The Home Depot

Janel E 

on BBB

a year ago

I purchased 90 boxes of ceramic tile and was giving two pellets and 6 boxes of tile. The pellets was different having the same sku but model and colors where different. The flooring company install the wrong tile and this tile is no longer sold by Home Depot also this was not the tile I purchased so Im out of 48 boxes of tile. One pellet was of a cream color tile and the other tile beige I purchased and wanted the Beige color. I had been trying to work with Home Depot to get talked down to and toss to different people all sa... read more

Daren L 

on BBB

a year ago

I purchased a Champion Tiller on-line as it was on sale. Was given a delivery date then nothing. Looking in the online app it showed a tracking number so I went to the ***** website. It shows that a tracking number was created but says it has not received the package. I have chatted with online customer ********************** several times with no results. I went into the local store and asked if I could take one home they had in stock. They said no youll have to cancel your order then repurchase to make that happen. I told ... read more

John K 

on BBB

a year ago

I was very disappointed with the Home Depot and the contractor they provided me for my kitchen tile install my products were not delivered on time or accurately they do have options for installers there is one installer for the *************** locations ( acs ) and they treat you like they are the only installer I had some tiles installed by a subcontractor to asc and they installed a few tiles that were chipped and after reporting the contractor said I would have to pay to have them replaced which I refused to do . I will n... read more

Michalene K 

on BBB

a year ago

Tried to order garage door late *** during ************* did not know how to use software, after many ************** saying "with a customer" &hanging up on me, it was finally ordered 6/8 - sale was then over. ***** called 7/19 & said the door was there 2 wks- nobody told me. My neighbor picked it up next day. It was outside in the rain at HD for 2 wks - springs *****, boxes falling apart, panels dented. I sent photos to Mgr ********, expecting new door, no one answers the phone - she handed it off to someone - no results. F... read more

Dermot F 

on BBB

a year ago

I have a Home Depot credit card and shop there often . I use the card especially for promotions to save on interest. The way they apply the monthly payment is fraudulent. It is unclear and my interest keeps adding up . I call and argue and get no where . I tried to get another credit card to pay off the balance so I can get away from using Home Depot (credit card promo are a scam and you need to be a financial wizard to figure out how to pay it off during the promotional period). Citibank owns this card and cannot be used to... read more

H Kyle A 

on BBB

a year ago

Terrible company to deal with in terms of their suppliers.You buy from them and then, if you have issues with the product, they refuse to help you.NOT THEIRS, the supplier.No longer a customer.They did not care that I do a lot of construction, buy many materials - no longer any more - for my properties.**** 

Harry K 

on BBB

a year ago

I ordered custom made solid wood doors from Home Depot. They were to be painted and according to the manufacturer the boxes were to be opened before they left the store to make sure they were in perfect condition, and if not they had 48 hours to let the manufacturer know of the damages. The boxes weren't opened because they were in good condition on the outside the store in ***************** ** did not open them to check the doors. When my contractor picked them up and brought them to my condo, opened the boxes and every doo... read more

To K 

on BBB

a year ago

I purchased a dishwasher online from Home Depot with installation. Reviewing my order, I noticed I was not charged for installation. I could not find a number to talk with an employee so I resorted to a chat. I was assured the installation would be added to the order. On Friday I called to confirm everything was in place for my Tuesday delivery/installation. On Tuesday I took a half day off work and waited for the delivery. When the delivery/installation team called with a thirty-minute out-call. I asked about the installati... read more

Brandon A 

on BBB

a year ago

I do not plan on doing business with The Home Depot ever again. I Ordered a washer and dryer pair through the store over a month ago (Aug. 25th) and I was scheduled for delivery Sept. 28th between 2:30pm - 6:30pm. they canceled through text alert ar 5:03pm. I called service line they provided us at purchase to be told the tuck broke down and they would call us back with a reschedule time. I called the local store at around 8pm abecause I was never contacted to reschedule. I was informed that they would reschedule us to be de... read more