Shannon W 

on BBB

3 years ago

This company has awful business practices my car payment became do on the 23rd of January 2021 and I called them to get an extension before my car was scheduled to be disabled and was assured if my check had not come because of the mail and Covid 19 they would give an extension. And I was told I had to make partial payment which I told them I was waiting on my check. So then I asked for supervisor for extension and she refused. So I told her that if check would come today how would I get to the bank to deposit check so I cou... read more

Iyshi 

on BBB

3 years ago

I Purchased, a car from US Auto Sales. It hasn't been a good experience at all, it first stated when the car acted up after 15 days after I had it, they ask me to pay for it. The next thing is this so-called pandemic hit, and I ask them if I could change my payment because my circumstances change, I have no control over the world I'm just a slave here, and I needed to pay once a month my job closed and file Bankruptcy, and I open my small business and living off unemployment, and I could only pay bills once a Month due to th... read more

Shannon M 

on BBB

3 years ago

Bought our car in February 2016. Literally spent an entire day there trying to find a car. We were approved and did all the paperwork. As we are being handed the keys, a manager rushes out to tell us we can't have that car due to a recent change and had to start the process all over again. We got approved and got a car after agreeing to lay WELL over the value because we were desperate. Over the years we had many issues. We have all transcripts saved. But we continued to make payments. We got our car down from over 20,000 to... read more

Ember 

on BBB

3 years ago

I'd give zero stars if possible! So many issues with this company. First, the interest on the car was almost as much as the car itself but with no other option, we were forced to go ahead with it. Second, we paid extra for an extended warranty but when the car broke down, they refused to honor that warranty and wouldn't even update us on anything, so in the end both my husband and I lost our jobs and that started a downward spiral of now being in staggering debt! The third problem is currently happening and I seriously just ... read more

Synora B 

on BBB

3 years ago

I am highly upset with US Auto. My car would not crank last Friday because of a faulty wire on the passtime. I had to get it towed to a dealership then. Here we are a week later and I still don't have transportation. If you look at my records, I pay the note on the car, even through Covid, my hours being reduced drastically, and maintaining the car. So to be without a car now when my hours start to pick back up is a total disappointment. I have called and called, been transferred into oblivion, given non working numbers to c... read more

Tayana 

on BBB

3 years ago

Bad business!! they will take your money to sell you a lemon vehicle and you refuse to give a refund!!! RUN FAR AS U CAN FROM THESE PPL!! JOSEPH "Jody" ***** is the main person to take your money and refuse a refund when he sells you a messed up vehicle. Jody wrong for taking ppl hard earned working money just to have them in a bind during the pandemic.