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US Auto Sales
- Car Dealers
- Lawrenceville, GA
About this business
Looking for a reliable, high-quality and affordable vehicle in Lawrenceville, GA? Wondering where to turn to? Visit our team at U.S. Auto Sales here in Lawrenceville! Whether you are just beginning your journey to finding the perfect vehicle or are getting ready to finalize your selection with a few final candidates, our staff at U.S. Auto Sales will be thrilled to help in any way we can. This town is where it all began for U.S. Auto Sales – Lawrenceville, Georgia! The University Parkway dealership is one of two locati... read more
Location details
2875 University Pkwy, Lawrenceville, GA, 30043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
This is the worst company to buy a car from. As a customer if I need you to work with me a little I feel you as a company should because you want my business and my family and friends. I will not refer my family to these criminals. That device they put on the car should be illegal to use, it is dangerous and thoughtless. I am going to investigate this place and put them out of business.
This company is the worst. They change their policies without notifying their customers. Their reps have a nasty attitude. At this point Im ready to refinance with another company or better yet trade this car in.
Business response:
Good morning! We're deeply concerned with your review rating, as this does not align with the standard of customer service we expect out of all of our team members. Please reach out to us via ************************************************************* with nay other details, as well as your preferred contact method, and we would be more than happy to look further into this and see what possible solutions we can offer you. We hope to hear from you soon!
Bought my Elantra from the in ************ **. Had the car now 6 weeks crank sensor went out. Did the calls to get it to pep boys . The Dowc wont cover for it to be replaced. Paid for extended warranty for this reason. *** boys said it will cost 990 and I still dont see why I have to post that and still post car payment.? Worst place to buy a car and I will also say very hard to get in contact with place that I actually bought it from. But they have no problems disabling your vehicle if youre later on a payment right? I thin... read more
Business response:
Good morning! We're very sorry to hear you're having problems with your vehicle, and with getting in touch with some of our team members. Please reach out to us via ************************************************************* with any other details you can provide, as well as your preferred method of contact, and we will be more than happy to look further into this and escalate this for you. We hope to hear from you soon!
I got my car in 2020 this is the 2nd issue I had. First I called to update my debit card information because I got a new card. A few days later a tow truck came and took my car. When I called to ask why because I never missed a payment or never been late. The said the record shows I call to voluntarily surrender my car. The manager had to listen to the call and get the tow company to bring my car back. Which they did cover everything. I didnt complain because I know things happen but it was embarrassing for my neighbors to s... read more
Business response:
Good morning! We're very sorry to hear one of our customer service representatives spoke to you in that manner. If you have more information on who you spoke with, please reach out to us via *************************************************************. We would like to bring this to their attention and the department manager's attention so that this doesn't happen again. We hope to hear from you soon!
This is horrible. The same problem that so many others have had. Car was sold to me a few months ago with a bad engine. I have been without my car for almost a week. Still no one handling the issue. It's wait and it's a process. No one takes this long to process a claim. Not taking into consideration I need my car to work and to be able to provide for my family. If I can't get to work I can't pay for this car, but I am being expected to keep making my payments on time, which I do, but don't have the use of my vehicle. This i... read more
Business response:
Good morning! We're very sorry to hear your vehicle is experiencing engine troubles and the claim has been delayed. We'd like to look further into this and see what we can find out, and see how we can move this along faster so that you can get your vehicle back in a timely manner. Please reach out to us via ************************************************************* with any details you can provide, along with your preferred contact method. We hope to hear from you soon!
Worse place to buy a vehicle! Vehicle broke down 2 weeks after purchase date! They agreed to help pay for reps but now they arent!
Business response:
Repairs were supposed to be done on vehicle but nothing was fixed! Then they agreed to take car payments off but then apparently changed their mind! Worse Car place ever
Bought a car from the one on ****************** in ************** ** on 11/26/2022. The next day it shut off on us as we were driving home form work. It went into the shop for 4 days and they said it was the battery and they replaced it. Drove the car for a couple of days and on the way home from work it shut off on me an the interstate. I safely made it to the shoulder and had to wait about 10 mins for it to restart acc it was showing 7 different codes. Called Auto sales they said we have to put it back into the shop. So to... read more
Business response:
Good morning, we're very sorry to hear this has been your experience. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your preferred contact method, and we would be more than happy to escalate this and look further into this for you. We hope to hear from you soon!
Got my vehicle at US Auto sales 3 days check engine light was on told to take to pep boys. Did took 1 week to get fixed. Got the car back and the car started to overheat and then leak. They didnt put the bolts back in so the vehicle underneath will most likely fall apart. Took it back to get it fixed. They just cut pieces off.instead of bolting it back. I asked to trade it the 3 days it started was told I couldn't. I always been 2 days early on payment. Had to pay 100 dollars to get the car towed back to pep boys. I'm tired ... read more
Business response:
Good morning, we're very sorry to learn that this has been your experience since purchasing with us, and we'd like to speak with you more in depth regarding your vehicle and next possible steps. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your best method of contact. We hope to hear from you soon!
My daughter purchased her 1st car there and it's an unsafe vehicle. She's had issue after issue and the car is rusted/oxidized underneath like vehicles from up north that deals with snow and salt. I pray everyday she's driving that she arrives safe. She hasn't even had the car 3 months. I keep asking her to go back and exchange it but concerned the next car might be worse. She has called them several times with no success and no one calling her back...very disappointed and would not recommend anyone to this location.
Business response:
Good morning, we're very sorry to hear this has been the experience you and your daughter have had after purchasing one of our vehicles, and we'd like to apologize for the lack of communication. Please take a moment to reach out to us via https://www.usautoservicing.com/submit-feedback with any details on the vehicle that you can provide, as well as who/what number you guys have been trying to call with no luck, and we will be sure to escalate this so that you guys have a solution soon. Thank you!
Frequently asked questions about US Auto Sales
How is US Auto Sales rated?
US Auto Sales has a 3.4 star rating with 1,759 reviews.
When is US Auto Sales open?
US Auto Sales is closed now. It will open tomorrow at 9:00 a.m.
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