The Home Depot

Robert B 

on BBB

a year ago

Do not use Home Depot for any appliance purchase. If I could give a 0 I would. Two refrigerators installed and both were dented in the process. Now I have a damaged refrigerator in my kitchen. I also had the microwave installed and they installed it wrong. The only installation that went right was the stove (easy). The dishwasher was installed by a third part plumber, that actually did the job correctly. The Home Depot installation crews are not trained. It took over a month to get everything installed. I could go on about t... read more

Carrie J 

on BBB

a year ago

Home Depot online buying experience was the worst. Found what I thought was a great deal online, returned another saw drill set for this deal. I took a screen shot of my checkout summary to show my husband what a great price on the set I found him. Did the click click on my phone to complete the order. Couple weeks later I find Ive been charged a lot more on my debit card. I pull up the order invoice in my email and the total doesnt match my checkout summary by about $200. I call Home Depot online orders, ** told the price I... read more

Matt W 

on BBB

a year ago

I have not been able to access my Home Depot Account for a week.I keep getting the error: "Cannot duplicate email addresses."I keep trying their "chat" support and get the same answer. I am not the only one having this problem and their IT Department is working on it. They issue a "ticket" and tell me someone will email me and it will be fixed in 24 to 48 hours.It's been a week and no one has contacted **** contacted Home Depot again four days ago and asked for my account to be deleted/closed.I was told it would be done in 2... read more

Tricia V 

on BBB

a year ago

Been with Home Depot for many years. Purchasing over 10K las years but will switch to ********. Customer ********************** really bad and not professional. It is the reason why many Home Depot location closed in the past years. Their future may be the same Bath Bath and Beyond. 

Nancy S 

on BBB

a year ago

If you want to match your previous paint, good luck Home Depot, they said they will match it, but dont hold your breath, it is not going to match. 

Nick R 

on BBB

a year ago

Your Seed Program Reviews are ridiculous. I was reading reviews of a ceiling fan and all the review pictures were of the fan still in the box, or just the unopened box itself! If your going to pay people to leave you good reviews, which is unethical but you do it anyway, at least have them install it. Completely absurd. 

Christine B 

on BBB

a year ago

I ordered 3 pallets of tile that was delivered on May 10th. There was a lot of broken tile and I was on the phone with them within 5 minutes to have it picked up. I have called or texted or emailed nearly daily for hours at a time. Every time I call it is a different person and I have to start again. I did get another order in the mean time, but am still waiting for them to pick up the broken tile and refund me. The day the new tile was to be delivered I was home waiting and it was packed wrong so it wasn't delivered. They a... read more

Franklin K 

on BBB

a year ago

I placed a custom blinds order in May for my new home purchase. This would be my 4th home with home depot doing my blinds. When talking with the designer I let her know we will be renovating the home and the windows would be being changed and she advised it wouldn't be an issue. I then went ahead and placed the order due to the sale being what it was. 2 months later the installer is here looking to install and says the blinds won't fit due to the window trim that was installed. When we spoke to the store the manager tells me... read more

David F 

on BBB

2 years ago

I had nothing but bad experiences with this home depot located in **********, **********. Yesterday I went to go pick up a grill that I specifically said not to assemble and I wanted it in the box as requested. I get their and a lady that was working the return desk...comes out with the grill assembled and practically just rolls it by the truck and walks away as she walks away she clearly had attitude and said let me go find someone to help you. She was very rude and disrespectful for the whole entire thing. I went back in a... read more