US Auto Sales

Crystal B 

on BBB

2 years ago

On Friday night April 1st, 2022. I wish we had never come back after Friday night April 1st when ****** so rudely brushed us off when she realized that we had no paperwork. (No this is not an April fools joke.) Then, ****** told me on Monday that she would call me first thing Tuesday morning when she got in. Lie #1. I waited all morning, until around ***** and still heard nothing.... sometime that afternoon I finally get a call to tell me theyre still waiting. I must be honest; at this point my husband and I both feel as if ... read more

Teja G. 

on BBB

2 years ago

I don't understand how this company remains in business! This company is an absolute nightmare! Hasn't been 30 days since purchase and I'm stuck with a piece of c*** car that won't crank. I've called customer service 10 times in one day trying to get the situation resolved. I was told that the car had been disabled due to past due payment. I made a payment and was told that an enable was sent to my Pass Time device. Tried to start car and it doesn't crank. So after calling Us auto sales numerous times, I was transferred to P... read more

Shakira J 

on BBB

2 years ago

I bought a car from *** Auto sales. In February of 2022 the year he car was deemed a total lost. At the time of the Total loss I owed a little of $12,000. The car a 2015 Dodge Journey was valued at a little of $17,000. Between myself and my insurance adjuster. We reached to get a letter of guarantee to receive my payoff amount. So that we could get the claim paid out and closed. When my insurance adjuster received the letter of guarantee. **** Auto Sales asked for the value amount of the car. When reaching out now to get an ... read more

Cecile M 

on BBB

2 years ago

I recently bought a car from the ***** ** location worse decision of my life. See this year is a significant birthday in my life so I wanted a Camaro. Searched and compared prices and told my sales rep that ultimately thats what Id like but really was in need of a vehicle to get back and forth to my multiple jobs. I can admit I took a great deal of time making my decision because they had nothing on their lot that Id want to pay that amount of money for. I settled on a ******* Sonata because they had nothing Id want being th... read more

Shykeneetra N 

on BBB

2 years ago

My fiance was in a car wreck on February. He called US AUTO SALES CALL CENTER asap and filed a claim. And was told the adjuster would call him within 3-5 business days to give him the claim number and they would go look at the car. The car is still sitting at the ******** CENTER where he paid money out of pocket for towing and to have the car just sitting there a whole **** MONTH. Now every time he calls the non fluent English agent constantly tell him to just wait for a call from the adjuster. There's no way it should take ... read more

Jeanette C. 

on BBB

2 years ago

Worst company EVER!!!!!! I purchased a car on 3/5/2022. upon leaving the dealership the check engine light went on and the car would accel passed 40 MPH. I drove back to the dealership but they had already closed for the night and the next day was Sunday. I called them on Monday and was told that I could exchange it. however I was told that the car I purchased was the only car that they would finance me for. They wouldn't even give me a dealer plate to test drive and told me to drive around the parking lot. no check engine l... read more

Tamala M. 

on BBB

2 years ago

US Auto is the absolute worst car dealership to deal with. And unfortunately due to poor credit or financial issues a lot of people have to use them. But if you can go anywhere else at all cost avoid this company. My car was involved in an accident and I wasnt at fault. Air bags deployed and the car was deemed a total loss. The person at fault insurance paid the value of the car and the *** Insurance I purchased was supposed to cover the balance of the car. After they received a check for over $11,000 theyre telling me that ... read more

Shakari S 

on BBB

2 years ago

This is the worst company ever!!! Do NOT purchase a car from them! My car payments are paid and not behind at all. I went to start my car this morning to get my ******** off to school and work. The beeping disable sound came on & my car would not start. I tried to call them but they were closed so I had to wait a hour to call and by this time already I was late for work! I spoke to a agent she said my car payment was not made which IT WAS! She asked for the ref# and I provided it to her. She said she sent the code and then h... read more

James L. 

on BBB

2 years ago

I bought a car off of us auto..was told that if I kept the car for two years that I could up grade with no money down..I took the car back that I had for two years and ask for a upgrade..Almost an hour later...I was told that for some reason that I would have to keep the Car another year . They didn't up hold their end...The real reason they didn't want to trade up was because the car has 1,35000 miles they can't resell the car...and since I was not supposed to be put money down...They would not gain from the deal..So they b... read more