The Home Depot

Alfredo O 

on BBB

a year ago

Let me break it down for you.I came into your store to return items purchased due to my contractor buying too much.The customer ********************** person was great. She greeted me like a good employee. She is always on top of her game and I like that about this team member Received my credit and off I went to purchase my equipment, easy right.Nope!I needed to buy a trimmer (RYOBI) so I visited isle 47 ?But should a customer wait 40 freaking minutes to buy an item you have behind lock and key??Waited.waited.waited.and NOT... read more

Steve N 

on BBB

a year ago

I purchased a Frigidaire Uprigh* Freezer in February 2023. In Sep*ember *he compressor wen* ou* and I had *o *ake ou* all my frozen food. I called Home Depot abou* *he problem and *hey said *hey don' * service *ha* appliance. They gave me a service repair *ha* do *ha* work and *hey would only work on wha* *hey sold. I have been wai*ing for *wo mon*hs *o ge* someone *o fix my freezer.I finally go* a da*e for repair from ***** in ******** for November 30*h. No* happy.*********************** **********, ** ***** 

Denise C 

on BBB

a year ago

If I could give less a 1 star I would. The store Manager **** is your typical guy that likes to talk down to women! He was absolutely rude!! I excpected my washer on 11/11/2023. At 2pm I called the 800 number, and was advised that they knew for 2 hours that it was not coming. I have been waiting for them since 9am. I then call the store, which I got **** the assistant manager, he told us that he would email over floor models we could buy. An hour goes by, and we call back get ***** on the phone. They expected me to take off ... read more

Matt D 

on BBB

a year ago

10/24 - ordered microwave 10/27 - Delivered wrong color 10/30 - opened ticket and was told they would do a *********** and someone be in touch within few days 11/1 - system issues prevented me from getting update 11/2 - doing *********** and should hear update in 48 hours 11/4 - Its a Saturday so cant help. Call back on Monday 11/6 - escalated to DET. ****** Im ***** hours 11/9 - delivery company shows up without microwave. Takes away wrong one. Customer ********************** tells me to reach out in 48 hours for update. 11... read more

Cyndi H 

on BBB

a year ago

I have shopped at Home Depot for over 35 years and spent thousands of dollars there. I visited the ****************. Home Depot to purchase under counter lighting for our home project. I brought a store credit that we had to use along with my Home Depot credit card. While checking out, I was informed that I had to show my ID. No problem there, but then was told because I was not the one who returned the items on the store credit issued, I would not be able to use this towards out next home purchase. That my spouse would have... read more

Cheryl C 

on BBB

a year ago

IT IS RARE TO GO INTO HOME DEPO IN ************ IN BROOKLYN AND GET A NICE REPRESENTATIVE.. THEY ARE RUDE AND GHETTO ACTING....THE WOMEN ARE WORSE THAN THE MEN.. THEN ACT LIKE YOUR BOTHERING THEM WHEN YOU ASK A QUESTION AND THEY ARE THE WORSE AT CHECKOUT...I HATE IT WHEN I HAVE TO GO THERE.. ITS JUST A MATTER OF TIME, THAT A SIMULAR STORE WILL COME INTO THE NEIGHBORHOOD, AND HOME DEPO WILL NEVER SEE ME AND MY MONEY AGAIN. I am leaving 1 star rating because a zero rating is not an option. 

Angela B 

on BBB

a year ago

Nov. 1, I ordered a Kohler toilet not stocked in the store. ETA to the store on Nov 6th. It arrived the 8th, I was notified via text. I went to the store on the 9th, waited curbside for 20 mins. I went inside, 3 associates tried to locate my order. The 4th person, manager **, knew I was waiting to speak to him, walked by with no acknowledgement. He eventually came to speak with me. At this point I've been waiting about an hour and 25 minutes. I explained that i had my mother in the truck all this time. Its 6:30pm. He stated ... read more

Tarah S 

on BBB

a year ago

If I could give zero stars I would- I came to this store to purchase a stove.. with install and the stove the total came out to about $900 and some change. The Home Depot employee told us Home Depot CAN install our stove. The installer came out, started he CAN NOT install the stove, left the stove in the middle of my kitchen and left my home. I then had to hire a plumber to come out and install the stove for me which cost $950. I called Home Depot back and spoke with a ************************* and he basically told me I was... read more

Tracy M 

on BBB

a year ago

Made a purchase from the store which was a quick and easy process. Found what I needed. No line. Happy with my purchase of wire fencing. Got it home, started installing it and realized it was only half of the size on the package. I called up the store thinking it was going to be a hassle seeing as though its mostly installed. It to my surprise was a very easy process! *** was very professional on the phone and was very apologetic. He corrected the problem and made it right, right away! Thank you ***! You are awesome! We are ... read more