The Home Depot

Jacob B 

on BBB

a year ago

I made a purchase to Home Depot and upon trying to return the Shower Pan was told the *************** denied it. I have been a frequent and loyal customer of Home ********************** and am rehabbing my house. The report the *************** provided me shows three prior receipted returns and decided to deny my latest one. How on earth can you do this to people and Home Depot! Its a lose lose for both parties. I dont know how I can continue shopping there if I cant rely on having to return something that doesnt work out. I... read more

Carlos A 

on BBB

a year ago

30 minutes on the phone and they cant solve my issue 

Linda L 

on BBB

a year ago

Very poor customer ********************** and follow up on a kitchen remodel project. Many delays in getting things installed. Products selected and ordered were later unavailable requiring selecting a second choice after some things were already installed. Would not use this company for future home projects. 

Maggie S 

on BBB

a year ago

They are absolutely not customer friendly. I needed to make a return that was a couple weeks outside of their return policy with a receipt and the item not even opened and they denied the return even for store credit. When I called the manger said the only advice he can give is to be more aware of the return policy when I am shopping. The worst company. ***** would never treat their customers that way. I wish I could give a zero. 

Ken W 

on BBB

a year ago

Bought a ******* refrigerator from HD. We purchased at HD because we were told they had 450+ in stock in the warehouse. After two delivery dates canceled, we canceled our order. Before canceling our order I contacted *******, they told me they had zero stock and had no date for future stock. HD gave us false information, there was not 450+ units in stock. HD Customer support was useless, talked to multiple people and was either cut off or given inaccurate information. The companys employees blatantly lie to its customers, I ... read more

E.R. H 

on BBB

a year ago

The Customer ********************** **** at the ************, ** location is worse than not having a CS **** because you waste time trying to get something done. I stood in line for 20 minutes for register a farm tax card only to be told by the girl that it wasn't necessary. I asked her to verify it was on file only for her to refuse to even check. No checker were open so the self-serve assistant had to spend 15 minutes showing me how to use my phone to register the card. ***** was extremely helpful but she said it was somet... read more

Monet M 

on BBB

a year ago

Ordered a toilet online for delivery to my home because I wasnt provided the option of having it delivered from a store to home. The toilet (transported by a third-party, ***** I believe) was we discovered was delivered broken when the handymen arrived to install it. Because I needed to swap out another toilet that was too deep to fit against the wall, they offered to take the damaged toilet back as well. I re-ordered the damaged toilet online because the associate at Home Depot claimed she couldnt order it for me. When the ... read more

Mary M 

on BBB

a year ago

I spent over $22,000 on cabinet refacing,counter top,backsplash,new refrigerator,sink,and stove. My contract was for 24 months no interest,but my invoice stated 12 months no interest.I was lead to believe the entire remodel was scheduled to start in Aug ******************************************************* the email to empty all my cabinets and drawers.The plumber came Aug 24 to reconnect my plumbing and garbage disposal. He flooded my kitchen, tried to charge us for multiple items stating the installers destroyed the hose... read more

Colton S 

on BBB

a year ago

Purchased washer and dryer on 8/17/23 and machines still have not been delivered. They have been rescheduled 4 different times. I have lost wages at work due to consistent rescheduling and not showing up as planned. Extremely frustrating!