US Auto Sales

Jasmyne P. 

on BBB

a year ago

I bought my 2013 ****** sentra 9/22/21 and have been having problems and issues with car since. I took car to pepboys a couple of times. Pepboys called my warranty company. **************** said my warranty expired 30 days after purchase and they are not obligated to fix my car. So of course I spent money fix my car. A year later (Oct 2022) my car stalled in middle of traffic headed to work. Had it towed home then to Pepboys. Pepboys diagnosed car for transmission issues. My car has been sitting at pepboys for a month and I ... read more

Mydolly E. 

on BBB

a year ago

Purchased a vehicle on, 9/16/2022, vehicle has been in the shop since 10/19/2022. The vehicle was purchased with undisclosed damage and extended warranty. The warranty company continues to deny the claim. The dealership has been less than helpful in resolving this issue; meanwhile, we're still required to make the payments. Please do not reply and ask us to reach out to, usautoservicing.com/submit-feedback because we've already done this. 

Shannon S 

on BBB

a year ago

This company gave me a car where the check engine light came on. The company took 4 days to update my contract and warranty for me to get the vehicle checked out. While waiting they said I can take the vehicle to pep-boys and pay the fee. I refused because I just got the car and a few days later the check engine light comes on and I should pay? They took forever to try and fix a system error on their end, to lock me into a contract. When they heard I had enough and I no longer want the car and I am giving it back suddenly th... read more

SM 

on BBB

a year ago

Put a down payment for the car on 10/13/2022 contacted ***** on 10/16/22 and 11/3/22 via asking to call me. When I received the vehicle the car a/c was blowing a bit warm but not much cool as if a fan was on. Well thats what I thought when I felt heat coming out later that day. I asked ***** to call me in regards to this but she never contacted me. A few days later I called and asked for ***** but she wasnt there. I spoke to a Hispanic which told me to take it to Pepboys because I still had a warranty. I take it to Pepboys a... read more

Keion D. 

on BBB

a year ago

US auto just flat out sucks!!! I got a car from US auto in 11/2019 and yes I was being charged 3 times the amount of the car but I still agreed; I never missed a payment, I was never late for payments even during the pandemic. 9/4 I got into an accident and the car was totaled. I still had to make the payments until they received the check from the insurance company, no problem I did that even after they have received payment they wont give me a pay off letter until they get paid from GAP, Im now without a vehicle and cant g... read more

Jacqueline G. 

on BBB

a year ago

If it was up to me they wouldn't get a star period I got a car from US Auto May 25th 2022 since I've had this car this car has now been in the shop four times the first time the middle of June had to put the car in the shop for transmission they kept the car until August when I got the car back the wheel hub I got it back again the axle and the other wheel hub that I had to come out of my pocket for $940 yes I have a warranty the car is in the shop as we speak because the back wheel hubs now I really feel like they lied and ... read more

Kristin M. 

on BBB

a year ago

Honestly if I voile give no stars, I would. I thought this was a good company to go with considering Im a single mother and the salesman was very nice. However I was told upfront that there would be problems down the road. I moved into my apartment and called to have a months payment deferred. The rep said she put in my information and I sent in all documents needed. The next day my vehicle was turned off. Even after speaking with a manager, I got no help at all, the manager snapped at me and said why havent you paid you pay... read more

SHARYN P 

on BBB

a year ago

US Auto is the absolute worst. They are a predatory dealership. Don't go to them. I purchased a car, because I needed one. And I have to take responsibility, I should have run and not looked back. They charged me $18000 (which means I'm actually paying $36000) for a car with over ****** miles, that is worth no more than $8000, I had it appraised at more than one place and each time it got less and less it went from $9400, this was the last appraisal at $8000. I tried to return the car, to see if I can get something a little ... read more

Blue A 

on BBB

a year ago

Hello All,I would like for every consumer on here that has purchased a car with US AUTO sales and experienced a Major mechanical failure to please reach out to me. My email aplogisticsll2 at g m a i l I myself am also a victim failed transmission and God knows what is next. We have to come together and do something about this!!!! It should be against the law.