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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I contacted Home Depot to replace my water heater. I was looking for a water heater with ***** years warranty and asked them explicitly to bring me the "CHEAPEST" one they have (the one I chose would have cost $2100). The next day, their plumbing contractor came in, checked my water heater, and told me that they need to bring me a different one (This was on June 26th) and they finally brought me the water heater on July5th (after TWO WEEKS). During this time I occasionally didn't have hot water and when I contacted them, the... read more
Business response:
<p>Greeting*******************************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.</p>
Store **** is impossible to get the correct product delivered to my home.Tried twice but they delivered to wrong products.Now waiting for both delivers to be picked up and charges removed from my credit card.Will never use this store again.Ordered 3/4 in x 2 ft. x 4 ft. Pressure Treated Plywood Project Panel Received: 08/06/2023 1/2 in x 2 ft. x 4 ft. Pressure Treated Plywood Project Panel.Called store #**** and they were Not helpful.Called 1-800-430-xxxx (4 times)Reorder the 3/4 in product (08/07/2023)Received an 1/2 in pro... read more
Business response:
<p>Greeting***********************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.</p>
Horrible system and service. I made an online order at Home Depot and one of the items was defective. I talked to someone on the Home Depot chat line who said I could return the item for a refund and then reorder it and they would give me a 25% discount. I waited over an hour while they try to give me the discount, and the onsite manager would not approve it I will take my business elsewhere going forward
Business response:
<p> Greeting*********************,</p><p> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.</p>
**** in rental at ************** MI Home Depot did a good job
Business response:
<p>Greetings*******************</p><p> Thank you for taking the time to reach out to us. We are truly pleased to hear about the experience you had in the rental department at our ********** ** Home Depot Home Depot. The behavior that you described in your review is definitely the standard of service that we strive for here at The Home Depot. We appreciate you sharing your experience with us. Your business and your feedback are truly valued here at The Home Depot. Thank you again for your time and I hope you have a great... read more
I have been on the phone with Home Depot #**** multiple times just to ask if they cut file cabinet keys. The first time I was on hold 4 minutes when I was told to hold for another 10 minutes before being transferred to the ******************* only to be disconnected as soon as they hit "transfer". I called back, this time getting an immediate answer. Asked for the ******************* and got disconnected again. Third time calling, was on hold for 7 minutes before explaining that I did not want to be transferred but have some... read more
Terrible company. Some of the worst customer ********************** ever. Phone support for online shopping is totally useless. Wasted over 5 hours of my time and still couldn't even manage to sell me the item I wanted.
Business response:
Greetings **************, Thank you for taking the time to reach out to us and bringing this situation to our attention. experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I love Home Depot but i received a review from them on this M18 FUEL GEN-2 18V Lithium-Ion Mid Torque Brushless Cordless 3/8 in. Impact Wrench with Friction Ring (Tool-Only) and on the review which i do have a copy of it showed that the (tool only) came with a free battery, I made the purchase on 7/21/2023 in store, So i contacted Customer ********************** @ **********, **** Store where i made the purchase and they had no idea about the free battery promotion, so the service desk sent me to tools, the lady in tools, sa... read more
Business response:
Greetings ******************, Thank you for taking the time to reach out to us and bringing this situation to our attention. experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
I bought a washer and dryer on June 14, and it has been 7 weeks and 5 delivery attempts, but they have been missing something each time. They have been missing the hoses, or their invoice didn't include haul away of old appliances, they brought a dented appliance once, another time they didn't even show up, and today they forgot to bring the appliances all together. After each unsuccessful delivery, I have been on phone with them at least 2 times for over an hour. I have checked one day before the delivery to make sure they ... read more
Business response:
Greetings *********************************:<br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;"><br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.<br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font... read more
Terrible experience trying to rent a van.I was speaking to associate at this location ,she was assisting me with online reservation. She told me to hurry up because another customer was there also wanting it so I made the reservation,PAYED IN FULL,and she suddenly says " I'm giving the van to this customer" and put me in hold. I got a manager on the line and she told me the store has a " First come first serve" policy,and I said well I was first doing the reservation,however she said an in person customers surpasses an onlin... read more
Business response:
Greetings ****************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 8:00 p.m.
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