The Home Depot

Jane S 

on BBB

a year ago

If I can give no stars I would. We ordered a few utilities during Labor Day weekend. When it came time for delivery, they did not have our hook *** ready and we ended up rescheduling two more times. Finally on the last attempt, I confirmed with the driver regarding the installation and they stated they had it taken care of. When they arrived, Home Depot was not only rude but lied about being about to install our utilities. It was very confusing at the time. The delivery people walked out and stated that they were not going t... read more

Carol L 

on BBB

a year ago

I like shopping at home depot and normally pay cash for all my items that I purchase from that store but I just happen to notices that if you was to applied for a home depot credit card your items that you purchase would allow you a $25.00 to $100.00 savings on there higher cost items so I tried to applied to get that discount but to my surprise the first questions that they asks me was my monthly housing expensives and annual income and I put my information in and didnt qualify that's a first for me I try it twice I guess t... read more

Brandon P 

on BBB

a year ago

A company too big to care about customers clearly. Long story short, was expecting an appliance delivery, got 2 confirmation texts confirming the delivery date and time. I sat through the whole delivery window and got an email at the end saying that my delivery was rescheduled. I called customer ********************** since the new delivery date didn't work for me, and they basically said that *****, nothing we can do (the new date was over a week after the original date). I asked for somewhere to send an email, as I felt th... read more

Gretchen P 

on BBB

a year ago

I ordered a refrigerator. I was informed that the delivery window would be from 1-5 pm. At 10:20am the delivery team called to tell me they were 30 minutes away. I told them I was unavailable until 1pm since that was the scheduled time. At 11:00am I received another call from the delivery team that my fridge was defective and they would not deliver it so I needed to call Home Depot. Upon calling Home Depot I was told the delivery team reported (lied) that when they tried to deliver it to me I refused delivery because of a de... read more

Rosanna H 

on BBB

a year ago

I purchased a Home Depot gift card $100 with cash on September 7, 2023 at ************ store, and I have the receipt with me. When I tried to use it later, I was realized it was zero balance, and after I have gone to 3 different stores, I was told the gift card had been redeemed on September 21, 2023 in ****** before I have even scratched the labels. I went to Monrovia store first and they told me to go back to Alhambra where I purchased the gift card. However, Alhambra store did not offer any help and asked me to get help i... read more

Allison W 

on BBB

a year ago

We purchased a Maytag convection oven from Home Depot that is only 8 days old and as we decided to use the convection feature (for the first time), the convection does not work at all (oven does not have convection because the fan is DEAD). This should not happen if the appliance is only 8 days old! I spoke to two customer ********************** representatives last night from Home Depot who insisted that is company policy that they cannot do anything if nothing is reported within their 48 hour return window. Honestly, 48 ho... read more

Phillip E 

on BBB

a year ago

I paid 650 dollars.... cash... for a husky too box that was still under their 2 year no questions asked warranty when a weld on their top tool chest hinge separated.... my tool box is in imaculate condition to this day.. *** they refused to honor their warranty sayin i have damaged it....i have never filed a claim for my money back nor have i ever went to this length to prove a company is b S. On their word until now.... i will never purchase another husky tool... 

Becky C 

on BBB

a year ago

Less then a star Home Depot has the worst possible service, knowledge they are complete idiots. That will not answer their phone period. At least in ******* and **********. I will not shop there any longer they dont back up their promisses and they dont help anybody ever. 

Linda C 

on BBB

a year ago

Ordered mattress and attempted to return less than a week and was denied. I was told that I made too many returns. Yes, I ordered 3 extra posturepedic mattresses by mistake because it looked as though it did not get my order. After I realized what I did I called the next day and apologized. But now Im being punished because they refuse to take back this this ******* mattress. Im petite and 138 pounds and I sink in it. I was devastated when they told me they are denying my return. Ive bought many items from Home Depot and Im ... read more