The Home Depot

STEVEN C 

on BBB

a year ago

I rented a van and returned it only a few minutes after it was due to be charged for another 15-minute increment or hour. I spoke with the young lady who checked me in earlier when I picked up the van and who also checked me back in at 1:08 PM. I then went to get gas because she thought it would be helpful if I did because it was just under full.When I returned from the gas station, a gentleman- and I'll use the term "gentleman" here- came out instead and insisted on checking me in himself despite my previous conversation wi... read more

Jan 

on BBB

a year ago

This has been the worst experience!! I would not even give 1 star but had no choice. I would NOT recommend Home Depot for any sort of kitchen redo. I had my cabinets refurbished and new counter to put in and a backsplash. The experience has been a nightmare. The wrong cabinets were ordered and it took several weeks for the **************** to come in. Pantry cabinet doors were ordered as well. After two months of waiting for the pantry doors I was told that the pantry doors were never ordered. After another month I was told ... read more

MAI P 

on BBB

a year ago

I bought the ** refrigerator on Sept.12, 2013 for $1095 and got it delivered on Sept 16, 2023 from Home Depot. The next day, the refrigerator door is closed by itself with a big thunder sound. Technicians from Home Depot and ** came to my residence twice and couldnt fix the issues. Home Depot customer support asked us to call **. Then ** hotline claimed that Home Depot had to take care of it. Both Home Depot & ** company were not responsible for the issue with my refrigerator. In 6 weeks, I talked with customer *************... read more

Sabina C 

on BBB

a year ago

We used installation services from home depot for Vinyl flooring installation. The whole process is based on home depot cheating customers. The estimator estimated too much inventory and after the work when we called home depot and being told bring it to the store and we will what can be returned. Like we own pick up truck or HD expect us to rent the truck to return supplies that their estimator miscalculated. We paid shipping that included inventory to be dropped inside the condo. The delivery man told that is not the case ... read more

Eiko V 

on BBB

a year ago

Purchased a washier/dryer set and pedestals with installation/kits, everything. Home Depot delivery scheduled ** for Oct26. the night before, we got a confirmation we will receive the delivery between 7am~11am. On Oct 26 AFTER 8am, we got an email that delivery is rescheduled to Oct 30. We received no communication, then come Oct 30, my husband had to call them to find out where is the delivery. We found out they rescheduled it to Nov 1. In the mean time, my husband took a day off from work twice and now its rescheduled. We ... read more

Kent H 

on BBB

a year ago

I called the Home Depot in *** Nuys ** trying to get someone in the tool rental department and was on hold for 37 minutes before I was connected to someone. I know that they're busy but to wait on hold for that long is pretty bad! I nearly gave up but just needed a bit of information for my son who lives in that area and wanted to avoid a wasted trip if they didn't have the tool that we were looking for.I'm not sure this will do any good but needed to share my experience!********************* 

Sherry W 

on BBB

a year ago

We had our living room and dining room windows replaced by Home Depot last year. When they were coveted I expected to come home from work to beautiful new windows. Well the first thing I noticed was how filthy the windows were. As I was cleaning them I noticed whatever was on the windows was not coming off. It was like a clear mess of smudged caulking. My husband called them and got someone to come out to clean the caulking off the windows. The man that came back said all you have to do is use a razor blade . I was not aware... read more

Michael B 

on BBB

a year ago

They are ****** company that doesn't care about you if you are a customer. I work in construction and will cancel all accounts with them and establish at Lowes on orocipal . There is nothing I can say to defend how poorly that they treated me and will be a cold daybin h*** before I buy from them again for any reason 

Tim S 

on BBB

a year ago

I would leave a zero star but i had to choose 1. We made an on line purchase that was over $****. We had to cancel the order. It was confirmed and said to be refunded back to credit card within 3/5 days. Its been a month and nothing. I've been told to go to store which is 1 hr each way driving, they said they could not help. Called again get same run around, it's a sys error....been 30 days now and nothing with a ****% interest on top of the **** on credit card. I'm getting nowhere quick with these people!!