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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I ordered floors online and they were supposed to be shipped to the store. The store has no idea what happened and are not concerned with helping me with a solution to locate the floors. I was only given the option to cancel the order or pay for shipping to my home.
Business response:
Greetings **************** : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
i have been dealing with the new rebate process since May. They have emailed me a number of times saying they have approved my rebate and I will receive another email to claim my rebate. I never received the email. After numerous attempts they wanted me to create a new email although all our correspondence was over my current email address. After months of trying they finally send me a code, which expires in 15 minutes, and no email to enter the code.
Business response:
Greetings **********************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I was racially discriminated against when returning a tool, and unjustly assessed a $200 cleaning fee. Apparently they must need money. I want a refund immediately.
Business response:
Greetings Mr.****: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I will never do any kind of business with Home Depot again. Customer ********************** is absolutely awful. The Stove I bought will be returned. The burners started rusting less than 3 weeks. I had to go into their store because I couldn't get anyone to call be about the doors which were measured over three weeks ago. This has been a nightmare. From July 17th this very day. Not professional at all. *********
Business response:
Greetings ****************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I would give zero stars if I could. Purchased an ** washer and dryer on July 11, 2023. The washer and dryer were damaged during delivery. I contacted Home Depot that evening to let them know and they said they would offer me a $25.00 credit for each appliance or I would need to contact ** to get it covered under my warranty. In the meantime, my dryer would only dry on the very dry cycle at high heat. So, I contacted ** in regards to both issues and after being disconnected several times finally got someone on the line who to... read more
Business response:
Greetings Ms. ******************************* you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Horrible customer **********************! they gave us nothing but the run around, If a no star rating was an option that's what they would have gotten. you ask these people a question and they don't give you a direct answer. I ordered a refrigerator on 8/2 the delivery date 8/8 comes around only for the 3rd party delivery service refuse to deliver the refrigerator. I spent more that 5 hours between phone calls and 2 trips to the store to get my money back. They refused to give me my refund( I paid cash) until the refrigerat... read more
Business response:
Greetings ******************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I am owed a $2,400 refund and have been owed it for nearly 30 days. Every time I call they say "it crashed our computer, we'll need to ask IT". This has been going on and on for 30 days and they never call with updates. It's unbelievable
Business response:
Greetings ********************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Home depot has not delivered my product in 2 months. Even after raising the issue multiple times with complaint department.
Business response:
Greetings*********************** ******** : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I ordered from Home Depot.com on July 20th. I purchased a tiller for ****** out the door. Delivery was going to take a while, but at that price I couldnt argue. The scheduled day of delivery was 8/4/23. It shipped and so I waited. By 8/7 I called customer ********************** only to find out that while there were over **** units when I ordered, they did not have mine. It said it was in ********* and everything, but now it has disappeared .They did not want to make it right. There is a model that is basically the same and ... read more
Business response:
<p> Greeting *******************************</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.</p>
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 8:00 p.m.
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