The Home Depot

Carolyn W 

on BBB

a year ago

I recently placed an appliance order with Home Depot. I had received a coupon from them for an additional 10% off of my order. This did not list in the terms that it excluded sale items or appliances. Nor did it list that I could not mix an order with payment of gift cards and my HD credit card. Before placing the order, I messaged with customer ********************** to see if there were any exclusions on the coupon and if gift cards would be able to be used. Rep indicated yes. However, when I placed the order, it would not... read more

Carol D 

on BBB

a year ago

Theyre pretty good until theyre not. We are renovating a house just a couple of miles from the local Home Depot in *******, ** and have purchased about $10,000.00 worth of merchandise so far. We purchased a tub/shower combo but when the contractor opened it, the tub was damaged. The contractor went ahead and installed the shower walls, then bought the exact same tub at the same Home Depot.Home Depot refused to refund for the tub, even tho all parts are sold separately, because 1. We did not have a paper receipt. Tons of onli... read more

Vicki E 

on BBB

a year ago

We purchased new double front doors for our home in at the end of March 2023. They were finally installed July 11, 2023. They looked great but the caulking job on the outside frame looked like an amateur did it. I was told I should have ordered custom doors. They were custom measured so I dont know why the gap and a lot of caulk but it was sealed. July 30th I noticed a air gap between the 2 doors at the bottom. I contacted sales person who contacted the person who contacts the installer for a service call. I was told **** bu... read more

Dee L 

on BBB

a year ago

*When things go wrong at Home Depot, good luck with getting any kind of corporate assistance.*I became aware of a possible identity theft/fraud when I tried to purchase something online. A phone number is required to set up an account to make a purchase. But my order was declined because there was another person who had an active account using MY long time held phone number. *It was confirmed by a Home Depot representative that the account attached to my phone number was "active".* I alerted the corporate office and was met ... read more

Gwendolyn H 

on BBB

a year ago

I decided to purchase tile for my kitchen. I bought 7 packages of tile. It was all the store had on the shelf. I then decided I needed more to complete my project. ThusI went on line and purchased a box of 10. I had the box delivered to Home Depot in ******** **. When I picked up the box, 9 out of 10 pkgs were broken. I asked for a refund. I re-ordered the same box of 10 and had it delivered to my home. I purchased a tile cutter also which I ended up not using.I finished my project and only used one of the packages out of th... read more

Kevin O. 

on BBB

a year ago

I had HOME DEPOT IN HOME SERVICES replace my slider door and it does not close properly. I had two representatives come and look at it and said theres nothing they can do to fix it. You can clearly see from the weather stripping where the door hits Not one put a level on the door to see if its level and plumb. They moved the screws trying to get the locking latch straight and couldnt. now I have more holes in the frame I called my salesmen and he agreed with me that it doesn't close properly and someone would call me. They n... read more

nicole V 

on BBB

a year ago

I made an order for $3,800 cash to this store and let me walk you through the type of service youll get. I paid for delivery of my appliances and was confirmed I would get a delivery window the day before and the day of delivery. Guess what? NO CALL or text with a delivery window. Naturally the delivery was missed. I called to reschedule and provided my order number and the soonest they could accommodate was 3 days. The second time they come for delivery they only had 1 out of the 3 appliances. The only excuse they had sorry... read more

Lee N 

on BBB

a year ago

This is in regards to the ******, ** location at ********************** have been coming to this store for years, never had any complaints until today 10/3/23. All of my year's shopping at Home Depot, I have never had to use the restroom until today.......I didn't even know we're the restrooms were. I walked into the store around 3pm and asked customer ********************** were are the restrooms, she said isle 25. I made my way to the restroom and literally as I walk in two loss prevention clowns walked in 2 seconds behind... read more

Gail M 

on BBB

a year ago

If I could give them zero stars, I would. I purchased a washer and dryer from them on September 24, 2023. They told me it would be delivered the following Friday, September 29th. I was sent a text the day before delivery saying they would deliver between 1:00 and 5:00 pm. The next day I got another text saying it was out for delivery and I had 6 deliveries ahead of me. Now, all this was just fine with me IF they had been telling me the truth. Hours and hours later I got another text telling me, I had 3 deliveries ahead of me... read more