This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
regarding our purchase of Whirlpool Refrigerator , with the extended warrantee. Asurion was the warrantee company.We called in July ,it took them a few days to call us back. First they said they had no company in our area for service for whirlpool ,then they called back referred us to A&E . they came out on Aug 4, took refrigerator apart ,said they needed to order parts.(did not tell us how many parts nor what the parts were. We received 3 parts, we kept trying to call the # they gave us , kept telling us to log in on line w... read more
Business response:
Greetings **************, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
HOME DEPOT ON ************************************* IN ********* HAS NO CUSTOMER **********************. EVEN THE MANAGER AND SUPERVISOR ARE THE WORST. TODAY 9/22/2023 I WAS TOLD IF I APPLY FOR A CREDIT CARD AND GET APPROVED, I WILL GET A 50 DOLLAR DISCOUNT ON YMY PURCHASE. SO, I GOT APPROVED AND THEY DIDN'T HONOR SAYING MY PURCHASE DOESN'T QUALIFY FOR. I ASK TO FOR A SUPERVISOR AND SHE CAME AND SAID NOTHING I CAN DO FOR YOU DO YOU WANT ME TO CALL A MANAGER I SAID YES BECAUSE YOUR EMPLOYEE SAID I GET 50 DOLLAR DISCOUNT AND S... read more
Business response:
Greetings ****************, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Very unprofessional place to deal with. No manners and no customer ********************** either,I requested a store order for furnace and ducts cleaning and they came did my ducts only. When I called their supervisor and complained about telling him I had a copy of the initial WO the guy at store gave me the supervisor ignored my claim and said that the work order did not mention furnace maintenance I believe they deliberately did so I call them back and charge me $139.99 for the furnace rather than $258.99 if the technicia... read more
I had a kitchen renovation by Home Depot and it was a nightmare! They messed up my order, installed incorrectly and then got mad at me and said it was my fault regarding the order. I thought I'd try them again and bought a washing machine. Another nightmare! They said the valves leaked and wouldn't install. There is no leak. No one at HD was willing to help and I kept being told to call this person or that. They wouldn't take back the washer either-said call your local store, no call this number, no call that number.Learn fr... read more
Business response:
Greetings Ms. **************************** you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Would highly recommend clients to look elsewhere when shopping for appliances. As my experience with Home Depot has encouraged me to shop local to avoid poor customer **********************. Purchased a dishwasher from Home Depot August 26th, Home Depot contracts out a delivery company to deliver appliances, The first attempt was a failure due to miscommunication, second attempt they brought a damaged unit that I rejected at delivery, third attempt and they brought another damaged unit that I rejected at delivery. Called and... read more
Business response:
Greetings ****************** : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
We ordered a lemon refrigerator in July 2019 with a 5 year extended warranty. 10 service calls later and never resolving the solution, we contacted ** ourselves and within minutes they agreed it was a lemon and gave us a partial refund.We ordered a GE fridge that after extended warranty, came to over **** so delivery day comes, finally after having no fridge for 3 weeks. Two young me show up and before even stepping in the door say its not going to fit! We had a previous fridge the same size that had the same features and Lo... read more
Business response:
Greetings Ms.********: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Don't ever shop with Home Depot for ordering carpet! We are closing on a house and need an appraisal done before the 21st of September. We ordered the carpet in store on September 6, 2023 was told it would be delivered on September 13th. They they rescheduled for September 18th; they again rescheduled for the 21st, then again for the 25th and now again for the 26th. Are you serious! How can you stay in business with such incompetence!! I'm tire of the excuses; of the carpet was lost, oh now we found it, oh we can install on ... read more
Business response:
Greetings *********************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
After hearing horror stories about disreputable duct cleaning services we ordered from Home Depot thinking that they were insured and would provide a legitimate service. First of all the technician was scheduled for 9:00 am but did not show up until 3:00 pm. Once they did they set up quickly but informed me of 'up-sell' services including furnace cleaning for $189. I informed them that was included as per Home Depot's website. they said it was not. I told them to proceed while I got on the phone with Home Depot's customer **... read more
Business response:
Greetings **************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I'm writing in the hopes that this situation can finally be resolved. The subject order (there should only be one, why are there two?) was placed on 4/30 and delivered 5/5. The Bosch machine was advertised as "whisper quiet" but was obnoxiously loud so I initiated a return and ordered the KitchenAid (WB45045351) which was installed 5/11. On this same visit, the entirety of the first order was collected by the installation crew and returned. Yet somehow this has still not been credited to my account. I have circumnavigated th... read more
Business response:
Greetings Mr.***************; : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com